Kayaking

Reviews of Casa Azul Maya

3 out of 5
Casa Azul Maya
Av. Perimetral Poniente. Fraccionmiento, Fraccionamiento Mar Turquesa, Isla Mujeres, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 88 reviews" "
Rating 8 - Good. 13 out of 88 reviews" "
Rating 6 - Okay. 3 out of 88 reviews" "
Rating 4 - Poor. 2 out of 88 reviews" "
Rating 2 - Terrible. 1 out of 88 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, amenities
Location was great. We walked to Punta Sur, the east coast footpath, and Kin Ha down the street for beach access. Loved the fantastic free breakfast off the menu at Kin Ha each day. Also really enjoyed dinners at Kin Ha. The hotel room was clean and efficient, which was what we were after. It was not luxury, nor a place to hang out beyond sleeping and showering, but we wanted to be out and about all day anyway, so this was what we needed. The front desk staff were very nice and accommodating.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kris

Stayed 2 nights in Jan 2024

10/10 Excellent

Fernando

Stayed 3 nights in Dec 2023

10/10 Excellent

Theresa

The place is a gem. Super nice staff.
Stayed 2 nights in Nov 2023
Response from -Angel T. on 2024/1/3
Hello!Thank you so much for this valuable review!It's very nice to know that you've enjoyed of our service and the hotel facilities! :D We always do our maximal effort to achieve happy faces on our guests!

10/10 Excellent

Bruny

Liked: Property conditions & facilities
I really enjoy my time in this place. Ubicación was perfect when you travel with kids. Kin ha restaurant is beautiful excellent food, beach and pool. I was able to walk all day from my room to kin ha. I did not need nothing else.
Stayed 3 nights in Aug 2023
Response from -Angel Trejo on 2023/8/8
Hello Bruny!Thanks for sharing with us and another potential guest your experience saying with us!We're really happy to know that the Kin-Há's convenium has been appreciated by you and your family.Hoping to see you soon again,

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Great place for your Isla Mujeres vacation. Very quiet, clean and the AC it’s the best.
Stayed 1 night in Jul 2023
Response from Angel Trejo on 2023/8/2
Hello, Daniel!Thanks for you review about how did you feel during your stay with us!We are happy to know that our suite was of your likely and you've enjoyed every detail, including the AC work.Hopping to see you again soon!Thanks for visiting us

4/10 Poor

Risa

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff is excellent, friendly and helpful. But properly horrible. Bed not comfortable. No food after 7pm. Most night had no internet was barely able to get to go home. Most night had no electricity had to use flash light to pack before left. They said they had 24 hrs staff but they do not. This is way to far from central isla mujres. Would not stay here again. Beach and swimming options were great though
Stayed 8 nights in Jul 2023
Response from Casa Azul Maya on 2023/7/19
Hello, Risa!Thanks for your review. We will continue to improve to offer a quality service.Regards,

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, room comfort
Thumbs up!
Office staff was amazing. They helped us book tours, golf carts and taxis. This hotel was in a less crowded part of the island and much quieter than some other areas. The room was quite big and very clean. We liked the resort across the street where we could swim, lay in the sun, and use their ocean kayaks and misc. other beach items. Highly recommend this hotel and we will definitely come back again!
Stayed 4 nights in Jun 2023
Response from Damian Vera (Front Desk) on 2023/7/4
Hello, dear Laurie!Thank you very much for your amazing review. We are delighted to know that we met your expectations. We will be waiting for you the next time you decide to visit Isla Mujeres.

10/10 Excellent

Pascal

Stayed 1 night in May 2023
Response from -Angel T. on 2023/5/12
Gracias por su increíble puntuación, apreciamos mucho que valore el esfuerzo del equipo Azul Maya para satisfacer sus necesidades

10/10 Excellent

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Casa Azul Maya on 2023/5/7
Thank you so much for this valuable review and appreciate the effort of the Casa Azul Maya staff.Looking forward for your next visit!

