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Reviews of Clarion Pointe Indianapolis Airport

2.5 out of 5
Clarion Pointe Indianapolis Airport
6015 Gateway Dr, Plainfield, IN

Reviews

6.6
Rating 10 - Excellent. 174 out of 711 reviews" "
Rating 8 - Good. 181 out of 711 reviews" "
Rating 6 - Okay. 131 out of 711 reviews" "
Rating 4 - Poor. 123 out of 711 reviews" "
Rating 2 - Terrible. 102 out of 711 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with partner
Was excellent for our needs. Checked in late & checked out very early, so we didnt spend much time at hotel!
Stayed 1 night in May 2024

8/10 Good

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool could be much more kid friendly or have a kid pool the TV was difficult to control around other than that nice room very comfortable
Stayed 2 nights in May 2024

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Olanrewaju

Disliked: Staff & service
Not good
Stayed 1 night in May 2024

10/10 Excellent

Susan E., Terre Haute

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Customer Service by General Manager. Quiet, comfortable room, very safe area to spend overnite stay. I rate this Clarion Hotel 10 STARS **********
Stayed 1 night in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed one night. Didn't CARE that much.
Stayed 1 night in Apr 2024

10/10 Excellent

Broderic David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family.
Stayed 1 night in May 2024

6/10 Okay

Aniya, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi is really bad here hard to stay connected and would be nice to have a better breakfast order than that everything was perfect
Stayed 4 nights in Apr 2024

10/10 Excellent

Edgar

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Abraham

Stayed 1 night in Apr 2024

10/10 Excellent

Nakita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a weekend with my mom & 2 nieces. The room was clean but the cleaning crew didn’t speak English so we never got our rooms cleaned and we never got our towels / tissue replaced. My nieces had a great time at the pool & the breakfast was so yummy! I would definitely go back but I want a Suite.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was charming & service staff friendly & accomodating. We would definitely stay again
Stayed 3 nights in Apr 2024

8/10 Good

Byron

Business traveler
Liked: Cleanliness, amenities
Clean, nice amenities, convenient shuttle to airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Kate

Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Olivia

Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
It had amenities guests don’t find in many hotels.
Stayed 1 night in Apr 2024

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024

6/10 Okay

Amanda

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Tv in room not working. Mentioned many times to staff who said they would come fix it but never came. Telephone not working in room so repeatedly went to desk to ask for help with tv. Always told they will come look at it and never came. I needed to clean bathtub before using.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcus

Liked: Cleanliness
It was nice
Stayed 2 nights in Apr 2024

6/10 Okay

Tricia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat traveler
Stayed 1 night in Apr 2024

8/10 Good

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I would stay there again
Stayed 1 night in Mar 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Megan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of gas stations/food close
Stayed 2 nights in Mar 2024

8/10 Good

Evaristo

The basic stuff was fine. Clean rooms, easy check in, nice staff. The one thing that ruined my sleep was the fire alarm going off Saturday morning. Also there was not adequate parking when we got there. Had to park next door at diner.
Stayed 2 nights in Mar 2024

10/10 Excellent

Simple

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024

8/10 Good

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Justin

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Very inexpensive room - clean & affordable for a quick overnight before shuttling to the airport
Stayed 1 night in Feb 2024

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Rebeccka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and close to the airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeanetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and cozy. Actually pretty quiet for being close to the airport. I’ll use again when needed.
Stayed 1 night in Feb 2024

6/10 Okay

Stephanie

Business traveler, Traveled with family
Liked: Cleanliness
The staff were nice and the property was clean. When we checked in, our keys did not work. The desk clerk got us in, but the keys never worked for us until the morning clerk redid our keys. The room was very noisy from outside highway traffic. The room worked for us for a one night stay, but wouldn't stay if needing multiple nights.
Stayed 1 night in Feb 2024

6/10 Okay

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking although they own the restaurant next door so you can park there. Breakfast was ok but cold.
Stayed 1 night in Feb 2024

8/10 Good

Allison

Liked: Room comfort
Disliked: Cleanliness, staff & service
2/5 Stars
The Indian man that greeted me was not pleasant until my husband arrived and he was very different. The whole hotel is like lipstick on a pig. There was poop smeared on the wall in the tiny bathroom. There was obvious cosmetic updates, but it needs a serious renovation. We used the shuttle in the morning for our 5:30am flight. We expected to be leaving the hotel at 4:30 but we went to another hotel to pick up 8 additional guests. We arrived late to the airport and almost missed our flight. Because we arrived late, our luggage did not make it to our destination. *The shuttle drivers were very nice, we just did not expect another 20 minutes to be added to our journey. When we arrived back at the airport, I called EIGHT times before someone answered. We were told they would not come until we were outside waiting at ground transportation. We waited in 30 degrees for 35 minutes before the shuttle van arrived. PROS: It was convenient to park our car at the hotel. However, next time we will probably pay to park at the airport and not mess with a shuttle.
Stayed 1 night in Jan 2024

10/10 Excellent

Krista

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was wonderful, shout out to the little boy lending a hand, truly made my stay a great one. the room was clean and very modern feeling! our fridge wasn’t very cold and the hot/cold water was switched, but these are super minor issues

4/10 Poor

Fernando

Disliked: Cleanliness
Stayed 3 nights in Jan 2024

2/10 Terrible

Jose

Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly front desk staff, good breakfast options
Stayed 1 night in Jan 2024

10/10 Excellent

Venus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Will be back to stay in about a month. Very nice hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

William

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, would stay again
Room was nice. The only complaint I have was that it was difficult to regulate the temp. It was either freezing or 900 degrees. It was also negative temps outside so that might have had something to do with it. The pool also ended up closed, Which we were very disappointed with. It seemed to be running fine, but no one could give me an answer as to why. Room was clean, hallways and common areas clean as well. The furniture in the common areas could use a good scrub. But we’re not the type of family to stay at the tajma hall so we don’t expect absolute perfection. Would absolutely stay here again.
Stayed 3 nights in Jan 2024

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick a different place
You ever get to a place and think, man I can already tell this is gunna be bad. There are still pumpkins out front. Everyone is so lazy they walk past them and don’t throw them away from 4 months ago. We arrived to the hotel and were told the manager shut the pool down early, total bummer seeing as tho we booked it over others due to the pool. We then got to our room unpacked after 7 hours in a car, went to lay in the bed and the box spring was broke so you rolled too the middle of the bed - it was horribly uncomfortable, we debated asking for a new room but decided to suck it up. We moved the mattress to the floor and slept there. Both beds in the room were similar however one was horrible and the other wasn’t comfortable. Breakfast - well let’s just say don’t worry if you don’t make it - it was very under par. All in all - pick another hotel.
Broke box spring
Stayed 1 night in Jan 2024