Palaces in Hokkaido Prefecture

"The reception people especially Kana is super good seevice, understand English and very helpful. Satou was rude in the beginning. I paid via Hotel. Com under my name. The following day my daughter coming for 10 days and Satou wanted me to pay the bill when my daughter is still arriving the next day. We all booked via Hotel com . Satou was mad when i said my daughter will pay when she arrives. Well the whole cleaning ladies Anna Marie and other filipinas clean so well. Eberything is spic and span. Food fantastic."

"A very cool place to stay and the rooms were lovely."

"Excellent location .Immaculate. Comfortable. Very helpful staff."

"Perfect location "

"Good location"

"Below my expectation "

"Staff cannot find my room reservation even with my Hotels.com ID. Room type booked was different too!!!"

"Staff is ok. Rooms are getting old but still very good condition."

"Breakfast was great Room was good Price was great "