2/10 很糟糕
Martin T
情侶出遊
2025 年 4 月 18 日
不喜歡：整潔度、設施服務和住宿環境和硬體
I have hesitated before writing this review so as to cool down. The room was terrible! The room was old tired and dirty. Now .. let me clarify something, we were placed by Expedia in a room which was let as an apartment to a 3rd party company, the actual hotel rooms may be ok, I don’t really know. This was explained to us when we arrived. Due to this arrangement we were not welcome at the hotel’s meet and greet reception. Any issues had to be taken up with the 3rd party and the room was not serviced at all. It was not cleaned, I wiped tissue paper on the bathroom floor and it came away black. The bathroom was decrepit, terrible. The communications with Tropical (the agent) were terrible, firstly we arrived a day late due to flight cancellation, we messaged and got no reply. Secondly we complained about the room and asked for it to be cleaned (also some power outlets didn’t work) they eventually replied saying they were trying to source a cleaner! .. it never happened. Frankly we should have left but we didn’t want to lose our money and other hotels at short notice were silly prices. Frankly it’s really beneath Expedia to sell such a room, their reputation have taken a huge dip with me. I expect a refund and will be pursuing this. My advice would be don’t book this hotel via Tropical, as I said earlier actually hotel bookings may be better but come to think of it the corridor carpets didn’t look like they had been cleaned or even vacuumed in decades. Be warned.
Martin T
於 2025 年 3 月住了 5 晚