10/10 Excellent

Gaylynn

Stayed 6 nights in Mar 2023
Response from -Angel T. on 2023/4/9
Thanks for your comments!It help us to grow up.Regards,

10/10 Excellent

Richard

Stayed 3 nights in Feb 2023
Response from Angel T. on 2023/4/9
Thanks for your comments!It help us to grow up.Regards,

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing from planning our trip to making us comfortable. They answered my emails within hours with all my questions. They can plan the transportation, cab rides, and cart rentals. Fabulous breakfasts!
Stayed 5 nights in Jan 2023
Response from -Angel Trejo on 2023/1/31
Hello, Brenda!Thank you so much for this valuable review and appreciate the effort of the Casa Azul Maya staff.Looking forward for your next visit!

10/10 Excellent

Emily

Stayed 3 nights in Jan 2023
Response from -Angel Trejo on 2023/7/19
Thanks for your kind review!

10/10 Excellent

Leigh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is on the quiet end of the island and on a quiet street. We were there in the off-season (Nov) when restaurants close early (6-7pm), so we had to eat early or keep some groceries in the refrigerator. The nearby sushi place, Samura, was open late and wonderful. The Kin Ha resort across the street was a great bonus. We had big wonderful breakfasts (included with our stay) by the water then enjoyed the loungers on the deck and swimming in the gorgeous blue water. There are kayaks, paddlboards, and snorkel masks (no snorkels) to borrow. Sometimes a fun band played in the afternoon. There are 3 pools by the bar to enjoy. We could have also visited the Mayan Beach Club on the north side of the island also, which has a sandy beach with good waves for playing in rather than a deck like a Kin Ha. Both beach clubs are included in the price of staying at Casa Azul Maya which makes this a great deal. We were very comfortable in the 2 bedroom family suite. We borrowed the hotel's bicycles one day to go to the Super Aki for groceries. The bikes were not in the best shape but made for a fun errand. The staff is very friendly and helpful and made us feel so welcome. We highly recommend this lovely spot!
Stayed 5 nights in Nov 2022
Response from -Angel T. on 2022/11/15
Dear Leigh,Thank you so much for this incredible review!We're very happy to know that your stay in Azul Maya as well as the facilities near by had been of your likely. Feel yourself free to come and visiting us here at your second home in isla mujeres.

10/10 Excellent

Aleksandr

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING WAS EXCELLENT !!!! Only if I could give more stars I would. The room was beautiful, big, clean. All appliances were working, AC was quite and kept good temperature inside. The staff was so polite and helpful. Big plus was breakfast and two beach clubs were included. The location was just perfect, on very quiet street , a-lot of good restaurants around. Punta Sur was 10 min walking distance. Love it, love it. Really enjoy my stay. Definitely will be back. Thanks to all staff members!!!
Stayed 10 nights in Sep 2022

10/10 Excellent

Aleksandr

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good, clean hotel. Spacious rooms and courteous staff. Excellent and free use of sun loungers, kayaks and snorkeling gears in Kin-Ha. Amazingly delicious breakfasts and a magnificent beach in Mayan Beach Club. The cost of a taxi is a maximum of 150 pesos to anywhere on the island. Come, check into this hotel and enjoy the sun, sea and delicious food. Highly recommended !!!
Stayed 10 nights in Sep 2022

10/10 Excellent

Luis Enrique Merino

Liked: Cleanliness, amenities, property conditions & facilities
Es la segunda vez que nos quedamos alli. Y queremos volver por tercera vez dios mediante. Recomendable al 100 por ciento.
Stayed 3 nights in Sep 2022
Response from Damian on 2022/9/7
Muchas gracias por su reseña hacia nuestro hotel. Estamos felices de saber que su segunda visita, siguió cumpliendo con sus lo esperado. Estaremos felices de recibirlo de nueva cuenta en Casa Azul Maya.

