View from property
Check availability

Reviews of Villa Elena Isla Mujeres

2.5 out of 5
Villa Elena Isla Mujeres
Avenida Juárez SM 01, Mz 10 Lote 24, Centro, Isla Mujeres, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 128 reviews" "
Rating 8 - Good. 37 out of 128 reviews" "
Rating 6 - Okay. 5 out of 128 reviews" "
Rating 4 - Poor. 1 out of 128 reviews" "
Rating 2 - Terrible. 1 out of 128 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is our first time on Isla Mujeres and we stayed here for 5 nights. All of the staff were wonderful and kind. Our room (standard room #4) was large, bright, and clean! Unfortunately the bed was a quite hard and I would not want to have slept on it longer than we did. It was also incredibly loud with people passing by on their scooters and golf carts, but only from around 9am to 9pm. The rooftop view was stunning, and I appreciated the 12-15 minute walk into town along the seawall. All in all would definitely recommend! P.S. if you need an extra blanket, just ask. Also leave the boiler on for 10 minutes before taking a shower and you'll be good to go!
Stayed 5 nights in Apr 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our suite (#6) has a gorgeous view of the sunrise over the Caribbean Sea. Bright room with spacious balcony. Laida (staff member on site) was extremely friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Villa Elena Isla Mujeres on 2024/3/9
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great view from room 6. See the sun rise and shade in the evening. Very large walk in shower and everything worked as it should. The bad is the old louvered room doors that let all the sound from the rest of the house in and any sounds coming from your room out. Properties near Villa Elena are rundown and some are even just piles of old building materials.
Stayed 4 nights in Feb 2024
Response from Villa Elena Isla Mujeres on 2024/2/25
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. the service was excellent and the rooftop terrace was a huge perk. we were up there every night. h
Stayed 2 nights in Jan 2024
Response from Villa Elena Isla Mujeres on 2024/2/17
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Chitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Villa Elena Isla Mujeres on 2024/1/29
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

HARSHAVARDHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and nice hosts
Stayed 2 nights in Jan 2024
Response from Villa Elena Isla Mujeres on 2024/1/24
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Villa Elena Isla Mujeres on 2024/1/21
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Cailey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING 10/10
Exceptional stay. Staff were amazing. Check in a breeze. Room was massive with the most amazing waterfront deck (suite 5). Property and room were so clean and well cared for. The location!!! was the best! just a short walk in to Centro with beachs, restaurants, bars. Super cute coffee shop (with morning yoga) just 1 minute down the road. Coffee was exceptional. We onlt nbooked two nights here as this was somewhat last minute and we were dissapointed that we had to leave.
Stayed 2 nights in Dec 2023
Response from Villa Elena Isla Mujeres on 2024/1/14
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

Minay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick trip
I liked that this place is within walking distance from the ferry station and that you don't need to turn on the A/C at night, just leave the balcony door open. The owners are very friendly and the room was very comfortable. The bed maybe too soft for my taste, but I would definitely go back!
Stayed 1 night in Dec 2023
Response from Villa Elena Isla Mujeres on 2023/12/29
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Villa Elena Isla Mujeres on 2023/12/17
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were fortunate to stay in Suite 5 and enjoyed a stunning view and a very comfortable bed. The kitchen facilities are very basic which worked for our purposes. the location is very walkable to town and beaches and having afternoon shade on the deck was welcoming. All of the staff we interacted with were very helpful.
Stayed 7 nights in Nov 2023
Response from Villa Elena Isla Mujeres on 2023/12/7
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Villa Elena Isla Mujeres on 2023/10/13
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in suite #5. Amazing ocean view and ocean sounds from the waves throughout the day and night. This experience was so relaxing for my wife and I. We stayed 2 nights. Many shops and restaurants within walking distance. Renting a golf cart or moped is ideal to get around the whole island. The nearby beaches are superb. Overall, this is a super great value and we are going to return guaranteed! Thank you Villa Elena for your hospitality!!!
Stayed 2 nights in Jul 2023
Response from Villa Elena Isla Mujeres on 2023/8/2
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Villa Elena Isla Mujeres on 2023/7/24
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I stayed at Villa Elena for three nights and we had a wonderful visit. The room was large and spotless and the air conditioning was excellent. We didn't have a sea view room, though I saw them and they were even nicer, but we really enjoyed the stay. The staff, especially the manager was so helpful. When our whale shark tour was cancelled, he took us out with his daughter around the island and was such a lovely host. If you stay here, please make sure to see the sunrise on the roof, it is so incredible. It was one of the highlights. Do not be put off by the area, it is not a beautiful as some of the south side of the island, but with the navy base across the street, it is very safe and easy walking distance to North beach and all the shops and dining.
Stayed 3 nights in Jun 2023
Response from Villa Elena Isla Mujeres on 2023/7/11
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Villa Elena Isla Mujeres on 2023/7/11
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lakriesha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, great location & the view from suite 5 is amazing..
Stayed 4 nights in Jun 2023
Response from Villa Elena Isla Mujeres on 2023/7/1
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed all over the world in everything from shared hostel dorms to bare bones places to generic corporate hotels to luxe hotels to charming bnbs to fancy boutique hotels and honestly--this place was one of the most PERFECT places for me. If you like to be close to a lot of walkable restaurants and bars for a very reasonable price, Villa Elena cannot be beat. We did book a room with a balcony overlooking the sea which was just phenomenal and is not every room, but the location and value alone I think would make this a smart stay for folks who value charming, well-located, independent places run by local people. I hope to return sooner than later! Warm Regards, Emily and Maggie
Stayed 2 nights in May 2023
Response from Villa Elena Isla Mujeres on 2023/5/25
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

