On June 28, my keycard stopped working. After reprogramming it, I got in, but the deadbolt (which had been previously taped open) somehow activated while I was inside. I became trapped. I called the front desk repeatedly—no one answered.
As a 68-year-old architect, I recognized this as a life-safety emergency. After trying everything I could, I was forced to climb out through the window onto a third-floor walkway. Later that evening, I was promised repairs and returned to find nothing had been done. I had to climb back through the window a second time to retrieve my belongings. I handed my luggage out the window and was moved to another room.
This situation was dangerous, traumatic, and completely unacceptable. I sent formal complaints to Marriott and received no impactful response or promise to remedy the situation. The property is in disrepair as evidenced by this very serious safety violation and a gross failure of management. I wonder if Marriott will repair this door before renting it again.
As a Rewards member, I’ve stayed at many Marriott properties over the years, but after this, I have serious concerns about guest safety, maintenance standards, and accountability.