Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Crystal Suites

2 out of 5
Crystal Suites
12962 South Freeway, Houston, TX

Reviews

6.2
Rating 10 - Excellent. 17 out of 86 reviews" "
Rating 8 - Good. 22 out of 86 reviews" "
Rating 6 - Okay. 16 out of 86 reviews" "
Rating 4 - Poor. 8 out of 86 reviews" "
Rating 2 - Terrible. 23 out of 86 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tanasha

Liked: Cleanliness, staff & service, property conditions & facilities
This is visit 4 or 5 and would go back again.
Stayed 2 nights in Feb 2024

8/10 Good

Christopher

Liked: Staff & service, property conditions & facilities, room comfort
Nice
Facility suited my needs, was clean but attention to bed and couch covers is needed. Gated area with staff over watch of vehicles.
Stayed 2 nights in Jan 2024

4/10 Poor

Breyana

Stayed 1 night in Jan 2024

8/10 Good

Schumbrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Ramiro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Horacio

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2023

6/10 Okay

Edwina

Traveled with family
Ok for a Quick Overnight Stop
The Crystal Suites is what I would classify as a "quick stop on a long trip" if you're on a tight budget. It won't have the amenities you'd expect from a "brand" hotel, but I did feel safe. The property and the parking lot were very well-lit. There aren't any frills. I had to go to the office to get my morning coffee, but there was a frig and micro wave in the room.
Stayed 1 night in Mar 2023

2/10 Terrible

Bever star

Stayed 1 night in Jul 2022

10/10 Excellent

Tanasha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th or 6th time staying here. It is perfect for quick stays. Always clean, convenient, and the staff is friendly.
Stayed 1 night in Jun 2022
Response from Sam on 2022/6/26
Thank you for your feedback!

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the rudest people
Stayed 1 night in May 2022

10/10 Excellent

Kameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They guy are nice and very friendly!
Stayed 2 nights in Mar 2022
Response from sam on 2022/3/15
thank you

2/10 Terrible

Eber

Stayed 1 night in Feb 2022

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room
The room was very nice and clean and very comfortable. Loved the design and layout of the bed. Was very comfortable and very nice and affordable.
Stayed 1 night in Feb 2022

6/10 Okay

Teerah

Liked: Staff & service
Stayed 1 night in Dec 2021

8/10 Good

Shantavia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Raylynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and it’s a good place if you want somewhere quiet and for a good price. Would stay again
Stayed 3 nights in Oct 2021

2/10 Terrible

Naren

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place and location is horrendous. The staff is super rude and Impatient. There’s hardly any parking available. And the rooms are very underwhelming
Stayed 1 night in Oct 2021
Response from adam on 2021/10/31
you have on money on your card you did not stay watt you tacking about

4/10 Poor

Angel

Disliked: Staff & service
Worst hotel service
First and foremost i booked this hotel because it said it was pet friendly. I arrived to the hotel to check in around 10pm. As I walked up to the window, the attendant stares at me upset. I have my ID ready and let him know i had already booked and paid a room in advance. He got an attitude about it and started yelling at me telling me i havent paid yet. He begins to tell me i havent paid before he even checks the computer for my info. After about 3 mins of arguing and trying to make him understand to check first before he makes assumptions he finally did and checked me in. I asked him about the dog policy he said they were not allowed. Even thogh the website clearly says theyre allowed here. So i had no choice i still brought them in but not til later on that night. I had also asked about late check out he said i would have to do it in the morning. So after all this he saw me thru camera sneaking in the dogs and started calling my room.By this time its already 2am. He told me it was a $20 pet fee. He could of just told me that from the beginning. So i paid my extra $20 i go back to my room. Not even 5 mins later he is knocking on my door aaking me to sign something else. I signed it. But then he was trying to charge me anothet additional $10 for my other dog. When he already knew i had two dogs. (One is a full grown the other just a puppy.) After a long night i managed to get a little rest. In the morning around 10 i called for a late check out they said it would b 30$ xtra
Stayed 1 night in Oct 2021