Jami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect, nestled right into the local neighborhood you are submersed in area culture, it is walkable to shopping and restaurants, the manager was great recommending taxi's and boat trips, would definitely return.
Stayed 2 nights in May 2023
Response from Villa Elena Isla Mujeres on 2023/5/12
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bargain
Stayed 5 nights in Apr 2023
Response from Villa Elena Isla Mujeres on 2023/4/25
Thanks for staying with us. We appreciate your feedback!

8/10 Good

rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room although a bit noisy with the road noise since I had a room next to the street. Bed was very comfortable. The room was a good size, had a rain shower head. I would stay here again but try to get an ocean view room.
Stayed 3 nights in Apr 2023
Response from Villa Elena Isla Mujeres on 2023/4/25
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with great views and a short walk to most things. I wish it would have had a full fridge and not a tiny one.
Stayed 9 nights in Mar 2023
Response from Villa Elena Isla Mujeres on 2023/3/28
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2023
Response from Villa Elena Isla Mujeres on 2023/3/18
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DENNIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Secure. Amazing views
Stayed 5 nights in Mar 2023
Response from Villa Elena Isla Mujeres on 2023/3/13
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

2/10 Terrible

Jenny

Liked: Property conditions & facilities
Disliked: Staff & service
The room felt safe and was mostly clean. The roof was not at all how it appears in the images, not set up at all to relax on. The location was noisier at night from the street, not the sounds of the ocean that was described. My booking was Pay Later reservation, but I trusted when I arrived (and was tired from travel), and paid for multiple nights right away. After he first night, I realized it was not as described and quite a high price anyway. I checked out in the morning and asked for a refund for the nights I paid in advance and did not use. They said no problem, but later refused and kept all the money. It was in the end a terrible experience with this place, and they completely took advantage of me.
Response from Villa Elena Isla Mujeres on 2023/2/7
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We will be addressing your concerns.

8/10 Good

Iveta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with towels changing every second day. Bed sheets never change for our 5 nights stay ! Room was facing the street very loud traffic all night
Stayed 5 nights in Nov 2022
Response from Villa Elena Isla Mujeres on 2022/11/12
Thank you for your feedback. We will be addressing your concerns. We apologize that our service did not satisfy your expectations.

10/10 Excellent

sheila, Florien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Villa Elena Isla Mujeres on 2022/10/20
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

David, Bloomington Springs

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed a week at Villa Elana in room #5. It's ocean view is breathtaking! Also, rooftop offers 360 degree view. The property was always very responsive almost immediately to any questions. The onsite manager was super nice! Our room was kept spotless. Will definitely be staying again!
Stayed 8 nights in Sep 2022
Response from Villa Elena Isla Mujeres on 2022/10/11
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Maribel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Jeremey

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance from the ferry. Very nice host.
Stayed 4 nights in Sep 2022
Response from Villa Elena Isla Mujeres on 2022/9/9
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations.

10/10 Excellent

Sarah

Liked: Cleanliness, room comfort
Villa Elena es muy magico!
Wonderful! Clara was very helpful, the place was sparkling clean, and the view from suite 6 is amazing. Possibly one of the better hotel rooms I’ve stayed in, and for a bargain.
Stayed 3 nights in Jul 2022

10/10 Excellent

Brittiany

Liked: Cleanliness, room comfort
Was so amazing! Carla was incredibly sweet and helpful and she cleans your room EVERY DAY!!! The bed was the most comfortable mattress I have ever slept in as well! I have never stayed anywhere with that comfortable of a bed! We will definitely be back!
Stayed 4 nights in Jun 2022
Response from Villa Elena Isla Mujeres on 2022/6/27
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a fantastic property to stay as it was walkable, close to the beach, and had amazing rooftop views of the Mexican Caribbean. The staff were friendly, accommodating, and helpful. We look forward to returning to this place in the future.
Stayed 9 nights in May 2022
Response from Villa Elena Isla Mujeres on 2022/6/6
We are so grateful for your kind words. Thanks for sharing your review with us.

