外觀
查看供應情況

霍蘭 - 大急流伍德斯普林套房飯店的評分

2.5 out of 5
霍蘭 - 大急流伍德斯普林套房飯店
2630 Van Ommen Drive, Holland, MI

評論

5.6
10 分，有夠讚；278 則評論中有 34 則" "
8 分，不錯哦；278 則評論中有 56 則" "
6 分，一般般；278 則評論中有 57 則" "
4 分，不太好；278 則評論中有 57 則" "
2 分，很糟糕；278 則評論中有 74 則" "

6.2/10

整潔度

6.4/10

員工素質

5.2/10

設施服務

5.8/10

住宿環境和硬體

5.8/10

環保程度

評論

10/10 有夠讚

Tiller

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good service and a fairly clean room. Would definitely stay again, great value for the price.
於 2024 年 5 月住了 2 晚
Lynn 於 2024年5月17日回覆
Thank you for staying with us! We appreciate you letting us know!

2/10 很糟糕

Mary ann

於 2024 年 4 月住了 1 晚
Lynn 於 2024年5月20日回覆
We apologize we did not meet your needs.

2/10 很糟糕

Savang

家庭旅遊, 親子旅遊
Its smell and the furniture are rusty and old. There were old sock on the smoke detectors. Overall it was not a good experience for my 3 year old autism child.
於 2024 年 4 月住了 2 晚
Lynn 於 2024年4月22日回覆
We hear you and apologize for your experience.Thank you for letting us know. We will learn from your review.

2/10 很糟糕

Daniel

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Checked in to the hotel the outside looked great. Got to my room it was dirty it had stains on the floor and wall and had a smell. Turned the TV on didn’t work. Went downstairs to let them know said they had no maintenance on site at the time and will be fixed. Stayed 7 days and ended up buying a TV they never fixed it. Second day the toilet started leaking. They fixed it but wanted a different room but was fully booked. The only reason for staying was I was in the area for 7 days and the price was manageable. The maintenance man stands outside smokes and sells weed all day while living at the hotel. You get no help from staff. This place is a joke.
於 2024 年 2 月住了 7 晚
Lynn 於 2024年2月28日回覆
We do apologize for your experience. We were sold out and not able to move you and unfortunately our TV's are on back order. We are glad the staff was able to fix your toilet. Our rooms are being updated with new flooring and we hope you give us another try in the future.

10/10 有夠讚

Melissa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They went above and beyond
Lynn 於 2024年2月20日回覆
Thank you for staying with us! We appreciate you!

2/10 很糟糕

Mirza

於 2024 年 2 月住了 4 晚
Lynn 於 2024年3月28日回覆
We apologize we did not meet your expectations.

10/10 有夠讚

Roy

喜歡：整潔度、員工素質和住宿環境和硬體
Nice place to stay quiet always clean
於 2024 年 2 月住了 2 晚
Lynn 於 2024年2月7日回覆
Thank you for letting us know about your stay! We appreciate you!

2/10 很糟糕

Joshua

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible
Terrible. Elevator out of order. Non smoking room smelled like smoke. We couldn’t deal with it and had to leave. Then the GM said he wouldn’t refund the room despite our complaints.
於 2024 年 2 月住了 1 晚
Lynn 於 2024年2月6日回覆
We do apologize we did not meet your expectations.

10/10 有夠讚

Roy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was really good asking for help and they were there right on the spot stayed there twice and I'll do it again the kitchens are really clean
於 2024 年 1 月住了 2 晚
Lynn 於 2024年1月30日回覆
We appreciate you! Thank you for letting us know about your stay!

6/10 一般般

Melissa

團體旅遊
喜歡：設施服務
I stayed here for two weeks and they never dixed the tub other than that it was fine
於 2024 年 1 月住了 1 晚
Lynn 於 2024年1月22日回覆
Thank you for letting us know about your stay. We appreciate you.

4/10 不太好

Melissa

不喜歡：整潔度和住宿環境和硬體
Couldn't relax in the tub. People in the room above me was being loud and i Couldn't hardly sleep for work.
於 2024 年 1 月住了 1 晚
Lynn 於 2024年1月21日回覆
We do apologize we did not meet your needs. Thank you for giving us a try.

