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Reviews of Hotel Isleño

2.5 out of 5
Hotel Isleño
Francisco I. Madero no 8, Isla Mujeres, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 38 out of 126 reviews" "
Rating 8 - Good. 62 out of 126 reviews" "
Rating 6 - Okay. 19 out of 126 reviews" "
Rating 4 - Poor. 2 out of 126 reviews" "
Rating 2 - Terrible. 5 out of 126 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chele

Traveled with family
Liked: Amenities
Perfect location and friendly staff!
Stayed 5 nights in Mar 2024

8/10 Good

Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. Could use some updated bedding.
Stayed 3 nights in Feb 2024

10/10 Excellent

Omer

Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was great for a few days.
Stayed 2 nights in Feb 2024

2/10 Terrible

Daniel J.

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Hidden fees, shady operation, beware
BEWARE, hidden charges. Hotel manager tried to charge me extra for "local environmental fee" and when I disputed it stating I paid on hotels.com he said it was a separate charge. Extortion is what it is, when I agreed to pay it because I was tried and hot, attempted to use credit card and he said it would be DOUBLE the fee. Scam, should be removed from site. I would never stay here. Did I mention the scruffy dog that came out in the lobby to bark at us? What a joke of an operation. Stay far away!
Stayed 1 night in Jun 2023
Response from Reyes on 2023/6/23
Hi, The information is not accurate, because the local tax for isla mujeres is call Saneamiento Ambiental and every host should pay, every year the tax change so we need to collect it in cash because the credit card charge us a commission. The tax is for each guest not for the room but for each guest. Dear guest you got angry at us because you tried to check in four guest into the room and we said the room was and is for two adult guest, we said if there are four guest you need to get an other room. You got angry and we decided to cancel the reservation for free because we do not want to have any isssues with you anymore. Hope you had worderful time in isla mujeres. Best Regards.

8/10 Good

Robert

Stayed 3 nights in Apr 2023

10/10 Excellent

Gwen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
A quiet, well maintained hotel. They are doing a great job with conservation on the tiny island. The internet worked well and the staff was very pleasant and attentive.
Stayed 8 nights in Mar 2023

6/10 Okay

Dianilda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Para una estadias rapida esta bien, no nos gusto que no tuvieramos nevera ni plancha.
Stayed 2 nights in Mar 2023

6/10 Okay

David

Traveled with partner
Liked: Staff & service
When the Isleno was first built it was wonderful. State of the art electrical system, modern style. All good. Now it needs a major cleaning. Things have become dingy. The towels should have been moved to the cleaning rag department a long time ago. The place could be sparkling and beautiful. It is not.
Stayed 1 night in Mar 2023

8/10 Good

Mathew

Liked: Staff & service
Disliked: Cleanliness
so so
We had tonget the front deskntpnsweep the floors as it was covered with hair. The mattress covers made sleeping awful all they did was make you sweat. Woke up several times soaked. Very disgusting
Stayed 1 night in Feb 2023

2/10 Terrible

Sandra

Stayed 1 night in Feb 2023

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Great hotel....location perfect..near places to eat ,beach ,market...and just at the end of the busy area ..quiet at night....front desk and house keeping where great..room very big ..great TV..bathroom..very clean..i would stay here again..great hotel!!!!
Stayed 2 nights in Jan 2023

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service
I like the hotel it had a lot of amenities such as a tv and fridge I just couldn't sleep at night sometimes because there was a bar across the street and because of the noise also the room I had was mid hotel so you can hear the reception at all hours talking. I did enjoy the room though as its close to everything and centrally located.
Stayed 6 nights in Feb 2022

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in Apr 2022

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Isleno
This spot is great because it’s close to playa Norte and it serves as a gateway to Hidalgo St. Where all the nightlife is.
Stayed 10 nights in Dec 2021

8/10 Good

Dorivaldo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2022

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and comfortable. On a quiet street in a good location to the malecon and close to el centro.
Stayed 4 nights in Feb 2022

8/10 Good

Sean

Stayed 21 nights in Feb 2022

10/10 Excellent

Chido, SAN Francisco

Stayed 2 nights in Feb 2022

8/10 Good

Christopher

Stayed 1 night in Feb 2022

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Location location location. This hotel was in the heart of shopping, restaurants and a short walk to the beach and the ferry. The manager was very kind and helpful and spoke English. The room was clean and the plumbing was AOK.
Arriving on the ferry to a wonderful sky and rainbow.
Stayed 2 nights in Jan 2022