10/10 Excellent

Magida

Traveled with group
Liked: Cleanliness, property conditions & facilities
Wilbert and the staff were amazingly accomdating and easy to talk to for anything we needed. Suite 4 had a beautiful balcony on the ocean! You wake and sleep to the ocean waves.
Stayed 5 nights in Apr 2022
Response from Villa Elena Isla Mujeres on 2022/4/18
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Claire

Liked: Cleanliness, amenities, property conditions & facilities
I loved this room! I was in suite 4. It is not located near all the hotels on playa Norte, but it’s a short walk to playa centra. I felt this location gave me a better feel for the island, being a little ways from tourist central. The sunrise view cannot be beat (and you can see it while you shower)! The room was quiet and the bed was comfy so I slept well. Housekeepers were very attentive. Will be staying here again when I return.
Stayed 9 nights in Mar 2022
Response from Villa Elena Isla Mujeres on 2022/3/22
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, property conditions & facilities
Absolute gem! Nothing fancy. If you need typical "hotel" style pampering, this wont be the place for you. The property is very well kept and clean. The owners were responsive by phone and messaging, but knowing spanish will help you out. The room was clean, small kitchenette, nothing more than what you need. Shower was an open rainfall shower and faced the water which was incredible, but hot water lasted only a few minutes, so keep that in mind. Bathroom is open if you arent traveling with someone you arent already "familiar" with. I stayed in suite 4 and the view is UNBELIEVABLE. Worth every penny. Large balcony, loungers and a small table with chairs. Right on the water the coastal walkway right below, but balcony is very private. There is also a rooftop terrace for a 360 view of the island. The area around the hotel is very quiet, small tienda nextdoor for convenience, and a short 5 min walk to town. I would absolutely stay here again and plan to soon.
Stayed 3 nights in Mar 2022
Response from Villa Elena Isla Mujeres on 2022/3/13
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

10/10 Excellent

Ellen

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
just incredibly awesome - best part of the trip!
Stayed 2 nights in Nov 2021
Response from Wilbert on 2021/12/3
Thank You Very Much for your reviews…

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Perfect vacation home
Very comfortable beds, large rooms.
Stayed 4 nights in Nov 2021
Response from Clara & Wilbert on 2021/11/27
It’s great to read your positive reviews, thank you, it means a lots to us all

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
A perfect getaway
Excellent communication with Clara, all requests were accommodated right away! Love the place, definitely coming back. Thank you!!!
Stayed 4 nights in Nov 2021
Response from Wilbert on 2021/11/27
Thank you for taking the time to write us a review, this is very valuable for us

10/10 Excellent

sheila

Stayed 4 nights in Oct 2021

10/10 Excellent

catherine

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Villa Elena was awesome! It is all about the balcony and the view, if you love privacy and listening to crashing waves, this is the spot for you. The balcony is enormous in suite 5, large enough for yoga, dancing, and dining, with very comfortable loungers. My suite was impeccably clean and stocked. The a/c worked well but barely needed it. It is on a quiet part of the street and I easily combined my grocery shopping with my walks to the beach. The kitchen was well suited for basic cooking and the tv with Roku was a bonus. There was ample space to leave my things to dry and feel organized. The hosts were very gracious and helpful. I would definitely stay here again!
Stayed 2 nights in Oct 2021
Response from Villa Elena Isla Mujeres on 2021/11/15
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

8/10 Good

Elena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overall experience was great. The host Carla was very friendly, answered all questions and queries. The room was clean, with a fridge, small kitchen and TV. The bed was very comfortable. The Villa Elena has access to a rooftop with beautiful views and is located quite close to the ferry terminal.
Stayed 2 nights in Oct 2021
Response from Villa Elena Isla Mujeres on 2021/10/19
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Shellie Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 11 nights in Aug 2021
Response from Villa Elena Isla Mujeres on 2021/9/4
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

curtis

Liked: Cleanliness, room comfort
Island Holiday
The room was very nice and quiet. We had a view of Cancun from our second floor room and there was little to no street noise. Quick five minute walk to El Centro, but its nice not to be staying in the middle of it all the time.
Stayed 3 nights in Jun 2021
Response from Villa Elena Isla Mujeres on 2021/6/24
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021
Response from Villa Elena Isla Mujeres on 2021/4/16
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent location. perfect place to stay for a few days, but be aware that in suite 5 ( most expensive) air conditioner is installed right under the bed. make a noise all night right under your head.
Stayed 6 nights in Mar 2021
Response from Clarita on 2021/3/18
Thank you for your review, we will take care of the a/c

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2021
Response from Villa Elena Isla Mujeres on 2021/4/3
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The owner picked us up right from the ferry and drove us around a bit to show us good spots to see and eat at. He gave us the option to upgrade for $7 a night to a bigger room. It was a no brained so we did! The bed was comfortable and air conditioning was great! Very close to the “downtown” night life.
Stayed 2 nights in Feb 2021
Response from Wilbert on 2021/3/6
Thank you very much for your reviews, it helps us immensely.

10/10 Excellent

Jane

Liked: Cleanliness, room comfort
Everything was great, beds very comfortable, very simple but clean. Beautiful ocean view rooms. Nice roof top deck. Manager is great, very helpful, very hospitable and speaks very good English. Easy walk to beach and restaurants. Felt very safe.
Stayed 4 nights in Jan 2021
Response from Wilbert on 2021/1/27
Thank You very much for taking your time to write us a review. We do appreciate it.