Indoor pool, sun loungers
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Reviews of Hapimag Resort Interlaken

3.5 out of 5
Hapimag Resort Interlaken
Höheweg 95, Interlaken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 131 out of 209 reviews" "
Rating 8 - Good. 54 out of 209 reviews" "
Rating 6 - Okay. 13 out of 209 reviews" "
Rating 4 - Poor. 8 out of 209 reviews" "
Rating 2 - Terrible. 3 out of 209 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorlyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are family of 9, got 2 rooms with 2 bedrooms each. Spacious, clean, quiet and the full kitchen was very convenient. The view on the terrace was amazing. Staffs are friendly and helpful. Luggage storage was available for us. One thing, no available guest service after 9 so be mindful not to misplace your key cards. It happened to us, luckily we had another room to spend the night. But otherwise everything was great and we would come back again.
Stayed 2 nights in Apr 2024
Response from Alessia, Front Office Manager on 2024/4/27
Dear LorlynThank you very much for your review and your feedback!It is great to hear that you have spent a nice stay with us and you were happy with our resort, the apartments and our team.We wish you all the best and we are looking forward to welcoming you again!Best regardsAlessia, Front Office Manager

10/10 Excellent

Vishal

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Galen

Traveled with family and small children
Nice place to stay, very convenience, spacious room but no room keeping service in our 3 days stay...
Stayed 3 nights in Mar 2024
Response from Alessia, Front Office Manager on 2024/4/27
Dear GalenThank you for giving us your feedback!We are happy to hear that you enjoyed your stay with us and you liked ou resort and the apartment.Hopefully we can welcome you again soon!Best regardsAlessia, Front Office Manager

10/10 Excellent

jodi

Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay at Hapimag. The pool is incredible.
Stayed 2 nights in Jan 2024
Response from Alessia, Front Office Manager on 2024/4/17
Dear JodiThank you for your review and your feedback!It is great to hear that you have spent a nice stay with us and you were happy with our resort.We wish you all the best and hope we can welcome you again soon!Best regardsAlessia, Front Office Manager

8/10 Good

Khalid

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed for a few days. Amazing views and close to the station and the bus stop.
Stayed 2 nights in Dec 2023
Response from Natalie Front-Office Employee on 2024/2/1
Dear Khalid,We are pleased to hear that you enjoyed your holiday with us! Thank you for your review and for your positive feedback! We hope to see you again in the near future!Best wishes NatalieFront-Office Employee

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023

8/10 Good

Peggy

Disliked: Cleanliness
It was okay, the place didnt feel clean, lots of spider webs everywhere.
Stayed 1 night in Oct 2023
Response from Natalie Front-Office Employee on 2023/12/3
Dear Peggy, Thank you for your review! We are sorry to hear that you your experience was not up to standards. We will strive to do better. We do hope to see you again. Best wishes Natalie Front-Office Employee

10/10 Excellent

Sera

Stayed 1 night in Oct 2023

10/10 Excellent

Yun-jung

Stayed 3 nights in Sep 2023

10/10 Excellent

Vennedick

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great property. In the middle of everything. Spacious rooms. Clean rooms. Would stay here again.
Stayed 3 nights in Sep 2023
Response from Alessia, Front Office Manager on 2023/11/3
Dear VennedickThank you for your feedback!We are glad to hear that you have spent a nice stay with us.Hopefully we can welcome you again in future.Best regardsAlessia, Front Office Manager

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

BALAJI

Stayed 3 nights in Aug 2023

10/10 Excellent

Judy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

STELLA

Stayed 3 nights in Aug 2023

10/10 Excellent

Ramanathapuram

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service at the front desk; friendly staff; excellent service at the restaurant. All in all, an exceedingly pleasant stay.
Stayed 2 nights in Aug 2023
Response from Alessia, Front Office Manager on 2023/9/6
Dear RamanathapuramThank you for your great feedback!We are glad to hear that you have spent a nice stay with us and you were happy with our resort and our team.We hope we can welcome you again soon and wish you all the best!Kind regardsAlessia, Front Office Manager