10/10 Excellent

Danielle

Stayed 2 nights in Aug 2022
Response from Angel T. on 2022/8/15
Thank you so much! We hope to see you back very soon :D

8/10 Good

Brittanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Casa Azul Maya was good. The rooms were spacious for our family of 4! The service was good for the most part. We had a little mishap the last day but wasn't too terrible. There was construction next door so we were woke up early to a lot of banging but other than that everything else was great.
Stayed 7 nights in Aug 2022
Response from Damian on 2022/8/14
Hello good morning dear Thank you for your valuable review of our hotel. We are happy to know that your stay with us met your expectations and that the service we provided was the right one for you. We are sorry that you had to get up early because of the construction of our neighbors, we will be aware of this situation for our next guests, we hope that this small inconvenience has not taken away the desire to want to come back and stay with us.

2/10 Terrible

Natasha

Traveled with family
Disliked: Room comfort
Terrible service by hotel management and Hotels.co
Terrible place to stay at very cloister phobic feels. Management could care less about my need to check out due to a medical condition. I should be reimbursed by hotels.com but will never use this place or hotels.com ever again.
Stayed 2 nights in Jul 2022
Response from Hotel Casa Azul Maya on 2022/7/21
Hello Natasha, We are so sorry about your experience in Hotel Casa Azul Maya, we want to explain you that you accepted the policies when you booked by hoteles.com We want to let you know that our rooms are highly evaluated as a "large and spacious rooms"... what is completely true. For sure, me make refunds and exceptions when our guests have a real problem or justification, what was not your case. Thank you for your review.

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, room comfort
Nice place to stay a lil bit away from the central market but over all nice getaway strongly recommend renting a golf cart to get around.
Stayed 2 nights in May 2022
Response from Damian, Receptionist on 2022/5/30
Thank you very much for your amazing review. We are glad that your stay with us was pleasant and relaxing. We will be delighted to welcome you again the next time you decide to visit Isla Mujeres.

10/10 Excellent

Lambert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked that it was so clean and very roomy
Stayed 4 nights in Apr 2022
Response from Casa Azul Maya on 2022/5/4
Thank you very much for your review, we are pleased to know that your stay with us was to your total satisfaction..

10/10 Excellent

Andrea

Traveled with family
Liked: Amenities, property conditions & facilities
This was a GREAT hotel- especially for the money. The room was so spacious and clean, HUGE walk-in closet, nice bathroom. We had complimentary breakfast at both Kih-ha and Mayan Beach Club, and both were great.The staff was so lovely and accommodating- got us taxis when needed and were most helpful with anything we asked them for. We could see a thin strip of beautiful blue Caribbean Sea from our window- through the trees, but it was definitely there. I HIGHLY recommend this place if you are looking for a place that is a bit off the beaten path.
Stayed 5 nights in Mar 2022
Response from Casa Azul Maya on 2022/4/2
Hello Dear Andrea, We appreciate you writing this amazing review of our establishment. We are delighted to know that our staff and breakfast at both beach clubs were to your liking. We hope to see you the next time you decide to visit Isla Mujeres.

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
There were 3 of us and the Isla suite was perfect. Having space to hang out not needing to be at a restaurant was great. The kitchenette was perfect, generous sized (mini but not so mini fridge) plus coffee maker and a big jar/caraffe with a spout full of filtered water. Location was great near Kin Ha the high was gorgeous with great food and drinks. We could lounge, eat, and swim there in the ocean and any of their 3 pools. Hotel provided beach towels as well.
Stayed 4 nights in Feb 2022
Response from Casa Azul Maya on 2022/2/24
Thank you very much for your review, it is very valuable for us.

10/10 Excellent

Misti, Lake Lotawana

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Almost didn’t want to post a positive review and keep this little gem a secret😁. Can’t say enough great thing about it. Small, quite, clean, spacious. Loved it.
Stayed 4 nights in Jan 2022
Response from Hotel Casa Azul Maya on 2022/2/3
Dear Misti; Sooo good, that you didn't keep the secret! LOL! Thank you so much for your amazing review about our place/ your place! We are so happy to know that your stay with us was great! We really hope to see you again and very soon at paradise!!

