大廳休息區

西休士頓克雷路凱富全套房飯店的評分

2.5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;906 則評論中有 501 則" "
8 分,不錯哦;906 則評論中有 238 則" "
6 分,一般般;906 則評論中有 78 則" "
4 分,不太好;906 則評論中有 32 則" "
2 分,很糟糕;906 則評論中有 57 則" "

8.6/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

KUAN-LI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚
GM 於 2018年9月26日回覆
Hello, Thank you so much for your star rating, we appreciate you taking the time to offer feedback and we appreciate you staying with us. If travels bring you back to Houston for RenFest, please keep us in mind as we have a spectacular location central to many highways. Regards, Phil

8/10 不錯哦

tingyuan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 5 月住了 1 晚
GM 於 2017年7月20日回覆
Thanks for staying with us!!

8/10 不錯哦

Ioana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you! The service from the front desk was prompt. The room/suite was very clean, comfortable and quiet. The elevator was still being repaired (sometimes parts come very slowly as I experienced at my work). It didn't affect us since we had only one flight of stairs to climb to our suite and we didn't have any heavy luggage. We didn't have time to use the pool but it was clean and ready to be utilized outdoors. The suite is close to a main highway and from our experience many of our destinations were 15-30min drive from there.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月22日回覆
Hello Ioana,Thank you for sharing your experience! We're glad to hear you enjoyed our prompt service and clean, comfortable suite. While we apologize for any inconvenience with the elevator, we're pleased it didn't disrupt your stay. It's great to know you found our pool clean and ready, and our location convenient for your travels. Should you have any further feedback, feel free to reach out to us directly.

10/10 有夠讚

Susan

家庭旅遊
喜歡:住宿環境和硬體
It was nice and good location.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月19日回覆
Hello Susan,We are delighted to hear you enjoyed our hotel's convenient location during your stay. If there are any other aspects of your experience you'd like to share, please don't hesitate to contact us.

6/10 一般般

Blanca

情侶出遊
喜歡:整潔度和員工素質
light bulbs in my room kept going out, couch was weird, other then that it was okay.
於 2024 年 4 月住了 3 晚
Manager 於 2024年5月17日回覆
Hello Blanca, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for further review to enhance our guest experience. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

8/10 不錯哦

Kristin C

情侶出遊
喜歡:整潔度和員工素質
Safe area, clean and the rooms were very spacious, lots of counter space. Breakfast was decent, loved the Texas shaped waffles. 😊 A great place for the cost.
於 2024 年 5 月住了 3 晚
Manager 於 2024年5月14日回覆
Hello Kristin C,Thank you for sharing your positive feedback with us! We are delighted to hear that you found our hotel to be in a safe area, with spacious rooms and a decent breakfast selection, especially our Texas shaped waffles. We aim to provide great value for our guests, and we are pleased you had an enjoyable stay with us.

2/10 很糟糕

Yesica

於 2024 年 5 月住了 1 晚
Manager 於 2024年5月17日回覆
Hello Yesica, We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to reach out to us so we can address any concerns you may have.

10/10 有夠讚

Tonysha

喜歡:整潔度和住宿環境和硬體
Great
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月10日回覆
Hello Tonysha,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Thank you for sharing your positive experience! We look forward to welcoming you back in the future!

4/10 不太好

Sixto Alejandro

不喜歡:整潔度和住宿環境和硬體
Elevator didnt work an air conditioner in looby no work
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月10日回覆
Hello Sixto Alejandro,We're sorry to hear about the inconvenience you experienced with the elevator and lobby air conditioner during your stay. Your feedback is valuable to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.

8/10 不錯哦

Jokayra

喜歡:整潔度和住宿環境和硬體
Good
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月7日回覆
Hello Jokayra,We appreciate your feedback and will share your comments with our team for future improvements. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 有夠讚

Hayleng,PalmCoast

喜歡:住宿環境和硬體
Everything is good.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月7日回覆
Hello Hayleng,We are pleased to hear that you had an overall positive experience during your stay. We value your feedback and hope to welcome you back again in the future.

