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Reviews of Holiday Inn Express & Suites Energy Corridor West Oaks, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Energy Corridor West Oaks, an IHG Hotel
2205 Barker Oaks Dr, Houston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 535 reviews" "
Rating 8 - Good. 133 out of 535 reviews" "
Rating 6 - Okay. 56 out of 535 reviews" "
Rating 4 - Poor. 41 out of 535 reviews" "
Rating 2 - Terrible. 62 out of 535 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in May 2024

2/10 Terrible

Cesar

Business traveler
They cancelled my stay due to overbooking
Stayed 1 night in May 2024

4/10 Poor

Leslie

Traveled with family
Liked: Staff & service
Guy at the front was amazing I think his name was Andre or something, but my kids room had a roach and they had to change their room for them! And the pool needed attention, we went to a waterpark instead‼️
Stayed 3 nights in Apr 2024
Response from sh on 2024/5/6
Dear Leslie,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Akerya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and hospitable!
Stayed 2 nights in Apr 2024
Response from sh on 2024/5/6
Dear Akerya,Thank you for choosing to stay with us and taking time to provide your feed back.

8/10 Good

Clare

Stayed 1 night in Apr 2024

10/10 Excellent

Prakash

Stayed 1 night in Apr 2024

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SA on 2024/4/26
Dear Aman,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express. I hope you will give us a chance to serve you again in future.

6/10 Okay

Josselin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SA on 2024/4/26
Dear Josselin,Thank you for choosing Holiday Inn Express and staying with us.

10/10 Excellent

Nagaraju

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place for the price
Stayed 1 night in Apr 2024
Response from st on 2024/4/16
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 Excellent

Cristina

Stayed 5 nights in Apr 2024
Response from SH on 2024/5/6
Dear Cristina, Thank you for choosing Holiday Inn Express and staying with us.

10/10 Excellent

Griselda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from ST on 2024/4/5
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

6/10 Okay

rafiq

Disliked: Property conditions & facilities
overall ok not worth to pay
Stayed 1 night in Mar 2024
Response from ST on 2024/3/26
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 Excellent

Miguelina

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from ST on 2024/3/26
Dear Miguelina,Thank you for choosing Holiday Inn Express and staying with us.

10/10 Excellent

Jaquay

Stayed 1 night in Mar 2024
Response from ST on 2024/3/26
Dear Jaquay,Thank you for choosing Holiday Inn Express and staying with us.

4/10 Poor

Eboni

Disliked: Cleanliness
Restrooms were dirty. Comforters were not clean. Cleaning crew comes by in the hallway talking loud while you’re trying to get your last bit of rest.
Stayed 1 night in Mar 2024
Response from AQ on 2024/3/13
Dear guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Nyja

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav
Stayed 2 nights in Mar 2024
Response from AQ on 2024/3/8
Dear Guest,Thank you for choosing Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Willie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.
Stayed 1 night in Mar 2024
Response from SM on 2024/3/5
Dear Willie,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Bessy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect! Great front desk service as well thank you guys !
Stayed 1 night in Mar 2024
Response from AQ on 2024/3/8
Dear guest,Thank you for choosing Holiday Inn Express and staying with us.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SM on 2024/2/12
Dear Charles,Thank you for choosing Holiday Inn Express and staying with us.

8/10 Good

Ana

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from SM on 2024/2/12
Dear Ana,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Van

Traveled with family
Negative things at hotel
We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time
Stayed 5 nights in Jan 2024
Response from SM on 2024/3/5
Dear Van,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

SHILONDA

Traveled with family
Liked: Staff & service, property conditions & facilities
Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.
Stayed 1 night in Jan 2024
Response from AQ on 2024/1/21
Dear Shilonda,Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Kyle

Traveled with group
Disliked: Staff & service, amenities
Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠
Stayed 1 night in Jan 2024
Response from SM on 2024/1/15
Dear Kyle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

DeAndra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.
Stayed 1 night in Jan 2024
Response from SM on 2024/1/15
Dear DeAndra,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Brent

Stayed 1 night in Jan 2024
Response from SM on 2024/1/10
Dear Brent,Thank you for choosing Holiday Inn Express and staying with us.

