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Palace Inn and Suites - Willowbrook Mall

2.5 star property
Hotel in Houston with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Palace Inn and Suites - Willowbrook Mall

Kitchen area with refrigerator, microwave, and sink.
Experience the charm of this two-story building, featuring a modern design with a traditional touch, and enjoy convenient access to reserved parking.
Water feature with a central urn and two spherical elements, surrounded by a low brick border and a palm tree.
Guests can access a convenient vending machine in the hallway, stocked with a variety of drinks.
Cozy retreat with a neatly made bed, compact sofa, and flat-screen TV.

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Kitchenette

Highlights

Separate dining area
Air conditioning
Kitchenette
Refrigerator
TV
Private bathroom
Microwave
Stovetop
  • 10.12 Ping (33 square meters)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Smoking, Refrigerator & Microwave

Highlights

Separate dining area
Separate sitting area
Air conditioning
Refrigerator
TV
Private bathroom
Microwave
Digital channels
  • 10.12 Ping (33 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking, Kitchenette

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds, Smoking, Kitchenette

Highlights

Separate dining area
Air conditioning
Kitchenette
Refrigerator
TV
Private bathroom
Microwave
Stovetop
  • 10.12 Ping (33 square meters)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Separate dining area
Separate sitting area
Air conditioning
Refrigerator
TV
Private bathroom
Microwave
Digital channels
  • 9.98 Ping (33 square meters)
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
12951 Willow Centre Drive, Houston, TX, 77069

What's nearby

  • Willowbrook Mall - 10 min walk - 0.9 km
  • Houston Methodist Willowbrook Hospital - 17 min walk - 1.4 km
  • Champions Golf Club - 4 min drive - 3.4 km
  • Sam Houston Race Park - 5 min drive - 4.9 km
  • Vintage Park - 7 min drive - 8.6 km

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • ‪In-N-Out Burger - ‬14 min walk
  • ‪Raising Cane's Chicken Fingers - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Pappadeaux Seafood Kitchen - ‬4 min walk
  • ‪McAlister's Deli - ‬9 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Hotel located in FM 1960
Palace Inn and Suites - Willowbrook Mall provides free continental breakfast and more. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Luggage storage, a 24-hour front desk, and a vending machine
Room features
All 50 rooms feature comforts such as air conditioning and separate dining areas, as well as perks like free WiFi.
Extra amenities include:
  • Refrigerators, microwaves, and irons/ironing boards
  • TVs with premium channels
  • Separate dining areas, cribs/infant beds, and daily housekeeping

Languages

English, Hindi, Spanish

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

Is Palace Inn and Suites - Willowbrook Mall pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Inn and Suites - Willowbrook Mall?

Self parking is free at this property.

What time is check-in at Palace Inn and Suites - Willowbrook Mall?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at Palace Inn and Suites - Willowbrook Mall?

Check-out is at 11 AM.

Where is Palace Inn and Suites - Willowbrook Mall located?

Located in FM 1960, this hotel is within a 10-minute walk of Stone Moves Indoor Rock Climbing and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 mi (3 km).

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Palace Inn and Suites - Willowbrook Mall Reviews

Reviews

6.0
Rating 10 - Excellent. 4 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Nice place, nice people. Would definitely stay again.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very kind and attended to everything I needed.
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

Extremely in satisfied

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, they just need a swimming pool
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for work

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Stayed 2 nights in Oct 2018

4/10 Poor

Jared

Stayed 1 night in Aug 2018

2/10 Terrible

Sam

Disliked: Staff & service, room comfort

Romantic night out, wow.

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Ronald

Disliked: Cleanliness, room comfort

Weekend in houston

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful

4/10 Poor

Vick, willowbrook Houston

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice location close to the mall

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stayed 1 night in Mar 2018

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience.

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice,perfect location and the staffs are nice

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
Stayed 2 nights in Dec 2017