10/10 有夠讚

Maikel

喜歡:整潔度和設施服務
Excelente muy limpio y tranquilo todo
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日回覆
Hello Maikel,Nos complace saber que disfrutó de la limpieza y la tranquilidad durante su estancia en nuestro hotel. Esperamos poder darle la bienvenida de nuevo en el futuro para otra experiencia satisfactoria.

10/10 有夠讚

Yaraldi,Odessa

於 2024 年 4 月住了 2 晚
Manager 於 2024年5月2日回覆
Hello Yaraldi,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 不錯哦

Rochelle

商務旅客, 團體旅遊
喜歡:整潔度、員工素質和設施服務
We were disappointed in the room as it had a terrible smell of smoke. The desk did give us a spray to spray the room.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日回覆
Hello Rochelle, We regret to hear about your experience with the room. We appreciate you bringing this to our attention, as it allows us to continually improve our services for future guests. Our team is always available to address any concerns and ensure all guests have a comfortable stay.

10/10 有夠讚

Jeditza

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfort Suites at Clay Rd is close to night life and good restaurants. The property is clean and the staff is kind.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日回覆
Hello Jeditza,We're delighted to hear that you enjoyed our convenient location near nightlife and restaurants, as well as our clean property and friendly staff. Your positive feedback is greatly appreciated.

2/10 很糟糕

melinda,St.Charles

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property is not kept up, it’s old and dirty, mold smell, water damaged. Would not stay again.
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日回覆
Hello melinda, We appreciate your feedback and are sorry to hear about your experience. Our team strives to provide a clean and comfortable environment for all our guests. If there are any concerns during your stay, please don't hesitate to reach out to the management team directly. Thank you for bringing this to our attention.

2/10 很糟糕

Luis Alfonso

不喜歡:設施服務
No me quedé ninguna noche en el hotel por mi carro descompuesto quedaron en reembolso de lo que me cobraron pero aún no ha han depositado
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月30日回覆
Hello Luis Alfonso, Lamentamos escuchar sobre los problemas con su carro y el reembolso. Le sugerimos que se comunique directamente con nuestro equipo de administración para abordar este asunto pendiente con su reembolso. ¡Gracias por su comprensión!

10/10 有夠讚

Randy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日回覆
Hello Randy,We are thrilled to know you had a wonderful experience at our hotel! We hope to welcome you back soon for another memorable stay.

8/10 不錯哦

Cynthia

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good place to stay for a good nights sleep. Convenient to the highway and I felt safe.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日回覆
Hello Cynthia,We are glad to hear that you had a restful stay with us and found our location convenient. Your safety and comfort are our top priorities. Should you need anything in the future, please do not hesitate to reach out to us.

8/10 不錯哦

Annette

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月11日回覆
Hello Annette,We are delighted to hear that you enjoyed your stay with us! Please don't hesitate to contact us directly if you have any additional feedback to share. We look forward to welcoming you back soon!

10/10 有夠讚

Sonia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Buena atención muy tranquilo
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日回覆
Hello Sonia,We are pleased to hear that you found our service to be attentive and enjoyed the peaceful ambiance of the hotel. Your feedback is valuable to us, and we hope to welcome you back in the future.

4/10 不太好

Fa'Mya

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
I had to check out early because in the middle of the night there was a big roach crawling on my pillow, I was terrified and they didn’t have anymore rooms to put me in.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月17日回覆
Hello Fa'Mya, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 不錯哦

benita a

商務旅客
I didn’t like staying on the first floor, but it’s not the hotels issue
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日回覆
Hello benita a, We appreciate you sharing your feedback with us. Each guest experience is valuable to us, and we regret any inconvenience caused by your room location. If you have any further concerns, please don't hesitate to reach out to our management team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great, the location was awesome
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月17日回覆
Hello Maria,We are thrilled to hear that you enjoyed our hotel's prime location. We strive to provide a top-notch experience for all our guests and are pleased that you found our location to be awesome. Should you have any more feedback to share, please feel free to contact our management for further assistance.