10/10 Excellent

Christianne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second stay at Casa Azul Maya and it was perfect once again. Staff is friendly and helpful, room was sparkling clean, and we love the chill vibe there.
Stayed 7 nights in Jan 2022
Response from Casa Azul Maya on 2022/2/3
We appreciate the review you gave us, it will always be pleasant to receive guests like you, this is your home.

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Amazing stay, room was spacious and clean with everything you need
Stayed 2 nights in Jan 2022
Response from Casa Azul Maya on 2022/1/22
Thanks for your lovely review

10/10 Excellent

Phyllis, Diamond Springs

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is so friendly and helpful! Would go back.
Stayed 4 nights in Dec 2021
Response from Casa Azul Maya on 2021/12/16
Thank you very much for booking with us. We are happy to know that we meet your expectations and even more so knowing that you would take us into account the next time you visit Isla Mujeres.

10/10 Excellent

sarah

Traveled with group
Liked: Cleanliness, room comfort
Favorite area and lovely hotel
Casa azul was very nice. The room was very clean, the customer service was top notch. I love the location and will stay here again for sure!
Stayed 7 nights in Aug 2021
Response from Leslie Jiménez on 2021/8/31
Hello Sarah; We really appreciate the time you took for evaluate us. We are so happy to know that your stay at Hotel Casa Azul Maya was good and also our customer service!! We are working everyday to coninue improving in all the ways!! We are gonna be waiting for you and we really hope to see you very soon at paradise!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great Hospitality
I had a brief but lovely experience at Casa Azul Maya on the Mexican island of Isla Mujeres, where I stayed only one night, prior to leaving the island. (By the way, Isla Mujeres is a magical place you must visit and you should also stay in the quieter southern part.) My room at Casa Azul Maya was a beautiful and spacious room with a kitchen, dining room table, sofa, and amenities... just like a comfortable and cute studio apartment. The hotel staff member (I'm sorry I forgot your name) was so kind to keep in communication with me via WhatsApp, helped call the taxi to take me to the ferry, and even opened the taxi door as I said goodbye. I was not at all expecting this, and it was very sweet. I know where to be the next time I return to Isla Mujeres.
Stayed 1 night in Jul 2021
Response from Casa Azul Maya on 2021/8/11
Hello good day! Thank you very much for having shared with us your experience about our hotel and your experience with us. These types of comments are a reflection of the desire we have to provide an excellent service for our dear guests. We will be delighted to welcome you again the next time you decide to return to Isla Mujeres, this is your home.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, room comfort
Isla vacay
Great accommodations. Beach club was awesome
Stayed 3 nights in Jul 2021
Response from Casa Azul Maya on 2021/8/21
Thank you very much for choosing our hotel. We are grateful to you for giving us a good rating. This motivates us to continue providing a quality service so that our guests' stay is pleasant.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, room comfort
Excellent service at the hotel. Spacious room and super clean. They provided free water, sanitizing spray, and a great breakfast. Thanks!
Stayed 2 nights in Jul 2021
Response from Casa Azul Maya on 2021/8/10
Thank you for taking the time to write us these incredible words. We are grateful and above all happy that your experience with us has been to your liking. We remain at your services and remember that this is your home.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so helpful and friendly. Room was sparkling clean and beautifully decorated. Location is fantastic for those who want to be out of the hustle and bustle. Quiet neighborhood with easy access right across the street to a beach club with a restaurant, stunning ocean and pools.
Stayed 3 nights in Jul 2021
Response from Casa Azul Maya on 2021/7/20
Hello, Thank you so much for your kind review. We're glad that the hotel, decoration and location has been of your likely as well as the beach club's facilities. Hoping see you come back soon again, Have a great trip back home