10/10 Excellent

Prakash

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel ever 😊I will visit again
Stayed 2 nights in Aug 2023
Response from Alessia, Front Office Manager on 2023/9/6
Dear PrakashThank you very much for your review and your feedback!We are glad to hear that you enjoyed your stay with us and were happy with our resort and services.We wish you all the best and are looking forward to welcoming you again soon!Best regardsAlessia, Front Office Manager

8/10 Good

mohamed

Traveled with family
Disliked: Property conditions & facilities
The only problem there is no air conditioner
Stayed 3 nights in Aug 2023
Response from Kind regards Natalie Front-Office Employee on 2023/8/30
Dear Mohamed, Thank you for taking the time to give us your feedback! We are pleased to hear that you enjoyed your stay with us! We hope to welcome you back again soon!

4/10 Poor

sanad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated property. no Air Conditioning. no room service or daily housekeeping.
Stayed 2 nights in Aug 2023

10/10 Excellent

Desiree

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very spacious. The people were very accommodating and friendly. I would stay here again.
Response from Alessia, Front Office Manager on 2023/7/22
Dear DesireeThank you for your great feedback!We are glad to hear that you were happy with our resort, its facilities and our staff and that you enjoyed your stay with us.We hope you will visit us again soon and wish you all the best!Kind regardsAlessia, Front Office Manager

6/10 Okay

Hari

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious, good location, pleasant staff, dining options were good. Main problem with out stay was we did not know it had no air conditioning and 95 degrees outside. Tried to open doors and sleep as staff suggested but it was loud and being a busy street it continued till midnight. Apparently we could have reserved a fan but none available when we asked. For the price of room, I would have hoped they would had a fan for every room. I tried to buy one myself but shops were closed. I will consider coming back here but not during summer.
Stayed 2 nights in Jul 2023

6/10 Okay

Abigail

Traveled with family
Liked: Cleanliness, room comfort
Some staff was not accommodating when we wanted late checkout 1pm since our train sked was 2pm
Stayed 2 nights in Jul 2023
Response from Alessia, Front Office Manager on 2023/7/17
Dear AbigailThank you for your feedback!As our check-out time is at 10 am, we can only provide a late check-out until noon as we have to make sure the next guest can arrive on time.Anyways we hope you enjoyed your stay with us and you will visit us again in future.We wish you all the best!Kind regardsAlessia, Front Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Sahba

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, great property. Close to station. Staff provided everything we asked! It was a lady infront who was wearing glasses and younger she was absolutely sooooo kind and helpful. Breakfast was good. Room was spacious with a full kitchen. Lovely stay, lovely property.
Stayed 4 nights in Jul 2023
Response from Natalie Front-Office Employee on 2023/7/15
Dear Sahba, Thank you so much for your feedback! We are delighted to hear that you enjoyed your stay with us and that you were satisfied with our facilities and our staff! We do hope to welcome you back to Interlaken in the near future!Warm wishes NatalieFront-Office Employee

10/10 Excellent

Reetwinder

Liked: Cleanliness, amenities, property conditions & facilities
Great views and hospitality
Stayed 2 nights in Jul 2023
Response from Alessia, Front Office Manager on 2023/7/11
Dear ReetwinderThank you for your review!We are glad to hear that you have spent a nice stay with us.We wish you all the best and hope you will visit us again soon.Best regardsAlessia, Front Office Manager

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Parking prearranged excellent. Staff very helpful with varied questions. Room nice and clean. Only negative was there was only 1 fan in a 2 bedroom 2 bath superior apartment for 5 adults. Which means only 1 room had a fan. It was very hot and leaving the windows open was the only option and it was still warm and then loud.
Stayed 1 night in Jul 2023
Response from Alessia, Front Office Manager on 2023/7/11
Dear ThomasThank you for giving us your feedback about your stay with us!It is great to hear that you enjoyed your stay and were happy with our resort and our staff.We hope we can welcome you again soon!Best regardsAlessia, Front Office Manager

