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Reviews of La Quinta Inn & Suites by Wyndham Houston West at Clay Road

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston West at Clay Road
4424 Westway Park Blvd, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 213 out of 323 reviews" "
Rating 8 - Good. 88 out of 323 reviews" "
Rating 6 - Okay. 10 out of 323 reviews" "
Rating 4 - Poor. 5 out of 323 reviews" "
Rating 2 - Terrible. 7 out of 323 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kwang, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good condition for all. Bur still under remodeling. It bothers me a little.
Stayed 1 night in Apr 2024
Response from Rp on 2024/4/24
Thank you for the feed back and we apologize for the remodel. This was not planned but we are in process of changing to Spark by Hilton and therefore required to update our furniture and paint. Thankfully we should be done in next 4 week. Thank you again for staying with us while we change to improve.

8/10 Good

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up staying at the hotel lobby doing some work. A front guy kindly helped me to print out my paper here. Since I needed to kill some time before I head to a next place, I appreciated the hotel letting me work in the lobby area after I checked out.
Stayed 1 night in Apr 2024
Response from Rp on 2024/4/15
Eri,Thank you for the feedback and I am glad Marco was able to assist with then extra time needed. We look forward to your next stay when in the area.

10/10 Excellent

Kendrick

Stayed 1 night in Mar 2024
Response from Rp on 2024/4/22
Kendrick,Thank you for the 5 out of 5 review of your stay.

8/10 Good

Wynne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very rude check in person. So unusual in Texas. Everything else was satisfactory. Nothing exciting, just satisfactory. We chose the hotel because of the access to the Beltway and it was easy to find and plenty of parking. We did not try breakfast.
Stayed 2 nights in Mar 2024
Response from Rp on 2024/4/22
Wynne,Thank you for the feedback and apologize on behalf of the staff rudeness and drop in service. I will address this directly with the team members.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rp on 2024/3/26
Jennifer,Thank you for taking time to review your stay this past weekend. I am sad to hear we only received a 2 out of 5 score and welcome any feedback to help us improve. Thank you.

8/10 Good

Mayra

Traveled with family
Liked: Cleanliness, staff & service
Comfy beds and very clean!!
Stayed 1 night in Mar 2024
Response from Rp on 2024/3/20
Mayra,Thank you for the clean and comfy review of your stay at the hotel.

2/10 Terrible

Srikanth

Ok
Stayed 1 night in Mar 2024
Response from Rp on 2024/3/17
Srikanth,Thank you for checking into the hotel yesterday evening. I am sorry to hear of the 1 out of 5 review. I apologize for any errors and would love to speak with you directly to get more details at checkout so I can make sure we can correct and improve. Look forward to speaking with you.

10/10 Excellent

venkata bhanu tharun

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Rp on 2024/2/13
Thank you for reviewing your most recent stay.

8/10 Good

Renea

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rp on 2024/2/13
Renea,Thank you for the review!

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rp on 2024/2/13
Shawn,Thank you for the 8 out of 10 review of your stay. We look forward to welcoming you back soon.

10/10 Excellent

Joel

Stayed 2 nights in Jan 2024
Response from Rp on 2024/2/2
Joel,Thank you for the perfect 10 review for your most recent stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
Everyone did their job. Place was clean. Water hot. Heater worked during freezing weather. Bed comfortable. Breakfast hot and on time.
Stayed 1 night in Jan 2024
Response from Rp on 2024/2/2
Thank you for the feedback and glad the stay meet your expectations.

8/10 Good

Kristele

Stayed 1 night in Jan 2024
Response from Rp on 2024/1/21
Kristele,Thank you for staying with and and posting a review.

10/10 Excellent

Sally

Stayed 1 night in Jan 2024
Response from Rp on 2024/2/13
Sally,Thank you for the 5 star review of your stay at the hotel

10/10 Excellent

Christie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and quiet
This is a quiet, comfortable hotel. The staff were friendly and the room and common areas were very clean. The shower had great pressure and the beds/bedding were very comfortable. The breakfast was adequate, though not fantastic. Overall, great bang for the buck and I would stay here again.
Stayed 1 night in Jan 2024
Response from Rp on 2024/1/8
Christie,Thank you for staying with us recently and leaving a detailed review of your wonderful stay. Happy New Year!.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rp on 2024/1/21
Veronica,Thank you for taking time to post a review of your most recent stay with us.

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay
Stayed 1 night in Jan 2024
Response from Rp on 2024/1/8
Bernard,Thank you for taking time to post a review of your most recent stay.

10/10 Excellent

Bahador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rp on 2023/12/29
Thank you for the feedback and review for your recent stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rp on 2023/12/16
Thank you for the review for your most recent stay with us.

10/10 Excellent

WILLIAM, MAGNOLIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023
Response from Rp on 2023/12/10
William,Thank you for sharing your wonderful stay it the hotel. Happy Holidays!

10/10 Excellent

Wilfredo

Stayed 5 nights in Nov 2023
Response from Rp on 2023/12/29
Wilfredo,Thank you for the 5 out of 5 review of your recent stay.

10/10 Excellent

Maria, Waco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Bed was very comfortable.
Stayed 1 night in Nov 2023
Response from rp on 2023/11/28
Maria,Thank you for the 5 out of 5 review for your most recent stay.