8/10 不錯哦

Melissa

團體旅遊
喜歡：員工素質
Be cleaner
於 2024 年 1 月住了 1 晚
Lynn 於 2024年1月15日回覆
Thank you for staying with us. We appreciate you!

8/10 不錯哦

Melissa

團體旅遊
It needs to be cleaned better
於 2024 年 1 月住了 7 晚
Lynn 於 2024年1月15日回覆
Thank you for letting us know and thank you for staying with us.

10/10 有夠讚

Laura

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 9 晚
Lynn 於 2023年12月27日回覆
Thank you for letting us know you enjoyed your stay with us! We appreciate you and hope to see you again!

2/10 很糟糕

Edward

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
No staff was at the hotel when we arrived and we had no room
於 2023 年 10 月住了 1 晚
Lynn 於 2023年10月21日回覆
We have 24 hour staff available by phone in the lobby. We will look into why you did not get assistance.

2/10 很糟糕

Russell，Bonita Springs

不喜歡：整潔度和住宿環境和硬體
No one at the front desk if you check in after 3:00, despite no smoking smelled like smoke, pets and weed.
於 2023 年 10 月住了 1 晚
Lynn 於 2023年10月21日回覆
We do apologize however we have a 24 hour staff available. Staff may have been assisting other guests. Thank you for letting us know about your concerns.

2/10 很糟糕

Rana

商務旅客, 家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
My complaint is about the hotel only. It’s old and gross. Thankfully we only had to sleep and leave. Not a place I’d choose a second time.
於 2023 年 9 月住了 1 晚
Lynn 於 2023年9月23日回覆
We do apologize we did not meet your needs.

2/10 很糟糕

Emily

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was dirty, sheets has black spots on it (bedbugs?). I did not stay and ended up finding a different hotel.
於 2023 年 9 月住了 1 晚
GM 於 2023年9月15日回覆
thank you for feedback. GM

4/10 不太好

Allissa，FORT WAYNE

不喜歡：員工素質、設施服務和住宿環境和硬體
Unfriendly with many repairs needed.
於 2023 年 9 月住了 1 晚
GM 於 2023年9月15日回覆
thank you for taking the time to put a review from your stay GM

10/10 有夠讚

Jack

於 2023 年 9 月住了 2 晚
Lynn 於 2023年9月23日回覆
Thank you for letting us know you enjoyed your stay!

2/10 很糟糕

Linda，Boca Raton

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Horribly dirty. No free internet. Very snotty man at front desk. Ugh.
於 2023 年 8 月住了 4 晚
Lynn 於 2023年8月28日回覆
Our apologies you did not realize there is a "tiered" internet. There is a "free basic" that is available as well as a faster speed for a fee. When signing in to the internet; the guest has to select the internet speed. We apologize for your experience.

6/10 一般般

Loretta

情侶出遊, 寵物同遊
喜歡：整潔度和員工素質
We liked the pet policy and kitchen but wished they had some kitchen items like coffee pot , toaster, and a few cooking eating itinsels
於 2023 年 8 月住了 4 晚
Lynn 於 2023年8月22日回覆
Good morning, thank you for letting us know about your stay. We do have items available at the front desk. Thank you for staying with us.

4/10 不太好

Meredith

不喜歡：整潔度、員工素質和住宿環境和硬體
This was the dirtiest hotel I have ever stayed in. Noise from the highway was pretty significant. It also seems to be geared more towards people looking for medium/long term housing as opposed to short stays like a typical hotel.
於 2023 年 8 月住了 7 晚
Lynn 於 2023年8月10日回覆
Thank you for letting us know your thoughts concerning your recent stay. We are an extended stay hotel and we do have long term guests.

10/10 有夠讚

Jimmie

喜歡：整潔度、員工素質和住宿環境和硬體
Looked forward to coming back to the room. Close to everything we did.
於 2023 年 7 月住了 7 晚
Lynn 於 2023年8月7日回覆
Thank you for staying with us and letting us know you enjoyed your stay!