8/10 Good

Shashidhar

Stayed 4 nights in Jul 2023

8/10 Good

Mohit

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is at a good location in Interlaken. Both train stations are walkable and so are all restaurants around. Breakfast with the room was good and staff polite, helpful and courteous.
Stayed 5 nights in Jul 2023
Response from Alessia, Front Office Manager on 2023/7/11
Dear MohitThank you for your review and feedback!We are glad to hear that you have spent a nice stay with us and you were happy with our resort, its location and our staff.We hope we can welcome you again in future and wish you all the best!Kind regardsAlessia, Front Office Manager

8/10 Good

Ritchie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
PROS: This property is in the middle of Interlaken and walking distance to all the shops and restaurants. Also walkable to the train stations. Paragliders landing zone is across the street from this property. CONS: The only thing I don’t like about this property is that there is no air conditioner. Not sure if this is the case for all hotels in the area.
Stayed 3 nights in Jun 2023
Response from Alessia, Front Office Manager on 2023/7/8
Dear RitchieThank you very much for your review and feedback!We are glad to hear that you enjoyed your stay with us and you were happy with our resort and its location.We do not have air conditioning but we do have fans which our guests can use.We wish you all the best and hope you will visit us again.Best regardsAlessia, Front Office Manager

6/10 Okay

Christopher

Traveled with family
Disliked: Cleanliness
Disappointing on many fronts. Not worth it.
Not worth it. Location is good and most of the staff were friendly - but that is it. * Be warned there is no A/C... very hot already in June. * They give you one fan. We requested a second fan because we have a baby sleeping separately and they said they had no more. After our request we literally saw them give someone else a fan while we were going to breakfast in the AM so we asked again and at that point they were able to locate one for us magically. *shrug* * We had requested a baby crib far in advance when booking & they confirmed they would have it in room on arrival but when we arrived they said they had no more. They did get one for us after a lot of back and forth - but it was an unnecessary hassle and stress after traveling. A hotel of this size should have plenty of baby cribs and fans for the cost being charged. Very frustrating. *The floors of the unit were filthy, so be prepared that the "cleaning" does not include floors. Our infant and toddler's feet were blackened from walking around in the apartment. * It is somewhat ambiguous when booking as to whether you will have a view of the mountains or not - we had a view of a tree on the side of the building. * Despite advertising an outdoor breakfast patio it was closed our entire stay - the first morning they said it was being cleaned (it wasn't) and the second morning they didn't bother giving an excuse. Flies all over the breakfast buffet food. Overall we were very disappointed and would not recommend.
Stayed 2 nights in Jun 2023
Response from Alessia, Front Office Manager on 2023/7/8
Dear ChristopherThank you for takingtime to give us a feedback about your stay with us.It is great to hear that you enjoyed the location of the resort and were happy with our staff.We are sorry that our services did not meet your expectations and we will discuss all matters with our team. Feedbacks from our guests always helps us improving our services for future guests.Anyways we hope we can welcome you again in future.We wish you all the best!Kind regardsAlessia, Front Office Manager

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked this hotel very much and want to return. Local culture very friendly and helpful
Stayed 1 night in Jun 2023
Response from Alessia, Front Office Manager on 2023/6/25
Dear GaryThank you very much for your review and feedback!We are glad to hear that you enjoyed your stay with us and you were happy with our resort and its facilities.We wish you all the best and are looking forward to your next visit!Best regardsAlessia, Front Office Manager

10/10 Excellent

dan

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful town, well taken care of property very updated. Staff super friendly and helpful. The pool is just amazing!
Stayed 2 nights in Jun 2023
Response from Alessia, Front Office Manager on 2023/6/23
Dear DanThank you for your review and your great feedback!It is great to hear that you enjoyed your stay with us and you were happy with our resort and its facilities and of course with our staff.We hope you will visit us again in future and wish you all the best!Kind regards

6/10 Okay

ramesh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , breakfast is same all the days , there need to be variety .
Stayed 5 nights in May 2023
Response from Alessia, Front Office Manager on 2023/5/28
Dear RameshThank you for your feedback about your stay with us!We are happy to hear that you enjoyed your stay with us including the resort and its location.We will forward your feedback about the breakfast to our restaurant team.We hope we can welcome you again in future and wish you all the best!Kind regards