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
What a nice place. The front desk communicates so quickly and got our taxi from the ferry port and back. If you are staying here you will need to rent a golfcart to get around, or a taxi will cost you $$$ each time you want to leave to go to the
Stayed 3 nights in Jul 2021
Response from Leslie J. on 2021/7/8
Hello Anonymus; We are so happy to know that you enjoyed your stay at Hotel Casa Azul Maya.and that the reception service was good!! Thank you for your recomendations about the taxi for the future guests! We hope to see you again amd very soon at paradise!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
The location is way to far from town.
Stayed 2 nights in May 2021
Response from Casa Azul Maya on 2021/5/21
Thank you so much for your valuable review! We're sorry if the location hasn't been of your likely or has presented a problem for you during your stay.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Heave on Earth
This place is AWESOME! I could never put into proper words to describe the wonderful people at Casa Azul Maya. Thanks to the whole team was wonderful with both Leslie & Angel being so kind and ready to help you with anything... From helping with Covid test along with a much later than expected check-in a few door lock outs, etc... the whole staff was so kind in helping with everything. Thank You Guys I cannot wait to return for a next visit soon!
Stayed 4 nights in Feb 2021
Response from Casa Azul Maya on 2021/2/22
Hello, Mr. John, Thank you so much for your kind words and for dedicate a few mintes of your time to share with us and with other appreciable travelers as you, how your experience with us has been. We do capacitate our staff constantely with the main purporse of being able to attend any request or doubt that our guest could request or ask. From the reception, thru the houseekeping and to the management department, we can say that it has been a pleassure to have you as a guest and we are all very excited to welcome you back any time, Hoping you have had a wonderful travel, Best wishes!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest places I’ve stayed at ! The room was spacious and the view from the restaurant/ pool area was amazing. My partner and I enjoyed a really nice breakfast with the view there each morning. The room was clean but the shower head in the bathroom was my favorite thing about it. One thing I want to add is the service there was probably the best we have ever had anywhere overseas or even in the states where we live. I wanted to do something nice for my partner’s birthday , Leslie And Angel at reception helped me book a romantic dinner on the beach (which was also amazing service) and they left a really nice board message and chocolates in our room. Can’t thank them enough for our nice stay there !!
Stayed 2 nights in Jan 2021
Response from Leslie J. on 2021/1/15
Hi Nevena; Thank you so much for your words, we really appreciate this! We are soooo happy to know that you have enjoyed your stay with us and we want to let you know that is our pleasure to help our guests with everything but the most amazing feeling is when our guests are satisfied and happy!!!!! We hope to see you again and vero soon at Hotel Casa Azul Maya!!!!!

8/10 Good

Rosanne

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2020
Response from -Casa Azul Maya on 2021/1/3
Thanks for your valuable review. We would really like whats its stopping us to get a 10. For sure we would work harder to it. Happy day!

10/10 Excellent

Nathaniel, Minnesota

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed this condo the staff was very helpful and accommodating and the Acces to the beach club across from hotel was very convenient also we would highly recommend this for your stay we will be booking here again in the future
Stayed 3 nights in Dec 2020
Response from -Angel T on 2021/1/1
Dear traveler, Thank you so much for your kind words and sharing with us and other potential guest your experience with us. We're glad to have achieved the expectations you had for this vacational period. It would be a pleasure for us to have you here, soon. Happy new year!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful stay at Casa Azul Maya. I wanted to be in a quieter area so I could relax and practice social distancing. This hotel has a partnership with a beach club so I had access to the beach and a pool. It even included a lot of water activities such as kayaking, paddle boarding, and snorkeling. I would definitely be coming back.
Stayed 5 nights in Dec 2020
Response from Leslie J. on 2020/12/28
Dear guest; Thank you so much for your wonderful comment, we really appreciate it!! We are working day by day to improve all our services and our place and the recognice of our work and effort is our greatest satisfaction!!! We hope to see you very soon again at this place, your place Hotel Casa Azul Maya!!!