10/10 有夠讚

Geo

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Worth the cost
於 2024 年 4 月住了 6 晚
Manager 於 2024年4月11日回覆
Hello Geo,We appreciate your feedback and are glad you found value in your stay with us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Your satisfaction is our top priority.

10/10 有夠讚

Maria

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日回覆
Hello Maria,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 有夠讚

Natasha

情侶出遊
They definitely was a great hotel
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月9日回覆
Hello Natasha,We are pleased to hear that you had a positive experience during your stay with us. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or require assistance, please feel free to contact our management team directly.

10/10 有夠讚

Deina

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spacious clean rooms, breakfast was great also.
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月9日回覆
Hello Deina,We are thrilled to hear that you found our rooms spacious and clean, and enjoyed our breakfast offerings during your stay. Your positive feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 不錯哦

Gonza

喜歡:整潔度、員工素質和住宿環境和硬體
Small gym
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日回覆
Hello Gonza,We appreciate your feedback on the gym facilities and will share it with our team for further improvements. Your comments are valuable as we strive to enhance our guests' experiences at the hotel. Thank you for taking the time to share your thoughts with us.

10/10 有夠讚

Steven

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really good kids restaurant (Clay's) nearby Pool and hot tub was way too cold to swim in.
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月9日回覆
Hello Steven, We appreciate your feedback on the nearby restaurant. We apologize for any inconvenience regarding the pool and hot tub temperatures, and we will ensure this is looked into for future guests to enjoy a comfortable swim.

10/10 有夠讚

Diego

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月7日回覆
Hello Diego,Thank you for staying with us! We hope you had a wonderful experience and look forward to welcoming you back in the future.

8/10 不錯哦

Sho

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
ハウスキーピングが何故かなく、変えたはずのタオルに髪の毛の束が絡んでいた。
於 2024 年 3 月住了 3 晚
Manager 於 2024年4月9日回覆
Hello Sho,We apologize for the inconvenience you experienced during your stay. Please feel free to reach out to our management team regarding this matter for further assistance. Your feedback is important to us and we will address this internally to ensure a better experience for future guests.

2/10 很糟糕

Thirunavukkaresu

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
rooms were so cheap
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月1日回覆
Hello Thirunavukkaresu,We appreciate your feedback on our room rates. Guest satisfaction is important to us and we strive to offer competitive prices. If you have any further concerns, feel free to reach out to our management team for assistance.

10/10 有夠讚

Makayla

家庭旅遊
喜歡:整潔度、員工素質和設施服務
.
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日回覆
Hello Makayla,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with our team for their review. Should you have any further concerns, please feel free to contact our management team directly for assistance.

10/10 有夠讚

Senada

於 2024 年 3 月住了 3 晚
Manager 於 2024年4月20日回覆
Hello Senada,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 有夠讚

Zejanique

於 2024 年 3 月住了 2 晚
Manager 於 2024年4月15日回覆
Hello Zejanique,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future.

8/10 不錯哦

Homero

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay at this facility.
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月24日回覆
Hello Homero,We appreciate your feedback and are delighted to hear you enjoyed your stay with us. We strive to provide a positive experience for all our guests. Feel free to reach out to management directly with any further comments or suggestions you may have.

8/10 不錯哦

Robert

喜歡:整潔度和住宿環境和硬體
Nice and quite
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月22日回覆
Hello Robert,We are pleased to hear you found our hotel nice and quiet. Your feedback is valuable to us. Thank you for choosing to stay with us.

6/10 一般般

Jakayla

於 2024 年 3 月住了 3 晚
Manager 於 2024年3月20日回覆
Hello Jakayla,We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback you may have shared. We look forward to hearing from you.