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Traveled with family
Good location but not many amenities
This place is conveniently located to everything on the north end. We stayed 10 nights and was a little disappointed with cleaning service. They came 2x to our room and the first time was day 3 and didn’t do anything except sweep the floor and take out the trash bags but did not replace the bags, change towels, clean the bathroom or even change the sheets. Said they had no hand towels and would only give us 1 towel each to use for everything. Did offer to give us a new towels the next day. Only one key card is given per room. Staff was very nice and tried to be helpful as best they could.
Stayed 10 nights in Dec 2021

8/10 Good

Andrea S

Traveled with family
Liked: Staff & service, property conditions & facilities
This hotel is the best bang for your buck that I've found in a long time and that gave me the option to book us two rooms. It's right in the middle of the action, so it can be a tad noisy at night, but it's very close to everything. The hotel staff is very nice and accommodating. The rooms were clean and simple. It's not as plush as 5 star, but again, it's really nice for the price point. We would stay again.
Stayed 5 nights in Dec 2021

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Isleno
The staff is nothing but courteous and go above their duties to help.
Stayed 12 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2020

10/10 Excellent

Henrietta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manuel and the rest of the staff were exemplary. The hotel is centrally located, yet far enough off of the street with the bars and restaurants that it is quiet. We loved our stay and will definitely stay there again!
Stayed 2 nights in Feb 2019
Response from Reyes on 2019/2/26
Thank you for staying with us. Hope to see again in the future. Best Regards.

10/10 Excellent

Alviera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Positive Experience!
I have only good things to say about this place! They upgraded us to a superior room, with @ view of the ocean. They have chairs and towels for free borrowing for the beach. Other noticeable perks: Always friendly staff, free coffee in the mornings, helpful personel, maps, wifi, and SO clean all over! I’d go again!
Stayed 6 nights in Feb 2019
Response from Reyes on 2019/2/15
Thank you for your comments. Best Regards. Hope to serve you again in the future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find and great value
Really friendly and helpful staff. There is coffee and little cakes in the morning. They have deckchairs you can borrow for the beach and they are always happy to help with anything. Great location, clean and spacious rooms, great air con so overall huge value for money.
Stayed 3 nights in Jan 2019
Response from Reyes on 2019/1/28
Thank you for your comments, hope to see you again in the future. Best Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
This is a lower cost option, so it's fairly good for the price. Each room has an airconditioner and mini fridge .There is a microwave and purified water dispenser in the like lobby area. There is no elevator, so if you're on the second or third floor you will have to carry your bags. It's a short walk to a grocery store, Playa Norte, and lots of restaurants .
Stayed 4 nights in Dec 2018
Response from Reyes on 2019/1/28
Thank you for your comments, hope to see you again in the future. Best Regards.

8/10 Good

Jessica, Houston

Liked: Cleanliness, staff & service
This was a great place to stay for the price. I was switched room in the middle of my stay because the AC broke but it was a fast switch. I believe I was the only customer staying in the hotel at the time. I was allowed early access to my room and got late check out. Staff and owner is very friendly and accommodating. My only cons would be the beds are very hard and the street outside is pretty busy during the day. I only heard the traffic when I tried to take a nap around noon.
Stayed 4 nights in Oct 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Isla Mujeres visit,
The hotel itself is a very small, but friendly establishment. The room was very clean,air conditioning excellent. There is coffee in the lobby which is very tasty in the morning. All in all, I would stay there again.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, laid-back, nice people
Like many other hotels on the island this is a small, laid-back, family-operated property. We booked the day before arrival and paid US$70 so we weren't expecting very much. The location is close to everything yet on a relatively quiet street. It turned out to be perfectly functional and surprisingly comfortable although our room had no view (windows facing concrete walls). What we liked best was the warmth of the staff: they showed that they valued guests and genuinely cared about us. Good WiFi too.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Second time there, staff is very accomodating
Simple, not frills, just what we wanted. Close to everything that we needed.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, wonderful staff!
Will definitely come back! Close to the beach, nice and clean.
Stayed 4 nights in Mar 2018