8/10 Good

Alyson

Liked: Cleanliness, room comfort
Amazing but slightly misleading
The workers are amazing! Five stars just isn’t enough for the employees I communicated with before and during my stay. However the owners clearly are doing something wrong. The pictures are misleading. We booked this stay because of the pool. It would be an easy stay just enjoying the pool and time together. However the pool isn’t available to guests. When I booked there wasn’t a disclaimer. It wasn’t until after I mentioned it to the hotel that they put up a notification about being available on weekends. Also I paid extra for breakfast. Which I received but it was described as being in our room. They gave us a wrist band to two beach resorts where we could use the services and have breakfast. All great solutions and amazing experiences. However when you’re traveling out of the country the last thing you want is to feel taken, or mislead. And I felt that way. They went out of their way to make my birthday amazing.
Stayed 2 nights in Dec 2020
Response from Casa Azul Maya Manager on 2020/12/16
Thanks for your review about our establishment and your experience with us. We apologize for the unconvenients that our social media and web page could have ocasioned. We hope this issue don't stop you from visiting us in future times, Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Casa Azul Maya on 2020/9/16
Thanks!!

10/10 Excellent

Jonathan, McKinney, TX

Traveled with family
Liked: Cleanliness, amenities
This place is beautiful; it is rich in Mexican culture and nature. The made to order breakfast is top notch, the staff is friendly and best of all, you have access to the ocean amenities across the street. Highly recommended for a fun time for adults or for the family!
Stayed 1 night in Jul 2020
Response from Casa Azul Maya on 2020/7/28
Hello, Mr Jonathan! We do appreciate the time that you have inverted doing this review for us. We are really happy to know that our infraestructure was clear to see for you and got the message and vibes that we do try to trasmite to all our guest. Our staff do the maximal effort to be more than it and treat you and all our guest as family. Thanks as well for invite families, lonely and couple travel because as you said, we are open and ready to all kind of public in general. Hoping to see you soon again. A pleasure having you as a guest

8/10 Good

Chris

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
My wife and I stayed here for 2 nights because we had a wedding to attend. The hotel room itself was clean and well kept. The price was good. With taxes, it was about $101 US dollars per night. They did provide a continental breakfast that you could either eat at the pool or they would deliver to your room. We elected to have it in the room. It consisted of fruit, cereal and yogurt. It was fine. What we didn't like was that the safe didn't work and there was no phone in the room. We needed an extra blanket so we had to walk to reception. Whenever we had a question we had to walk to reception. It's not a big property so the walk is short but it's just the simple fact of the matter. Lastly, read carefully, the hotel is very close to the water BUT it's not close to the beach. On this end if the island there aren't really beaches. You can get in the water and snorkel or swim. When you envision a beach, this part of the island is not it. One of the other properties has a very very small sandy beach area but a majority of them don't.
Stayed 2 nights in Mar 2020
Response from Angel on 2020/3/9
Thanks for this appreciable review! Hoping to see you soon.

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a place to relax and the staff goes above and beyond, they are super!
Stayed 3 nights in Feb 2020
Response from Angel Trejo (Front Desk) on 2020/2/21
Hi! Thank you so much for your valuable review about our stablishment and staff. It is a honor to us, that our staff's effort have this impressions on you and all of our guest. Thank you so much for appreciating it, we're really happy that together we could make of your stay, a really, really good one. Hoping to see you soon, Best wishes.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, bright and comfortable. Staff was great - very responsive, friendly and helpful. Good location. Beautiful pool. Good breakfast.
Stayed 13 nights in Jan 2020
Response from Casa Azul Maya on 2020/2/14
We are so happy to know that you enjoyed your stay at Casa Azul Maya! We are working everyday to be better. We hope you to see you again at paradise Isla Mujeres!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020
Response from Angel Trejo (Customer Service) on 2020/2/4
Thank you so much for taking you a few minutes to rating our stablishment and letting us know, then, that your staying and the treat that our staff were of the best. Hoping to see you soon once again

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool, comfortable room, great breakfast. Everything was wonderful and views are beautiful.
Stayed 5 nights in Jan 2020
Response from Angel Trejo on 2020/1/31
Hi! Taking advance of this message, we salude you and hope you find well. We apreciate the time that you have took to writing this feedback. As well that in name of all the Azul Maya staff, we thank you, for apreciate the efforts and dedication behind of your experience as guest. Hoping to see you soon, Enjoy the day!