This was our 2nd stay here and we will keep coming back.
Paul
於 2022 年 6 月住了 1 晚
10/10 有夠讚
Yannick,London
親子旅遊
2022 年 6 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stellar spa facilities; Service was slow when busy, possibly understaffed for holiday weekend; Family room was very spacious and excellent for family of 4 with small children.
Yannick
於 2022 年 6 月住了 3 晚
10/10 有夠讚
Cathleen
2022 年 6 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Our 2nd home
Fabulous as always
Cathleen
於 2022 年 6 月住了 1 晚
10/10 有夠讚
Louise
2022 年 4 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Louise
於 2022 年 4 月住了 1 晚
10/10 有夠讚
Paulette
2022 年 3 月 8 日
Paulette
於 2022 年 2 月住了 2 晚
6/10 一般般
Andrew and Pouneh,Bristol
情侶出遊
2022 年 3 月 2 日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
I booked this for my husband’s 50th birthday. I received an email stating check in time of 4 pm??? When I called the hotel, they were extremely unhelpful and said that’s the check in time if you book on Expedia as it’s a lot cheaper (£400 is cheap?). And was unbudging. The hotel is nothing special. Very impersonal. No turn down service. No fridge in the room. 3 power cuts in one night. Overall, nothing special and truly astounded by the apathetic service and dismissive attitude. Breakfast below average. Honestly don’t bother. So many more wonderful places to stay.
Andrew and Pouneh
於 2022 年 2 月住了 1 晚
10/10 有夠讚
Daniel
2022 年 2 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A simply exceptional stay
South Lodge exceeded all our expectations. This is truly a 5 Star hotel and the experience is the best we have ever had in a UK property. The staff were uniformly fantastic - helpful and extremely attentive. The room was clean, large and bright with great details and extremely comfortable. The food in Botanica was delicious and the bar food and cocktails were also great, the vibe very relaxed. The highlight of the property is the Spa with its amazing infinity pool, 3 different sauna and steam room options, an outside cold water pond pool for the brave, and a simply wonderful hydro pool where you can relax in hot bubbling water and look up at the stars on a crisp night. We will be back for sure - cannot recommend enough.
Daniel
於 2022 年 2 月住了 1 晚
10/10 有夠讚
Paul
2022 年 2 月 12 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Paul
於 2022 年 2 月住了 1 晚
6/10 一般般
andrew
2022 年 1 月 24 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Average at best.
Having stayed at the hotel around 10 years, returned to experience the new spa. Promised an upgrade in advance of booking if there was availability but on arrival was told not possible despite the hotel not being very busy. The spa was decent for most part yet but disappointing that there was no whirlpool / jacuzzi indoors. The eating area has a lovely menu though you will need your sunglasses as the lighting is so bright it's quite unrelaxing in there. Treatments were good but were shorter than advertised yet charged at full rate. Our bedroom along with most of the main hotel could do with a revamp. Our bedroom smelt very musty and badly needed redecorating/refurnishing.
andrew
於 2022 年 1 月住了 2 晚
10/10 有夠讚
Katie
2022 年 1 月 8 日
Katie
於 2022 年 1 月住了 1 晚
10/10 有夠讚
Kantilal
2022 年 1 月 7 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kantilal
於 2022 年 1 月住了 2 晚
10/10 有夠讚
Emily
情侶出遊
2021 年 11 月 21 日
Beautiful hotel and incredible room. Excellent facilities for us with the spa and different restaurants to choose from with fantastic food. Great facilities for dogs too - ours had an awesome time! Extremely kind and helpful staff.
Emily
於 2021 年 11 月住了 1 晚
8/10 不錯哦
Jan
2021 年 9 月 11 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Jan
於 2021 年 9 月住了 1 晚
10/10 有夠讚
CATHLEEN
2021 年 8 月 21 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CATHLEEN
於 2021 年 8 月住了 1 晚
10/10 有夠讚
irving
2021 年 8 月 19 日
irving
於 2021 年 8 月住了 1 晚
10/10 有夠讚
Aleisha
家庭旅遊
2021 年 7 月 27 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely the most amazing place I have ever stayed. Guest service is top notch. 👌
The place itself is too beautiful for words.
Only grump we had is in the old house part of the junior suite there was no air conditioning and it was insane hot!
Nothing a dive in the pool couldn't fix!
Aleisha
於 2021 年 7 月住了 1 晚
2/10 很糟糕
真實旅客
家庭旅遊
2021 年 6 月 3 日
喜歡:整潔度
Very disappointed overall. First room for a family of 4 was way too small and the second room was near an exit so all day and night there was banging, people walking and talking. Then our belongings got stuck in the safe and we missed our dinner reservation as it took hours to open the safe. There was limited times for kids to use the pool even though i called and they said the pool can be used anytime without booking. The whole experience was unpleasant. We left at 9am as the kids were kept awake all night with the noise. There was no apology or understanding from the hotel. The cost of one nights stay was a waste. Please could you look into reimbursement?
真實旅客
於 2021 年 6 月住了 1 晚
10/10 有夠讚
Michelle
2020 年 12 月 22 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Michelle
於 2020 年 12 月住了 1 晚
8/10 不錯哦
Susanne
2020 年 12 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely break
Had a super time . Friendly and excellent service . Beautiful grounds , fires lit .
Susanne
於 2020 年 12 月住了 1 晚
10/10 有夠讚
amanda
2020 年 10 月 8 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
amanda
於 2020 年 10 月住了 1 晚
10/10 有夠讚
Maurice
2020 年 9 月 22 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Birthday treat
We had a lovely stay although it was only one night we wished we could have stayed longer. This was our second visit, we first visited 4 years ago. We enjoyed the food and wine and the atmosphere and ambiance was good. Our room was very nice although there were a lot of stains on the carpet near the table with the tea and coffee. As we only stayed one night I feel that it would be nice to have an earlier check in. But overall we enjoyed our stay.
Maurice
於 2020 年 9 月住了 1 晚
4/10 不太好
Sunny,Barking
情侶出遊, 家庭旅遊
2020 年 8 月 24 日
喜歡:整潔度和住宿環境和硬體
The stay was during our 1st anniversary week but due to eat out to help out, no provisions were made for us to book afternoon tea or the spa which we came in for- it wasn't mentioned to book up front.
In the end, we simply stayed in a 5 star resort, which although beautiful didn't really give me or my wife any satisfaction.