8/10 Good

christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from AQ on 2024/1/8
Dear Christopher,Thank you for choosing Holiday Inn Express and staying with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

8/10 Good

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a busy area near several businesses.
Stayed 1 night in Jan 2024
Response from AQ on 2024/1/8
Dear katrina,Thank you for choosing Holiday Inn Express and staying with us.We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Asif

Business traveler
Disliked: Staff & service
The hotel experience is exceptionally poor; it's 4:20 am, and there's still considerable noise disturbance.
Stayed 1 night in Dec 2023
Response from AQ on 2024/1/8
Dear Guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

TORRANCE

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AQ on 2024/1/10
Dear guest,Thank you for staying with us.

8/10 Good

Charmayne

Stayed 1 night in Dec 2023
Response from SM on 2023/12/29
Thank you for choosing Holiday Inn Express and staying with us.

10/10 Excellent

Mohanned

Liked: Amenities
Response from SM on 2024/2/12
Dear Mohanned,Thank you for choosing to stay with us.

6/10 Okay

Barbara

Stayed 1 night in Dec 2023
Response from SM on 2023/12/29
Dear Guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had roaches in it
Stayed 1 night in Dec 2023
Response from SM on 2023/12/29
Dear guest, Thank you for choosing Holiday Inn ExpressWe hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Effie

Stayed 4 nights in Nov 2023
Response from SM on 2023/12/29
Dear Guest, Thank you for choosing Holiday Inn Express and staying with us.

4/10 Poor

Jesse

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasnt fully set up for me to check in, it was missing a few ammenities. There was someone screaming and cussing in the lobby in the morning, breakfast was terrible.
Stayed 1 night in Dec 2023
Response from SM on 2023/12/29
Thank you for choosing Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Mohammad Zahid

Liked: Amenities
Pretty average service at the front.
Stayed 1 night in Nov 2023
Response from AQ on 2023/11/24
Dear Mohammad Zahid,Thank you for choosing Holiday Inn Express and staying with us.

6/10 Okay

Tina

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.
Stayed 2 nights in Nov 2023
Response from AQ on 2023/11/24
Dear Tina,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Karren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.
Stayed 2 nights in Nov 2023
Response from AQ on 2023/11/20
Dear Karren, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Karren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel
Stayed 1 night in Nov 2023
Response from SM on 2023/11/15
Dear Karren,Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy to use and very friendly
Stayed 1 night in Nov 2023
Response from SM on 2023/11/15
Dear Jose,Thank you for choosing Holiday Inn Express and staying with us. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Asia

Stayed 1 night in Nov 2023

2/10 Terrible

Business

Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes!!!
First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.
Stayed 1 night in Nov 2023
Response from AQ on 2023/11/3
Dear guest, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Shamee

Traveled with family
Disliked: Staff & service
Not good at this time
Stayed 1 night in Nov 2023
Response from AQ on 2023/11/3
Dear guest,Sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Ahmed

Business traveler
Disliked: Staff & service
Very poor customer service
Stayed 1 night in Oct 2023
Response from AQ on 2023/10/27
Dear guest,sorry for inconvenience. we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

Thanawut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
The room is clean and the bed is very comfortable. Consider the price per value, this is an amazing hotel and I would definitely stay again. The only thing to improve is that the cabinet and the bench are old with stain on them, but that did not affect a good night sleep!
Stayed 1 night in Oct 2023
Response from SM on 2023/10/26
Dear Thanawut, Thank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kaisa

Traveled with partner
Liked: Staff & service, property conditions & facilities
The bathroom floor was wet and the bath mat was damp. We were given a new room. One of the lamps was missing a switch, there was a hole where it should have been.
Stayed 1 night in Oct 2023
Response from AQ on 2023/10/25
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express HOUSTON ENERGY CORRIDOR-W OAKS.I would like to start by apologizing to you for not meeting your expectations. we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Shabika

Liked: Cleanliness, staff & service
Friendly and helpful staffs at the front desk.
Stayed 3 nights in Oct 2023
Response from AQ on 2023/10/17
Dear Shabika,Thank you for taking the time to tell us about your experience at Holiday Inn Express Houston.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it
Stayed 1 night in Oct 2023
Response from AQ on 2023/10/16
Dear Ron,Thank you for choosing Holiday Inn Express, and staying with us.

6/10 Okay

Joan, METAIRIE

Liked: Cleanliness, staff & service, property conditions & facilities
I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality
Stayed 1 night in Oct 2023
Response from AQ on 2023/10/16
Dear guest,I would like to start by apologizing to you for not meeting your expectations. we will use your comments to coach our team in order to provide a better experience in the future

6/10 Okay

Joan, METAIRIE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.
Stayed 2 nights in Oct 2023
Response from AQ on 2023/10/9
Dear Joan,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.