6/10 一般般

mathew

喜歡：整潔度、員工素質和住宿環境和硬體
my only complaints were that the walls are very thin, and that the toilet was pretty loud
於 2023 年 7 月住了 2 晚
Lynn 於 2023年8月2日回覆
Thank you for staying with us. We appreciate you.

4/10 不太好

Richard

喜歡：員工素質
不喜歡：客房舒適度
於 2023 年 7 月住了 2 晚
Lynn 於 2023年8月1日回覆
we apologize we did not meet your expectations.

2/10 很糟糕

Paul

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The room was not clean or properly set up for our arrival. The floors were disgusting and there was no soap, and not enough towels. The refrigerator was turned off (not a huge deal). there were no batteries in the tv remote. Altogether, not the best experience.
於 2023 年 7 月住了 2 晚
Lynn 於 2023年7月31日回覆
Thank you for letting us know where we need to improve.

6/10 一般般

真實旅客

喜歡：員工素質
於 2023 年 7 月住了 1 晚
Lynn 於 2023年7月28日回覆
Thank you for staying with us.

8/10 不錯哦

Scott

喜歡：整潔度
於 2023 年 7 月住了 1 晚
Lynn 於 2023年7月31日回覆
Thank you for staying with us.

2/10 很糟糕

Georgya

不喜歡：整潔度和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Lynn 於 2023年7月27日回覆
We apologize we did not meet your needs.

8/10 不錯哦

Antonio

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
El internet es pésimo, no hay manera de mantener una conexión estable
於 2023 年 7 月住了 1 晚
Lynn 於 2023年7月25日回覆
We thank you for staying with us and do apologize for your experience with the internet.

2/10 很糟糕

andre

商務旅客
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Lynn 於 2023年7月21日回覆
We apologize we did not meet your needs.

4/10 不太好

Krista

家庭旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
Lynn 於 2023年7月21日回覆
We apologize we did not your expectations.

6/10 一般般

真實旅客

不喜歡：員工素質
Checked in and was good, dropped bags in room and left for the day. Came back at night to find no hair dryer in room and no toilet paper was in room either, good thing I had rolls in car. It was after 10pm and front desk was closed and said to call. Could here them on other side of wall but was told they don’t give out hair dryers after hours and told I was wrong about no toilet paper. Shower was awful too.
於 2023 年 7 月住了 2 晚
Lynn 於 2023年7月17日回覆
We do apologize for your recent experience. Thank you for letting us know where we need to improve.

4/10 不太好

Gregory

情侶出遊, 商務旅客
不喜歡：員工素質和住宿環境和硬體
The desk clerk was MIA for 30 min. Tried the call the front desk thing with no success. Called the national number and was getting close to having them call someone in charge when he showed up. His eyes were 21st century Michigan glassy (if you get my drift) The shower head had obviously been broken for some time. It was being held up with a cable tie. The tub drain was clogged. We won’t give this brand another try.
於 2023 年 7 月住了 1 晚
Lynn 於 2023年7月16日回覆
We do apologize for your experience. Thank you for letting us know and we hope you give us another try in the future.

10/10 有夠讚

brenda

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The best hotel i have ever stayed in i love it
My sister and i stayed the weekend here and we both highly recommend this hotel it was roomy clean everything worked as it should the price was great i will be coming back again
於 2023 年 7 月住了 2 晚
Lynn 於 2023年7月9日回覆
Thank you for letting us know you enjoyed your stay! We appreciate you!

6/10 一般般

Gerald

商務旅客
喜歡：整潔度
不喜歡：客房舒適度
Not the place to extrnded stay.
The beds were like sleeping on a pull out couch. They were metal framed with no box spring there was nothing to cook with, no utensils, no pots, no pans, and this was the kitchennet. And what they said was they had no way to disaffect it. So they didn't have nothing for you to use. But it really makes no sense, considering it's just like being at home, but obviously not.
於 2023 年 7 月住了 2 晚
Lynn 於 2023年7月9日回覆
Thank you for letting us know your thoughts. We do not have dish washers in our rooms to adequately sterilize items. We do offer them for purchase or you are welcome to bring your own.