2/10 Terrible

Mathew

Business traveler
Disliked: Staff & service, room comfort
rude management overreaching unreasonable rules
Be warned! This motel is on some sort of power trip. For some reason they will not allow you to have anyone else in your room if they are not a registered guest. I booked the room for coworkers and had to leave and get a room at another location. The booking page does not mention this and with no refunds you will be stuck to deal with management who are not very understanding.
Stayed 1 night in Sep 2021

8/10 Good

Tanasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second trip to this motel and will use them again. It's not fancy but if you want a quiet, clean, and friendly place to stay for a quick trip, this is the place. It is just off a major highway and near the beltway but I've never hear a thing. The blackout curtains make sleeping a breeze.
Stayed 1 night in Sep 2021

6/10 Okay

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was clean and as expected for the price. The bad experience was from the man in in the office when we checked in. We got in really late and he kept saying no guests allowed, looking out the window at my car to my husband, made my husband go in and pay, and again told him no guests. They must have a problem with hotel parties or something lol but it just made me feel very uncomfortable and not welcome. But, you get what you pay for I guess. The room itself was clean and the staff in the morning were super friendly.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The manager was a jerk. Rude
Stayed 4 nights in Aug 2021

2/10 Terrible

Jeremy

Stayed 1 night in Jul 2021

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Derrick

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service I ever had in my life , the guy at the front desk was rude and unprofessional
Stayed 1 night in Mar 2021

2/10 Terrible

ALBERTO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They didnt want to host me because of internet problems. I had to re book my hotel somewhere else.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and the front desk was very nice and respectful.
Stayed 1 night in Jan 2021

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Tanasha, USVI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a like or dislike, just took over 5 minutes for the water to get hot in the shower. Every thing else was great. Clean room, quiet, and friendly.
Stayed 3 nights in Nov 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was bad they couldn’t speak English. My sheets was spotted pillows flat shower wasn’t working an the toilets had spots plus the people in office was just watching us
Stayed 2 nights in Nov 2020

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

4/10 Poor

Harriett

Business traveler
Disliked: Staff & service
Not worth the trouble!!!!
I gave this place a second stay because it was so close to truck parking. Management is unnecessarily rude. They saw me loading my vehicle on the morning of my check out, but still rang my phone to tell me it was time to go!!!!!! Who does that! Mind you, my wife and I are clean and quiet and do not cause trouble. Poor customer service !!!! Do not give your business here.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2020

2/10 Terrible

Jerry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Harriett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No visitors
Chose this location because I can park my semi at truck stop that was in walking distance. Service friendly, but given only 1 room key and was told my wife and I could have no visitors. Room was clean and cool Had problems with the TV and microwave,but someone came to fix. Okay for a trucker who just wants a good night's sleep.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property easy access good parking rooms where clean
Stayed 1 night in May 2020

6/10 Okay

Vanessa

Got my motorcycle stolen. That’s the only reason I didn’t give more stars. Overall the hotel is okay. There is a lot of traffic in and out of people all night. Management really helped out with surveillance evidence.
Stayed 2 nights in Mar 2020

10/10 Excellent

Quinshay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Amazing customer service
Stayed 1 night in Feb 2020

8/10 Good

Bria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice room if u looking to get some sleep but if u want to hang Out not a good spot they was tripping about visitors like nobody can’t stop by damn
Stayed 2 nights in Mar 2020

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Staff was very friendly and welcoming. Parking lot was very well lit.
Stayed 1 night in Mar 2020

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning warning
It was horrible. DO NOT STAY HERE!!!! I am not Boujee by far. I came to Houston for a party and just needed somewhere to lay my head. I had no idea it would be with roaches. That place is a very nasty place. The sheets were yellow and I had to run the water for 30 minutes just to get it WARM. Unbelievable customer service. Worst hotel experience I’ve ever had. I wish I could leave the picture I got of them roaches but it’s not letting me.
Stayed 1 night in Feb 2020
Response from bani on 2020/3/10
please tel truth we are coming to check you room you not let us in room and you check out 8.30 in morning you check in 2 pm after you check out we check everything we did not found any thing in room

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Oluwakemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was small and dirty and did not match what I anticipated.
Stayed 1 night in Dec 2019