Lobby sitting area

Reviews of Houston Marriott South at Hobby Airport

3.5 out of 5
Houston Marriott South at Hobby Airport
9100 Gulf Fwy, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1000 reviews" "
Rating 8 - Good. 196 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice property & great price
Stayed 2 nights in May 2024

8/10 Good

Phuong, Lynnwwood

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!!!
Stayed 2 nights in May 2024
Response from GM on 2024/5/20
Dear Jesus, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Charles Watts, GM

10/10 Excellent

Roderick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful structure pleasant pleasant environment stop at the parking area and was checked.Appreciate the security
Stayed 1 night in May 2024
Response from GM on 2024/5/20
Dear Roderick, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Charles Watts, GM

10/10 Excellent

Robert, Bentonville

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from GM on 2024/5/13
Dear Julio, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Charles Watts, GM

8/10 Good

Vennansha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from GM on 2024/5/13
Dear Vennansha, We take great pride in providing the cleanest accommodations in the area. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Sincerely, Charles Watts, GM

4/10 Poor

Vincent

Business traveler
Arrived at 1am in the morning and though there were a few people checking in front of me, took close to 30 mins to get the key to my room. Staff member was extremely slow and unfamiliar with how to complete the check in process properly and quickly.
Response from GM on 2024/5/13
Dear Vincent, We are sincerely sorry to hear that your arrival experience left you underwhelmed and negatively impacted your overall stay. We appreciate you choosing us and hope to host you again for a WOW impression. Sincerely, Charles Watts, GM

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service
Stayed 1 night in May 2024
Response from GM on 2024/5/13
Dear Tanya, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Charles Watts, GM

10/10 Excellent

Miguel

Stayed 1 night in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2024
Response from GM on 2024/5/12
Dear Christopher, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Charles Watts, GM

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this hotel!!
Stayed 1 night in Apr 2024
Response from GM on 2024/5/11
Dear Carolyn, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Charles Watts, GM

10/10 Excellent

Senta

Stayed 4 nights in Apr 2024
Response from GM on 2024/5/11
Dear Senta, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Charles Watts, GM

10/10 Excellent

Ruben

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1st time here and happy w my choice
Stayed 1 night in May 2024
Response from GM on 2024/5/10
Dear Ruben, We are happy to hear from you and value your kind review. It is lovely to hear that you were happy with your stay. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Charles Watts, GM

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was fine. It was clean and nice. However, there was a mix up with check in. But it was resolved. The parking was poorly lit. The hotel room bathroom was great! For the price, I am happy.
Stayed 1 night in May 2024
Response from GM on 2024/5/6
Dear David, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for sharing these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Charles Watts, GM

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from GM on 2024/5/8
Dear Clint, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Charles Watts, GM

8/10 Good

Hector, Kirkland

Business traveler
Liked: Cleanliness, staff & service, amenities
It is a good hotel for business trips if you need to be by the Hoby Airport
Stayed 6 nights in Apr 2024
Response from GM on 2024/5/5
Dear Hector, We appreciate your recommendation and welcome you to settle in again anytime. Best, Charles Watts, GM

10/10 Excellent

Cindy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to the airport. Friendly staff
Stayed 1 night in May 2024
Response from GM on 2024/5/5
Dear Cindy, We extend our deepest appreciation for the kind words you have shared with us. It was our utmost pleasure to have you as our guest, and we would be honored to welcome you back in the near future. Best, Charles Watts, GM

8/10 Good

Debby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was late and there was an issue with the people in front of us so it toik a while to get our key.
Stayed 1 night in May 2024
Response from GM on 2024/5/5
Dear Debby, Thank you for your review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Charles Watts, GM

10/10 Excellent

Tinisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Response from GM on 2024/5/3
Dear Tinisha, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Charles Watts, GM

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/5/2
Dear Jessica, We are honored to have had the opportunity to host you and we genuinely hope that your stay was comfortable and enjoyable. It means a lot to us that you chose us and we look forward to welcoming you back soon. Best, Charles Watts, GM

10/10 Excellent

Rakilo

Business traveler
Perfect
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/3
Dear Rakilo, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Charles Watts, GM

10/10 Excellent

Terrell

Stayed 2 nights in Apr 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was Marriott standard
Stayed 1 night in Apr 2024
Response from GM on 2024/5/2
Dear Ricardo, At Marriott, we take immense pride in our brand name, and we always strive to exceed our guests' expectations. Your loyalty is highly appreciated, and we eagerly look forward to welcoming you back soon. Best, Charles Watts, GM

10/10 Excellent

magaly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay, definitely a steal!
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/30
Dear magaly, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Charles Watts, GM

