Although I booked and arrived to the hotel in order to check in, I was advised that the kitchen was inoperable due to an ongoing sink issue, thus, the advertised free breakfast offered by the company, won’t be provided. I don’t know about you when it comes to amenities, but if you book based on amenities, then learn something is unavailable, would you still pay to stay? Well, I didn’t because I had a family of 4 traveling and I really was not in a position to go & put out $60 plus dollars for breakfast for 2 days. And wouldn’t you know it, the hotel will not refund my payment. I feel that once they were unable to provide a service, then contact the incoming guest to give them a choice to proceed or not. Guess I’ll be going thru the CC chargeback process.