Hornstein Vacations from NT$35,195

Elevator Lift was not working which made it inconvenient for us to walk up and down 3 floors

The only issue I had is that I booked a room facing the courtyard and got street-view instead...the staff said that even if it is written on the website it isn't sure until you check in. Lucky - the room is very sound proff and I was able to sleep very good despite the outdoor traffic... Other than that the hotel is amazing, great location and looks great.

The hotel and rooms were very clean. The bedding was crisp and the bed comfortable. Air conditioning worked well considering Vienna had a heat wave of 34/35 C. Garage was very clean and convenient to the elevator to the hotel. Would stay here again.

I booked this hotel for four nights during our stay in Vienna because it offered everything we were looking for: spacious family accommodation, a gym, sauna and an excellent location. As we were driving, we first had to check in and then move the car to a nearby parking area, which was only a short distance away and cost around €25 per night. However, my first impression of the service was disappointing. I had to unload all our luggage, load it onto a trolley and then park the car. By the time I returned, my wife had checked us in, but nobody at reception offered to help with the luggage. I appreciate the hotel may not have a porter, but I would have expected someone to at least offer assistance. Small gestures like this can make a big difference to a guest’s first impression. Thankfully, everything else was generally very good. The accommodation was spacious and worked well for our family. My wife and I used the downstairs bedroom, while the children stayed upstairs on the sofa bed. There was also a separate toilet and a useful workspace upstairs. The room and facilities were perfectly adequate, and I liked the hotel’s efforts to reduce waste. The gym was very small with limited equipment, so I wouldn’t describe it as a full gym, but it was sufficient for a basic workout. I didn’t use the sauna, so can’t comment on that. Overall, a good stay. My main feedback is that reception staff should show more initiative in helping arriving guests.

Very not soundproof - could hear everything in the hall