4/10 不太好

真實旅客

家庭旅遊
不喜歡：整潔度和員工素質
Very disappointing
Arrived at 3:25 to check in, no one around. Called phone number provided multiple times, no answers. Left after 35 min. came back 30 min. later and finally had people at the front desk. Not overly happy when we said we had already waited over 30 min to check in. 1st room we got had greasy stove, dirt on the floor, something smeared on the wall and part of the blinds broken off. Second room was better. Very generic, no dishes/pans provided for kitchen. TV buttons didn't have batteries, night desk clerk was very polite when changing them and apologized for rude people on earlier shift.
於 2023 年 6 月住了 2 晚
Lynn 於 2023年7月6日回覆
We do apologize for what happened. We are an extended stay hotel without dishwashers therefore dishware and cookware isn't provided. It can be purchased at the front desk. We will address the staff with your concerns. We are happy to hear Justin was pleasant. Thank you for letting us know.

8/10 不錯哦

Jerry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 2 晚
Lynn 於 2023年7月4日回覆
Thank you for staying with us. We appreciate you.

8/10 不錯哦

Richard

情侶出遊, 寵物同遊
喜歡：整潔度和員工素質
Full kitchen but no dishes, pots, silverware, or coffeemaker. Staff was welcoming and attentive.
於 2023 年 6 月住了 2 晚
GM 於 2023年7月1日回覆
We do have them for sell at the front desk thank you for your positive feedback

4/10 不太好

Jeremy

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 2 晚
Lynn 於 2023年6月28日回覆
We apologize we did not meet your needs.

2/10 很糟糕

Kristian

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Not what the pictures show. It was very dirty, beds are horrible, and we took a loss on money to find another hotel.
於 2023 年 6 月住了 2 晚
Lynn 於 2023年6月26日回覆
We do apologize we did not meet your expectations.

2/10 很糟糕

Yee Man

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Unsafe room
the doorlock was not working, people from outside can open the door from your room. It will not lock at all when you leave the room. Unsafe and the staff did not reponse.
於 2023 年 6 月住了 1 晚
GM 於 2023年6月19日回覆
we are sorry we did not meet expectations GM

8/10 不錯哦

Yujin

家庭旅遊
喜歡：員工素質
The parking lot looked dangerous late at night. The mattress was too small and uncomfortable. but The staff was so kind.
於 2023 年 6 月住了 1 晚
Lynn 於 2023年6月13日回覆
thank you for staying with us!

2/10 很糟糕

Thomas

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
At checkin the clerk seemed to have a date in the back - came out with her shirt open and a breast half out after a long delay. Kitchen area coated with grease and sticky. No chairs…cheapest pull out style bed.
於 2023 年 5 月住了 2 晚
Lynn 於 2023年5月31日回覆
We do apologize and thank you for letting us know so we can address your concerns.

4/10 不太好

Kristen

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Unfriendly staff. Beds were basically cots. Stove top very dirty and smelly. Bathroom doorknob falling off. Very small tv.
於 2023 年 5 月住了 1 晚
Lynn 於 2023年5月29日回覆
We apologize we did not meet your expectations.

4/10 不太好

Marco

不喜歡：整潔度
於 2023 年 5 月住了 4 晚
GM 於 2023年5月18日回覆
thank you for your feedback

6/10 一般般

Julianna，Plano

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Great location and price. Rooms had nice kitchen but it and the bathroom were not clean/well functioning. The kitchen fridge was dirty/unclean and the batgroom shower didnt turn off all the way, which resulted in rust/dirty looking tub. Also, there was damage around the air/heat unit from mositure.
於 2023 年 5 月住了 4 晚
Lynn 於 2023年5月16日回覆
Thank you for letting us know.Thank you for staying with us

8/10 不錯哦

Basim

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Kitchen with big fridge
於 2023 年 5 月住了 2 晚
Lynn 於 2023年5月16日回覆
Thank you for staying with us!

8/10 不錯哦

Anuja

喜歡：住宿環境和硬體
Rooms were good. Had some issues with bathtub shower and draining, informed desk , but no maintenance came to check on it.
於 2023 年 5 月住了 4 晚
Lynn 於 2023年5月15日回覆
Thank you for staying with us.