Dear Tyler, We sincerely apologize for the inconvenience you encountered during your check-in process and for any frustration it caused. Your feedback regarding the locked building and extended wait time is concerning, and we regret any inconvenience this may have caused. Please know that we take your comments seriously and will address them with our team to ensure improvements are made to prevent similar issues in the future. We understand the importance of flexibility and compassion, especially after such an experience, and we apologize for falling short in this aspect. We hope for another opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Paul, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the absence of a hair dryer and the lack of staff availability at the front desk is concerning, and we understand the importance of these amenities and services for our guests. Please rest assured that your comments will be addressed with our team to ensure a more seamless experience for future guests. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Amanda, Thank you for choosing us and sharing a review of your stay at Extended Stay America. We are glad our team's kindness left a lasting impression on you. Your recognition of our staff's efforts is greatly appreciated and serves as a reminder of the importance of their dedication. We are grateful for your acknowledgment and look forward to the opportunity to continue exceeding your expectations in the future.Sincerely, Hotel Management

Dear Jennifer, We are deeply sorry for the distress and inconvenience you experienced with us. Your situation is critical to us, and we sincerely apologize for any miscommunication or error regarding your reservation. It's unacceptable that you and your son were unable to stay with us as planned, especially given the circumstances surrounding your mother's diagnosis and treatment. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We hope you allow us to redeem your confidence in us again.Sincerely,Hotel Management

Dear Douglas, Thank you for taking the time to let us know how much you enjoyed your time at Extended Stay America. We are committed to ensuring each guest has an enjoyable experience. Therefore, we are thrilled you were pleasantly surprised with our exceptional hospitality and well-kept accommodations. However, we apologize for any issues that kept your experience from being perfect. We value your insights regarding the carpet condition and noise from the above room. Additionally, we regret any disappointment caused by our complimentary grab-and-go breakfast. We will address these concerns with the respective teams to ensure a more enjoyable visit for future guests. It was a pleasure hosting you, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Xianqing, Thank you for the detailed review. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and regret the noise disturbance during your stay. We understand the frustration this caused. We want our guests to have a peaceful and restful stay, and we will address this issue to ensure a more tranquil environment for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Angel, Thank you for your recent stay with us. We appreciate you taking the time to share your rating. We genuinely regret not meeting your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management

Dear Gregory, We're delighted to hear that you enjoyed your stay with us during such an important time. Providing a peaceful and accommodating environment is always our goal, and we're thrilled that our team was able to assist you with any questions you had. Thank you for choosing Extended Stay America, and we hope to welcome you back again in the future!Sincerely,Hotel Management

Dear Lori, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and will share your comments with our leadership team. Thank you for being our guest; we would love the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Ruth, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our dedicated staff, convenient location, and reasonable prices made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely, Hotel Management

Dear Johnathan, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

Dear Joannie, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Michael, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management

Dear Rusty, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and were pleased with the service. However, we are sorry for the concerns suffered due to the pillows. We will discuss this with the management team for its improvement. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Justin, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We will follow up with our team to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area.Sincerely,Hotel Management

Dear Jarrod, Thank you for choosing us and for sharing your comments. It is very understandable how these circumstances detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Twana, Thank you for sharing your thoughts on your recent stay with us. We apologize that your room did not meet our usual standards for cleanliness and comfort, and we regret the issue with the refrigerator that caused you to have a sleepless night. We will review your concerns and ensure we address them satisfactorily. Once again, we appreciate your business and hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Dominique, Thank you for reviewing your recent visit to Extended Stay America. We're delighted to learn that you loved our clean, quiet property and accommodating staff. Your kind remarks are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

Dear Kate, Thank you for being our guest at Extended Stay America. Attentive service supported by comfortable accommodations is what sets us apart, and it truly means the world to us that you recognized and valued these aspects. Our guests are like family; without you, we wouldn't be able to do what we love every day. We will enjoy sharing your kind compliments with all of them. Thank you for the recommendation, and we look forward to your next visit. Sincerely,Hotel Management

Dear Pamela, Thank you for staying with Extended Stay America and reviewing your hotel experience. We're glad our hotel was a perfect choice for your needs, and your kind words noting your satisfaction with our clean suite, comfortable bed, and hospitable service are most appreciated. Reviews like yours make our efforts worthwhile, and we hope to have another opportunity to host your visit in Indianapolis.Sincerely,Hotel Management

Dear Sonny, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Also, we are delighted you enjoyed your stay and that we were able to exceed your expectations all for a great price. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again.Sincerely,Hotel Management

Dear Christine, Thank you for staying with us. We appreciate you taking the time to write such a kind review. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a well-done job. Muhammad will be thrilled that you singled him out with compliments. Thank you again, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Jimmy, Thank you for staying with us. Your comfort is of utmost importance, and we understand how frustrating this situation must have been. Our team responded promptly to address the issue in the room below, which led to the disturbance of your peace, and we sincerely apologize for this disruption. Please know that we are actively addressing the incident to prevent similar occurrences in the future. We appreciate your patience and understanding. We hope you will choose us again, and we will do our utmost to provide you with a more pleasant and trouble-free experience. Thank you for your feedback.Sincerely,Hotel Management