「The first night I stayed was in room number 126. The bed was soft and comfortable. The pillows were comfortable. When I came back five days later, I was put in room 128 and the bed was as hard as the floor I woke up at 3:50 AM unable to go back to sleep because of pain in my bones and joints. I left at 7 AM.」
「The young lady at the desk was excellent! I wish I had gotten her name. She was so friendly and helpful! The room was very clean.
Parking was good too!」
「still breakfast, even no packed oatmeal or pastries?! BUT same price!!! Even no decaf coffee after checking with front desk; as customer, trying our best to understand, but seems Covid became such an convenience to hotels and lots of inconvenience to us!
I request a partial refund for expensive these two rooms which will be very reasonable 」