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Reviews of Hotelux Marina Beach Hurghada

4.5 out of 5
Hotelux Marina Beach Hurghada
Cornish Road, Beside Touristic Port, Hurghada, Red Sea Governorate

Reviews

5.6
Rating 10 - Excellent. 4 out of 19 reviews" "
Rating 8 - Good. 2 out of 19 reviews" "
Rating 6 - Okay. 6 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 7 out of 19 reviews" "

5.4/10

Cleanliness

4.4/10

Staff & service

7.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Francine

2/10 Terrible

Lamis

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
This is a very bad experience. This hotel should be taken off from 4 stars hotel. Staff Are very rude. Dirty and smelly rooms and corridors and the shared toilets. Cockroaches are present inside the room. They are not responding to the land line. After 2 nights I could not sleep I decide to leave the hotel. I have booked somewhere else. Food is so bad no hygiene (taste is awful, no labels or names on the food, you eat without knowing what kind of food you are going to eat. On Thursday a big group has arrived as a consequence, no food has left. Soup is there without any bowels, and no utensils. Staff are not helpful they are always not happy. Water leak from the toilets ( I have seen it in 2 rooms) The room is not cleaned after the previous guests with papers and cups on the floor. Staff in the dinning room split juice in the floor without cleaning it (causes hazards I was going to fell several times) also left not cleaned with more dirt around. There are no toilets available close to the Poole or beach. Toilets are only available at the lobby. Very smelly and dirty. Only one lift (very old) is available to serve over than 300 room at the far end. Where the corridor are very dark, there are no security. I was so scared. The hotel need renovation and new management.
Stayed 3 nights in Sep 2022
Response from HoteluxMarinaBeach on 2022/9/24
Dear Lamis,Thanks a lot for taking the time to share your review.We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. Best Regards Hotel Management

6/10 Okay

Mohamed

Traveled with group
Liked: Room comfort
Great hotel facilities and staff with poor food
the hotel is great, but the food is poor and the rooms need Maintenance
Stayed 4 nights in Oct 2021
Response from Guest Relation Team on 2021/12/1
Dear Mohamed, thanks a lot for taking the time to share your review. We are glad you had a pleasant stay and our hotel service has met your expectaions. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. Best regards, Management Team

10/10 Excellent

Nayef

Stayed 3 nights in Oct 2021
Response from Guest Relation Team on 2021/12/1
Dear Nayef, thanks a lot for taking the time to share your review. We are glad you had a pleasant stay and our hotel service has met your expectations. We hope to welcome you back at Hotelux Marina Beach once again. best regards, Management Team

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on beach was amazing but the food haven't any variety ... The hotel need some of care
Stayed 3 nights in Jul 2021
Response from Guest Relation Team on 2021/12/3
Dear Guest, thanks a lot for taking the time to share your review. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

2/10 Terrible

Mohamed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Guest Relation Team on 2021/12/3
Dear Mohamed, thanks a lot for taking the time to share your review. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

6/10 Okay

Moustafa

Traveled with family
Liked: Cleanliness, property conditions & facilities
The service sometimes wasn’t good enough
Stayed 5 nights in Jun 2021
Response from Guest Relation Team on 2021/12/3
Dear Moustafa, thanks a lot for taking the time to share your review. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2020
Response from Guest Relation Team on 2021/12/3
Dear Guest, thanks a lot for taking the time to share your review. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from HoteluxMarinaBeach on 2022/12/31
Dear Thomas, thank you for sharing your review on Expedia. We are glad you had a pleasant stay and our service has met your expectations. We hope to welcome you back soon at Hotelux Marina Beach. Best regards, Hotel management.

2/10 Terrible

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Manipulation mit Alkoholische Getränke (mit Mineral Wasser vermischt ),warmes Wasser 2 mal am Tag nur für kurze Zeit vorhanden. Service 0
Stayed 11 nights in Feb 2022

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil, Bonne restauration pour du all inclusive, Peu de monde et tranquillité. Chambre correct, bon rapport qualité prix
Stayed 1 night in Oct 2021
Response from Guest Relation Team on 2021/12/1
Dear Naomi, thank you for sharing your review on Expedia. We are glad you had a pleasant stay and our service has met your expectations. We hope to welcome you back soon at Hotelux Marina Beach. Best regards, Hotel management.

6/10 Okay

kareem

Disliked: Staff & service
Stayed 2 nights in Oct 2021
Response from Guest Relation Team on 2021/12/1
Dear Kareem, thank you for sharing your review on Expedia. We are glad you had a pleasant stay and our service has met your expectations. We hope to welcome you back soon at Hotelux Marina Beach. Best regards, Hotel management.

2/10 Terrible

Ozgur

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bir daha asla
Genel olarak hizmet çok kötü.. Otel eski ve bakıma ihtiyacı var.Personel yetersiz ve profesyonel değil.Restoranda herkes TABAK için sıra bekledi ve sürekli personel ile müşteriler arasında tartışma yaşandı.Yemek kalitesi düşük.
Stayed 2 nights in Oct 2021
Response from Guest Relation Team on 2021/12/1
Dear Ozgur, thanks a lot for taking the time to share your review. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

8/10 Good

Nabil

Stayed 1 night in Aug 2021
Response from Guest Relation Team on 2021/12/3
Dear Nabil, thank you for sharing your review on Expedia. We are glad you had a pleasant stay and our service has met your expectations. We hope to welcome you back soon at Hotelux Marina Beach. Best regards, Hotel management.

6/10 Okay

Hisham Khalil

Stayed 4 nights in Jul 2021
Response from Guest Relation Team on 2021/12/3
Dear Hisham, thank you for sharing your review on Expedia. We are glad you had a pleasant stay and our service has met your expectations. We hope to welcome you back soon at Hotelux Marina Beach. Best regards, Hotel management.

6/10 Okay

Bishoy

Stayed 4 nights in Jul 2021
Response from Guest Relation Team on 2021/12/3
Dear Bishoy, thanks a lot for taking the time to share your review. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

2/10 Terrible

Taoufik

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wees lief
Personeel was niet aardig
Stayed 3 nights in Jun 2021
Response from Guest Relation Team on 2021/12/3
Dear Taoufik, thanks a lot for taking the time to share your review. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Jun 2021
Response from Guest Relation Team on 2021/12/3
Dear Guest, thanks a lot for taking the time to share your review. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s bad
Stayed 2 nights in Jun 2021
Response from Guest Relation Team on 2021/12/3
Dear Elena, thanks a lot for taking the time to share your review. We took note regarding the issue and will pass it to the responsible person to further handle. We hope to welcome you back at Hotelux Marina Beach once again. best regards Management Team