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Reviews of Hilton Garden Inn North Houston Spring

3 out of 5
Hilton Garden Inn North Houston Spring
23535 Northgate Crossing Boulevard, Spring, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 365 out of 454 reviews" "
Rating 8 - Good. 75 out of 454 reviews" "
Rating 6 - Okay. 7 out of 454 reviews" "
Rating 4 - Poor. 1 out of 454 reviews" "
Rating 2 - Terrible. 6 out of 454 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gwendolyn, Silsbee

Traveled with family
Liked: Property conditions & facilities
Our second time to stay here. Love it here. Very well maintained property, lovely staff, super clean and quiet, quick access to tollway and 45, tons of dining options, and uber comfy beds. Can’t think of any negatives.
Stayed 1 night in May 2024
Response from CW on 2024/5/10
Hello Gwendolyn,Thank you for taking the time to share your wonderful experience with us. We are looking forward to seeing you in the future.Sincerly,Hilton Garden Inn North Houston Spring

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 2 nights in Apr 2024
Response from CW on 2024/5/10
Hello Susan,Thank you sharing your wonderful experience with us. We are looking too welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Apr 2024
Response from CW on 2024/5/10
Hello Manuel,Thank you sharing your wonderful experience with us. We are looking too welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

8/10 Good

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a safe location & close to everything. Only 20 min from the airport. Staff was friendly, room was very clean. The only con is that you can hear the door slamming every time someone goes into their room.
Stayed 1 night in Apr 2024
Response from CW on 2024/5/10
Hello Ingrid,Thank you sharing your experience with us. We will make sure you have a better experience next time. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Apr 2024
Response from CW on 2024/5/10
Hello Kyle,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Raven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from CW on 2024/5/10
Hello Raven,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Georgia

Liked: Property conditions & facilities
The woman was so welcoming and wonderful
Stayed 1 night in Apr 2024
Response from CW on 2024/5/10
Hello Georgia,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and they were able to accommodate all of our request
Stayed 1 night in Apr 2024
Response from CW on 2024/5/10
Hello Alexis,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness of staff & very helpful
Stayed 1 night in Apr 2024
Response from Cw on 2024/5/10
Hello Jamie,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is first rate - and very friendly!
Stayed 2 nights in Mar 2024
Response from CW on 2024/5/10
Hello Clay,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Aiesha

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, in great location to the interstate and the staff was personable and polite. They even acknowledged my dog and greeted him. The food was pretty good, so was the bar. The outside patio was a wonderful touch. Seems that most people there were there for work as was I. I’d definitely stay here again if ever in the area.
Stayed 5 nights in Mar 2024
Response from CW on 2024/5/10
Hello Aiesha,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great and I have no recommendations.
Stayed 2 nights in Mar 2024
Response from CW on 2024/5/10
Hello Clifford,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CW on 2024/5/10
Hello Victoria,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Mar 2024
Response from CW on 2024/5/10
Hello Linda,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed on the cleanliness of the hotel in general. It is located in a very beautiful and quiet area. Front desk personnel was very attentive and friendly. We really enjoyed our stay.
Response from CW on 2024/5/10
Hello Miriam,Thank you for sharing your wonderful experience with us especially highlighting our Front Desk team. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

8/10 Good

Rylie

Stayed 1 night in Mar 2024
Response from CW on 2024/5/10
Hello Rylie,Thank you for sharing your wonderful experience with us. We are looking forward to welcoming you back in the future.Sincerely,Hilton Garden Inn North Houston Spring

10/10 Excellent

Tammy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey there! I just wanted to share my recent experience with you. During my check-in, I met Kandy who was extremely helpful and friendly. She had a big smile on her face that instantly made my day. I was wearing a boot on my leg and walking with a cane, and without me even asking her to do so, Kandy made sure that my room was situated next to the elevator. Her attention to detail and observant nature made me feel valued as a customer. I truly believe that Kandy deserves some recognition for providing such outstanding and excellent service!
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

KINAAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Great location and great staff! Shelita and Zay at the front desk were just amazing! Always smiling and ever so helpful! Would definitely recommend the place to family and friends! Can’t wait to be back here!
Stayed 2 nights in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff went over and above what was required.
Stayed 1 night in Jan 2024

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

DEBRA

Liked: Cleanliness, property conditions & facilities, room comfort
The staff were all very friendly. It was a very clean and comfortable hotel. We felt safe and it had a very large area for our dog to run around.
Stayed 1 night in Jan 2024

10/10 Excellent

Jazz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathy, La Porte

Kandy checked us in and answered all our questions. She was very friendly and helpful!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Stayed 1 night in Dec 2023

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing - beds were comfortable and great breakfast.
Stayed 1 night in Nov 2023
Response from Mimi on 2023/12/1
Clay, thank you for your feedback!