10/10 Excellent

Donna, Kyle, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second stay at Hotel Isleno and it did not disappoint. The hotel is clean, our rooms are clean and the staff is very helpful and friendly. The hotel is very close to the shops, restaurants and the beach. It is a great value for your money and we feel it provides a more authentic experience than what we would have staying at the resorts. Coffee is provided in the common area each morning. The hotel also provides mats and beach towels. Each floor has a lounge area, though not air conditioned, once the sliding doors are opened it is a very nice place to hang out. Our room had a safe, wifi/internet, huge shower and a small refrigerator. Something I think is important to add is how the A/C works. You are given 1 key to enter the room, this key is placed in the slot that runs the A/C, when you leave the room you take the key with you and the A/C turns off. This was not a problem for us-in fact we appreciated them being environmentally friendly. Our room stayed relatively cool while we were gone and cooled down completely in minutes once we returned and placed the key back in the slot. Another plus to this system is we never had to search for the key. We will stay here next time.
Stayed 3 nights in Feb 2018

6/10 Okay

Deborah

Disliked: Room comfort
You definitely need a balcony to dry your clothes. We didn’t have one. Took 2 days for clothes to almost dry. Bathroom was too small. Hard to get past door and sink. Room too close to lobby. Could hear people talking. Got woke up many times with original jw coming and going and talking in the lobby.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little hotel in Isla
This hotel is absolutely the best! I've stayed in hotels on Isla Mujeres a dozen times and by far this is my favorite. The staff is friendly, the room was clean and comfortable. I can't say enough good things about this place.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Balconies!
Excellent location in town. I would rather be near restaurants and activity than at the Beach. Our room #105 Has a wonderful surprise - two balconies. In addition, there are 2 more side windows besides, so the entire space is light filled, if you draw the curtains.As it is on the 2nd floor, we never did need to use our air conditioning due to the breezes. This is set on quite a busy street, so if traffic noise bothers you, you will not be able to really appreciate open doors. The only issue we had was no hot water when we arrived, and it was not repaired until our 2nd day. But they did work on it quite hard. The service was very personable.
Stayed 5 nights in Jan 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Isaias on 2017/11/11
Thank you for your comments. Hope to see you again. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my experience at Hotel Isleno and actually added on an extra day. I would have loved to stay even longer but needed to find a hotel which was a little less expensive. The staff was very helpful and the room comfortable. There was always someone at the desk to answer questions. I really appreciated that they provided beach towels and chairs. I liked that there was a decent size refrigerator in my room and also enjoyed all of the various common areas for sitting and relaxing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not on the beach but still great location
This hotel is near the south end of Hildago (the main drag) and about 5-10 min walk to the beach playa norte. Also very simple to take a cab to the beach or anywhere else. Staff is great, helpful, and the hotel is clean and really awesome for the price. The lights and air conditioning power off when you leave the room so keep that in mind if you like a cool room. My only complaint is that they ran my debit card for the full amount on a random day 3 weeks after I booked. I didn't not have the total funds in that account and was under the assumption I was paying on arrival. It took a few days to get cleared up through Expedia and everything turned out fine. Would recommend this to anyone looking in this price range.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly. They provide beach chairs and beach towels.

10/10 Excellent

scphel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Neat, clean & comfortable. Staff couldn't have been more friendly, kind & helpful. HIGHLY recommend!

10/10 Excellent

jena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean hotel in good location
Hotel was clean, staff was friendly and nice. Only had two issues: The wifi did not work at all and the water was turned off at night which surprised me when I tried to flush the toilet late at night and wash my hands. When I asked the staff about the water being cut off in the evenings, they said they were unaware so perhaps it was a one time thing?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old but clean but modest hotel. No phones.
Great Island. Beautiful water views. Rent a Golf cart and visit around the total island. Much to see and do. Get Mexican money or you will get screwed. Many places don't give exchange rate by over half. I will come back to this island again I love it.

6/10 Okay

melissa

Liked: Cleanliness, staff & service
Hotel was clean and hotel staff were kind. Wifi don't work at all, however I would return. Free coffee in morning was great and they had towels you could take to the beach.