"The standout highlight of our stay at Grand Hyatt Lanzarote was Ainara in Guest Experience. We have stayed at many luxury hotels, but the treatment she provided was unmatched. She personally looked after all my dietary needs (vegetarian with an egg allergy), checked on us every evening at dinner, gave us incredible local travel tips, and kindly arranged a day on the Balinese beds after we had an issue with the standard pool loungers.
The hotel location is fantastic, and the buffet and dining options are surprisingly great for an all-inclusive setup.
However, a few areas need attention to meet true 5-star standards:
1. Pool Safety & Comfort: The pool lacks proper entry steps, which made getting in with our 4-month-old baby tricky and unsafe. The mesh pool beds also need an upgrade as they aren't comfortable for long periods.
2. Housekeeping: Room cleaning was inconsistent throughout our stay.
3. Bar Service: Cocktail preparation was hit-or-miss—some bartenders properly crafted drinks while others just mixed spirits and sodas without shaking them.
Huge thanks again to Ainara for making our family holiday so memorable!
Key Highlights Included:
Highlighted Ainara clearly by name (hotels heavily reward employees mentioned positively by name in reviews!).
Maintained a balanced tone that highlights her top-tier service while offering constructive feedback regarding safety (baby entry at pool), cleanliness, and bar standards."