內西區出租度假屋

「The front desk staff are nice and welcome! This time one lift is out of service which is a bit trouble to guest or otherwise are alright. The location is perfect and is easy to access the train station.」

「Convenient place」

「交通方便，近地鐵站」

「A bit disappointed that I was located on 2/F which overlooked the terrace with people walking in front of me, though my room was upgraded to 1 bedroom apartment. However my sister and husband who arrived on 9th was upgraded to 2 a bedroom on 8/F and they were very pleased with it. Overall I'm very pleased with your hotel and will continue to book in the future」

「員工服務非常棒！房間也很舒服！有機會會再拜訪的飯店」

「整體房間清潔，我們所選嘅係有廚房及洗衣設備嘅豪華套房，環境舒適，距離附近巴士站出市區都只係大約10分鐘步程，但唯獨是熱水供應有點問題，要開水一段長時間至有熱水供應沐浴，比較不便, 隨此之外其他整體住宿體驗不錯。」

「我入住兩個禮拜，從入住第一天，我就發現房內的洗碗機沒辦法關掉，一直發出機器的聲音，請櫃檯幫忙處理，但完全沒有處理。每天房內打掃也很不乾淨，廁所有異味，吸收台從我入住地衣天就有霉菌，兩個禮拜內沒有一天刷掉。也從來沒有打掃過房間的地板，非常明顯的灰塵和髒污。不符合他的品牌價值與形象，非常失望！」

「房間地毯很舊，桌子沒有擦，入住時冰箱有前面住的人留下的牛奶。門口的抽氣或是電箱非常吵，晚上睡覺要用耳塞。 連續住宿，有人進來整理床鋪、換毛巾，但是沒有丟垃圾。」

「Everything is nice and good. I love the shower which make me so comfortable during bathing. But should have a self-laundry service for better staying experience 」

「This time the bond still in pending in my credit card record. It should be void after we left nearly 3 weeks time」

「員工服務態度很好，一直幫助我們解決問題。飯店位置距離市區不近，樓下有好吃的早午餐餐廳。我們住在四樓，只有樓梯，行李需要自己搬上樓。飯店在最後一天重複扣款全部的房費，還好我有即時發現並聯絡飯店，最後順利退款。」

「房間的清掃不是這麼乾淨，但櫃檯人員服務很親切很友善，周邊有一間Coles 很方便」