8/10 Good

Olasumbo

Business traveler
Liked: Cleanliness, property conditions & facilities
It was close and convenient for me.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/29
Dear Olasumbo, Thank you for choosing to stay with us. We are delighted to hear that you enjoyed our excellent location. We appreciate your feedback and hope to see you again soon! Best, Charles Watts, GM

10/10 Excellent

Raul

Business traveler
Liked: Cleanliness
Everything
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/29
Dear Raul, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Charles Watts, GM

10/10 Excellent

Keyon

Good
Stayed 1 night in Apr 2024
Response from GM on 2024/4/29
Dear Keyon, Thank you for your time in sharing your kind review, and please visit us again. Best, Charles Watts, GM

10/10 Excellent

Anh

Stayed 1 night in Apr 2024

10/10 Excellent

Bamyeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/30
Dear Bamyeli, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Charles Watts, GM

10/10 Excellent

Samuel

Nice place close to the airport.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/27
Dear Samuel, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Charles Watts, GM

10/10 Excellent

Hai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area to stay.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/24
Dear Hai, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best, Charles Watts, GM

10/10 Excellent

Nancy

Stayed 5 nights in Apr 2024

10/10 Excellent

Alonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024
Response from GM on 2024/4/22
Dear Alonso, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Charles Watts, GM

10/10 Excellent

priscilla

Stayed 1 night in Apr 2024

10/10 Excellent

Jose, Beeville

Traveled with partner
Liked: Amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024
Response from GM on 2024/4/21
Dear Jose, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Charles Watts, GM

10/10 Excellent

Jonathan, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2024/4/25
Dear Jonathan, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Charles Watts, GM

8/10 Good

Brianca

Liked: Cleanliness, staff & service, property conditions & facilities
I really love my stay it was safe quite
Stayed 1 night in Apr 2024
Response from GM on 2024/4/21
Dear Bianca, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Charles Watts, GM

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable experience
Stayed 1 night in Apr 2024
Response from GM on 2024/4/20
Dear Kimberley, Thank you for taking the time to share your kind review, and please visit us again. Best, Charles Watts, GM

10/10 Excellent

Felicia

Stayed 5 nights in Mar 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best experience of hotel stay I've had, thumbs up, will patronage again and recommend to others
Stayed 1 night in Apr 2024
Response from GM on 2024/4/16
Dear Terri, We are absolutely thrilled to receive your generous feedback and to know that we provided you with the best hotel experience you've had! We appreciate you choosing us and are grateful that we will have the honor of welcoming you again. Best, Charles Watts, GM

6/10 Okay

Loretta

Stayed 2 nights in Apr 2024
Response from GM on 2024/4/10
Dear Loretta, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Charles Watts, GM

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 4 nights in Apr 2024
Response from GM on 2024/4/9
Dear Jose, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Charles Watts, GM

10/10 Excellent

Chris

Business traveler
Liked: Amenities
Amazing experience!!
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/9
Dear Chris, What an excellent rating! I am thrilled to see that you had an amazing experience, and I hope that we will be your first choice for lodging when visiting our great city. Thank you for your business, and please come again. Best, Charles Watts, GM

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice, and the front desk staff was great! The shuttle to the car rental was convenient and the driver was very nice!
Stayed 1 night in Apr 2024
Response from GM on 2024/4/8
Dear Amanda, Thank you for sharing your experience. Your review is greatly appreciated and serves as motivation for us to continue delivering the best possible accommodations and services. Your kind words indicate that our efforts across all departments are being recognized and appreciated. We are humbled by your recognition and look forward to being your preferred hotel for future stays. Best, Charles Watts, GM

10/10 Excellent

Beast

Stayed 1 night in Apr 2024
Response from GM on 2024/4/30
Dear Beast, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Charles Watts, GM

10/10 Excellent

Bryant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from GM on 2024/4/25
Dear Bryant, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Charles Watts, GM

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They checked me in early so I didn’t have to sit around and wait. Very awesome staff.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/8
Dear Brian, We appreciate your recognition of our commitment to excellent customer service. Thank you for choosing us, and we look forward to serving you again. Best, Charles Watts, GM

4/10 Poor

Ricardo

Stayed 2 nights in Mar 2024
Response from GM on 2024/4/25
Dear Ricardo, Thank you for choosing our hotel and taking the time to leave a review. We are disappointed to hear that we fell short of your expectations and apologize for any inconvenience caused. We hope to have the opportunity to make it up to you in the future. Sincerely, Charles Watts, GM

10/10 Excellent

Belquis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice rooms
Stayed 1 night in Mar 2024
Response from GM on 2024/4/2
Dear Belquis, I know that I am biased, but our housekeeping staff is the finest in the area. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Charles Watts, GM