10/10 Excellent

Ignacio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I traveled to Houston to pick up a large component for equipment, had to stay another night and opted to stay here again.
Stayed 1 night in Nov 2023
Response from Rp on 2023/11/20
Ignacio,We are glad you selected the hotel again for your second night stays. Safe travels back home.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rp on 2023/11/20
Misty,Thank you for the 10 out of 10 review for your stay this past weekend.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rp on 2023/11/17
Michael,Thank you for the 10 out of 10 review for your stay with us.

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rp on 2023/11/12
Valerie,Thank you for stay with us recently and posting a review.

10/10 Excellent

Wilfredo

Stayed 3 nights in Oct 2023
Response from rp on 2023/11/10
Wilfredo,Thank you for staying with us on your visit to Houston.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Staycation
Staycation with my daughter. A nice, quiet and clean room. Very relaxing
Stayed 2 nights in Oct 2023
Response from rp on 2023/10/18
Crystal,We are glad you had a wonderful staycation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from rp on 2023/10/18
Thank you for the 10 out of 10 review.

10/10 Excellent

Barbara, Holden

I have nothing to criticize. Keep up your good work! 😊
Stayed 1 night in Oct 2023
Response from rp on 2023/10/25
Barbara,Thank you for the enourgaing feedback, I will share with my team.

10/10 Excellent

Olufunmilayo

Solo traveler
Liked: Amenities
Good with prices
Stayed 2 nights in Oct 2023
Response from rp on 2023/10/18
Thank you for the great review and glad you had an affordable, clean, and quite stay.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from rp on 2023/9/25
Brittany,Thank you for your review of your stay at the La Quinta Inn and Suites - Houston West at Clay Road

10/10 Excellent

Susan, Houston

Stayed 1 night in Sep 2023
Response from rp on 2023/10/10
Susan,Thank you for sharing your 5 out of 5 review for the recent stay.

10/10 Excellent

Admir

Stayed 1 night in Sep 2023
Response from rp on 2023/10/10
Thank you for sharing your 5 out of 5 review for the recent stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
I enjoyed everything BUT the breakfast.
Stayed 2 nights in Sep 2023
Response from rp on 2023/9/7
Thank you for your feedback and I apologize the breakfast bar selections did not meet your expectations this weekend.

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2023
Response from Rp on 2023/8/16
Stephen,Thank you for the review and 10 rating for your most recent stay at the hotel.

10/10 Excellent

Kelly

Stayed 2 nights in Aug 2023
Response from rp on 2023/9/7
Kelly,Thank you for the feedback on your stay last month.

10/10 Excellent

Braulio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from rp on 2023/8/14
Braulio,Thank you for the 10 out of 10 rating for your most recent stay.

10/10 Excellent

Eugene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from rp on 2023/8/14
Euguene,Thank you for the 10 out of 10 rating for your most recent stay.

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Nice people and good breakfast.
Stayed 2 nights in Aug 2023
Response from Rp on 2023/8/8
Reena,Thank you for the 5 out of 5 review and feedback on the staff. We are great-full for you choosing our location and look forward to welcoming you back soon.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was excellent at this hotel. It was very clean and comfortable. My family stayed here last minute because our AC went out at home so we are local, and we couldn't have been more comfortable. The staff was always very friendly as well
Stayed 2 nights in Jul 2023
Response from Rp on 2023/8/6
Veronica,We are glad the hotel was able to provide air conditioning relief for your family. We try our best to provide clean and friendly services for all our guest and excited we were able to deliver. Thank you again for staying with us.

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay!
Great check-in service and the room was very clean!
Stayed 1 night in Aug 2023
Response from rp on 2023/8/6
Fabian,Thank you for the wonderful feedback. I will share your comments with the entire team.

10/10 Excellent

Sofia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from rp on 2023/8/3
Sofia,We are delighted you have had a 10 ut of 10 stay with us recently. We look forward to having you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and wonderful rooms, very spacious and
Stayed 1 night in Jul 2023
Response from rp on 2023/8/1
Hello,Thank you for sharing your wonderful experience and stay at the hotel

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean location!
This location is awesome! This was my husbands and I 4th stay here and it never disappoints! This location is extremely clean and well maintained! The staff is always incredibly friendly and helpful. We are always so pleased with our stay here. This location is always our first choice! We can’t wait to come back!!
Stayed 1 night in Jul 2023
Response from rp on 2023/8/1
April,Thank you for the exceptional and detailed feedback on your return visit. We can't wait till your next trip back!

8/10 Good

Joelma, Winchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Jul 2023
Response from Rp on 2023/7/28
Joelma,Thank you for taking time to post a review for your stay at the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from rp on 2023/7/27
Thank you for sharing your 10 out of 10 rating for the hotel.

6/10 Okay

ALEXANDER

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in, convenient access to TWO major thoroughfares, quiet property about 1/4 mi from highway so no road noise, pet friendly
Stayed 3 nights in Jul 2023
Response from Rp on 2023/7/21
Alexander,Thank you for the review and we are glad you had a quiet stay with us.

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rp on 2023/7/18
Dennis,Thank you for taking time to post a review for your most recent stay with us. We strive to provide clean and personable service to all of our guest.

10/10 Excellent

Jorge

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very clean. Employees are very friendly and helpful. We even forget a small bag with a few items and they called us before we had a chance to reach out. Would definitely stay here again!
Stayed 2 nights in Jul 2023
Response from Rp on 2023/7/17
Jorge,Thank you for sharing your great experience and interaction with the staff. We are delighted your family had a wonderful stay.