8/10 Good

Wanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The people were wonderful here. You can buy tickets for the Jungfrau right here saving all kinds of guessing.
Stayed 3 nights in May 2023
Response from Alessia, Front Office Manager on 2023/5/18
Dear WandaThank you for your feedback about your stay!We are glad that you enjoyed your stay with us and were happy with our services.We wish you all the best and hope we can welcome you again soon!Best regardsAlessia, Front Office Manager

10/10 Excellent

Jin Ok

Stayed 4 nights in Apr 2023

10/10 Excellent

Lye Hock

Stayed 4 nights in Apr 2023

8/10 Good

LEE KIM

Stayed 3 nights in Apr 2023

10/10 Excellent

Sandeep B

Traveled with family
Liked: Cleanliness, room comfort
Wonderful place to stay in Interlaken
The location is outstanding. The view from the Jungfrau wing was to die for! The apartment was very comfortable and had every conceivable thing for an excellent stay. The staff at the Aramuhle restaurant was warm, friendly, prompt and efficient.
Stayed 4 nights in Apr 2023
Response from Natalie Front-Office Employee on 2023/4/22
Dear Sandeep, We are delighted to hear that you enjoyed your stay with us and that you were satisfied with the resort and with our restaurant! Thank you very much for your positive feedback! We hope to see you again soon!Best wishes Natalie Front-Office Employee

10/10 Excellent

chuanyu

10/10 Excellent

Samir

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just had a most wonderful stay at the Hapimag Hotel and can't say enough good things about the staff and accommodations. We loved Samantha the guest service agent who convinced my wife to go paragliding! Our room was very spacious and immaculate with a fully stocked kitchen. The twin beds were extremely comfortable as we finally got some rest after traveling to other parts of Switzerland. It's nice to have spacious closets too. The morning breakfast was very enjoyable and the staff made everyone feel welcome. The Hapimag will be our number one destination on future visits to the Bernese Oberland. Highly recommended!
Response from Natalie Front-Office Employee on 2023/3/18
Dear Samir,Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us and that you were satisfied with our facilities! That is great news that your wife got to experience paragliding! We do hope to welcome you back in the near future! Best wishes NatalieFront-Office Employee

10/10 Excellent

Heidi

Stayed 2 nights in Mar 2023

10/10 Excellent

wayne

Stayed 1 night in Dec 2022

10/10 Excellent

David

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities

8/10 Good

Wonbo, YORBA LINDA

Traveled with family
Liked: Amenities
Very family friendly hotel.
Stayed 3 nights in Oct 2022
Response from Natalie Front-Office Employee on 2022/12/17
Dear Wonbo,We are delighted to hear that you enjoyed your holiday in Interlaken. Thank you so much for your feedback.We hope to see you again soon.Kind regards

10/10 Excellent

Erza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Oct 2022
Response from Natalie Front-Office Employee on 2022/12/17
Dear Erza,Thank you for your positive feedback.We are very pleased to hear that you found our staff friendly. We hope to see you again soon.Kind regards

10/10 Excellent

Elham

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was great for families, very clean, close to many things, and had lots of great amenities. Would definitely recommend
Stayed 1 night in Oct 2022
Response from Natalie Front-Office Employee on 2022/12/17
Dear Elham,Thank you for taking the time to give us your feedback. It is wonderful to hear that you enjyoed your family holiday with us.We hope to welcome you back again soon.Best regards

10/10 Excellent

Trung

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The hotel is in the center of town
Stayed 1 night in Oct 2022
Response from Natalie Front-Office Employee on 2022/12/17
Dear Trung,Thank you for your positive feedback.We are delighted to hear that you enjoyed your stay with us and that you were pleased with the location. Kind regards

6/10 Okay

Paul, Balnarring

Traveled with family
Very expensive for what you get. No breakfast, no coffee capsules in room when there is a machine. Good size rooms and location in between the two parts of town. Staff average.
Stayed 2 nights in Sep 2022
Response from Natalie Front-Office Employee on 2022/12/17
Dear Paul,Thank you for your feedback.We are sorry to hear that your experience didnt match your expectations. That is correct, the kitchen is equipped with everything you need but coffee capsules, food and beverages.... are possible to be purchased in our honesty shop. We are pleased to hear that you were happy with the rooms and location.Kind regards