10/10 Excellent

Janna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor, the floors weren't fully carpeted, loved that, shelves in the closet, and the long work space. I can't forget the lovely staff at this location; when I return this will be my hotel of choice.
Stayed 4 nights in Nov 2023
Response from Mimi on 2023/12/1
Janna, thank you for your feedback. We can't wait to welcome you back soon.

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was a good value,safe,clean & was surprised it had a bar & restaurant of a decent quality. I did not care for the rough towels & sheets. ALso.the second night I was there it was very noisy on my floor-during the middle of the night ! Location was good for access to the highways & it was mostly enjoyable
Stayed 2 nights in Nov 2023
Response from Mimi on 2023/12/1
Anita, thank you so much for your feedback this is how we make our team and hotel better. I am happy to hear that overall, your experience was enjoyable. We hope to welcome you back again in the future.

8/10 Good

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and the bed was comfortable. The food was good, but it took about 20-30 minutes for someone to take my order.
Stayed 1 night in Nov 2023
Response from Mimi on 2023/12/1
Leslie, thank you so much for your feedback this is how we make our team and hotel better. I apologize for the inconvenience of the wait time of the restaurant. If there is anything we may do to of some assistance, please let me know. However, I am happy to hear that overall, your experience was enjoyable. We hope to welcome you back again in the future.

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Mimi on 2023/12/1
Robert, thank you for your feedback.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service!
Stayed 1 night in Nov 2023
Response from Mimi on 2023/11/7
Lisa, thank you for your feedback. We hope to welcome you back in the future.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and exceptional staff!
Wonderful stay! We stopped in for one night and we are so glad we did. The staff here are so friendly and helpful, every single person we interacted with left us feeling happy and welcomed. We loved the breakfast service, the super clean room, and that our little pup was welcomed too.
Stayed 1 night in Oct 2023
Response from Mimi on 2023/11/7
Jimmy, thank you for your feedback. We hope to be able to welcome you back in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mimi on 2023/11/7
Ryan, thank you for your feedback. We hope to be able to welcome you back in the future.

10/10 Excellent

Vonetta

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were really nice the hotel overall was nice.
Stayed 2 nights in Sep 2023
Response from Mimi on 2023/9/25
Vonetta, thank you for your feedback!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, and convenient for my tournament. Great stay.
Stayed 1 night in Sep 2023
Response from Mimi on 2023/9/25
Ellen, thank you for your feedback.

10/10 Excellent

Farrell, Chandler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with great bedding.
Stayed 2 nights in Sep 2023
Response from CW on 2023/9/18
Hello Farrell,Thank you for taking a moment to share your experience. We are happy to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Hilton Garden Inn North Houston Spring

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay Beds super comfortable
Stayed 1 night in Sep 2023
Response from CW on 2023/9/18
Hello Laura,Thank you for taking a moment to share your experience. We are happy to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Hilton Garden Inn North Houston Spring

10/10 Excellent

Ilyas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to shopping, dining and entertainment. Family-friendly and clean.
Stayed 5 nights in Aug 2023
Response from CW on 2023/9/18
Hello Llyas,Thank you for taking a moment to share your experience. We are happy to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Hilton Garden Inn North Houston Spring

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from CW on 2023/9/18
Hello Thomas,Thank you for taking a moment to share your experience. We are happy to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the future. Hilton Garden Inn North Houston Spring

10/10 Excellent

Sonja

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were very polite and accommodating. The night time front desk folks were amazing. Thank you to the gentlemen in charge of the kitchen.
Stayed 2 nights in Jul 2023
Response from Mimi on 2023/8/14
Thank you so much for your feedback!

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mimi on 2023/8/14
Thank you so much for your feedback!

10/10 Excellent

KIMBERLY

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Jul 2023
Response from Mimi on 2023/8/14
Thank you so much for your feedback!

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023
Response from Mimi on 2023/8/14
Thank you so much for your feedback!

10/10 Excellent

Carmen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Property. We were in town for medical procedure.
Stayed 1 night in Jul 2023
Response from Mimi on 2023/8/14
Thank you so much for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very clean and well maintained
Stayed 1 night in Jul 2023
Response from Mimi on 2023/8/14
Thank you so much for your feedback!