10/10 有夠讚

Nathan

情侶出遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Out of lot hotel's i use this one by far was exceptional the front counter fella super helpful went above n beyond with assisting in fixed my mistake on reservation, hotel very well kept zero complaints when i retn to Houston this is hotel of choice for me, need good place sleep i highly recommend here!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日回覆
Hello Nathan,We are delighted to hear that you had an exceptional experience with us and that our staff went above and beyond to assist you with your reservation. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Houston for another great stay!

10/10 有夠讚

Latonya

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日回覆
Hello Latonya,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!

10/10 有夠讚

Sandra

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a great time
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月17日回覆
Hello Sandra,Thank you for sharing your positive experience with us! We are delighted to hear that you had a great time during your stay with us. Your feedback is truly appreciated as we strive to provide exceptional service to all our guests. We hope to welcome you back in the future for another enjoyable stay!

10/10 有夠讚

Dorlicia

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Service and stay was amazing, but the breakfast could’ve been better, but overall wonderful stay, clean room and bathroom. No noises, super quiet and convenient to where we were going! No complaints!
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月14日回覆
Hello Dorlicia,We are delighted to hear that you enjoyed your stay with us and found the service and accommodations to your liking. Thank you for your feedback on the breakfast, we will take this into consideration for future improvements. We are pleased that you found the hotel quiet and conveniently located.

4/10 不太好

Staci

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Fire alarm went off 2 out of 3 nights, facility was old and food for breakfast bar was terrible. Staff was nice and helpful.
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月13日回覆
Hello Staci, We're sorry to hear about your experience. Your feedback is valuable to us and will be shared with the team for improvement. If you have further concerns, please reach out to our management for assistance.

10/10 有夠讚

Joseph

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice place. Was able to check in early as i arrived early mornings.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日回覆
Hello Joseph,We are pleased to hear you enjoyed your early check-in experience with us. Our team always strives to accommodate our guests whenever possible. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.

10/10 有夠讚

Stephanie

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean and great Staff!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello Stephanie,We appreciate your positive feedback on our cleanliness and staff service! If there is anything else we can assist you with, please don't hesitate to contact us directly.

8/10 不錯哦

Shamar

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
I had a few issues and the staff was great about correcting them. I left something behind and was saddened that someone would keep my property. The rest of the visit and staff were great.
於 2024 年 2 月住了 4 晚
Manager 於 2024年3月9日回覆
Hello Shamar,We appreciate your positive feedback about our staff and are glad they were able to resolve any issues you experienced during your stay. Please contact our management directly regarding any lost items to assist you further with this matter. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 有夠讚

Dewey

喜歡:整潔度、員工素質和住宿環境和硬體
Not much in the area
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello Dewey,We regret to hear that the location didn't meet your expectations. We strive to offer a comfortable stay despite the surroundings. Thank you for sharing your feedback with us.

10/10 有夠讚

Denee'

喜歡:整潔度、員工素質和住宿環境和硬體
Nice quiet affordable stay
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月9日回覆
Hello Denee',We are thrilled to hear that you enjoyed a peaceful and cost-effective visit with us. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future.

10/10 有夠讚

Adriane

家庭旅遊
喜歡:整潔度、員工素質和設施服務
We didn't arrive until 4am. I didn't know i needed to call if i was late. I thought the booking agency took care of that. Needless to say, they canceled my reservation but the gentleman at the desk allowed us to go to the room with the promise to return at 7 to speak with the manager. I don't remember his name but i really appreciate it. Thank you to him and the manager.
於 2024 年 2 月住了 3 晚
Manager 於 2024年3月6日回覆
Hello Adriane,We appreciate your feedback and are glad to hear that our staff assisted you with your late check-in. Our team is dedicated to ensuring a smooth guest experience. Should you have any further inquiries or require assistance, please do not hesitate to reach out to our management team directly. Thank you for acknowledging our staff's efforts during your stay.