Find Family Hotels in Innsbrook, VA

"The hotel staff upon arrival were not friendly. Hotel seemed very dirty. Trash cans outside and in lobby were full. The room felt dirty and smelled of a strong smell. The bathroom floor was dirty and some mold in shower. The hallway outside of our room smelled like cigarettes but we were on a non smoking room. Overall would not recommend. This hotel needs a complete renovation. "

"Nice staff and clean rooms"

"Clean"

"Property was per friendly, but the building itself was old and not kept up. The rooftop sitting area was not open in early April when we stayed there, nor was it easily accessible. Not worth the price or the high rating."

"I booked my reservation through Expedia. And I chose book now, pay at property. The day of my check in the hotel tried to run my card information without my knowledge and consent. I made 3 reservations for myself and other in my party, and they tried to run my card for all 3 before we had even checked in. And because the payment would not go through they cancelled the reservation. When I got to the hotel, the staff member said it was their policy to run a card to see if payment would go process. I stated I booked through Expedia and my payment should not have been ran until I checked in and I authorized any transactions. I have never had a hotel do that before. The hotel also had a bad odor. It was very stale and a scent of mildew. Our bed was very uncomfortable and squeaky. The room and bathroom did not seem very clean. The staff wasn't very knowledgeable of questions asked. This hotel was rated an 8 - very good, and from the pics it's looked like the rating matched. But I would rate this hotel a 6 - average. If I have a choice I would not stay at this hotel again. "

"Easily one of the most genuinely charming and historic hotels that I have stayed in, and I’ve stayed in a lot. The rooms were huge, the ceilings high, and the mattresses newly replaced (the old ones were behind the building in an alley, waiting to be disposed). They were so comfortable we actually stripped the bed in our room to find out the make. Also, the people at the desk were very friendly and seemed to take a lot of pride in their property. "

"AC was terrible in first room I was assigned, but the very lovely evening manager (Alfreida) fixed the issue for me immediately and ensured I was taken care of. Will now be a regular, loved my stay. Only pray the construction will be over soon..."

"N/A"

"Tub had a big crack in it. An attempt was made to cover it with black tar but poor choice. Carpet soaking wet in room on other side of shower. Told front desk at check out and didn’t seem to care. "