After reading the reviews, I am surprised to have had a completely different experience. The first thing I saw was that all of our towels had some sort of stains on them, as did the top cover of one of the beds. The fan of the A/C-heat unit was beyond annoying, so we just turned it off (middle of the winter). The walls and floors are super thin. I could hear the man above us snoring as well as using the bathroom. The sheets are rough and smelled of bleach. We were given 2 tiny shampoos (no conditioner) and one looked like it had already been used.