Fridge, microwave, coffee/tea maker

Reviews of Quality Inn Hinesville - Fort Stewart Area

2.5 out of 5
Quality Inn Hinesville - Fort Stewart Area
1024 E Oglethorpe Hwy, Hinesville, GA

Reviews

6.8
Rating 10 - Excellent. 78 out of 270 reviews" "
Rating 8 - Good. 73 out of 270 reviews" "
Rating 6 - Okay. 41 out of 270 reviews" "
Rating 4 - Poor. 32 out of 270 reviews" "
Rating 2 - Terrible. 46 out of 270 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kristopher

Disliked: Cleanliness, staff & service, property conditions & facilities
tv does not work bed is dirty
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 2024/5/21
Hi Kristopher,We sincerely apologize for the inconvenience you experienced during your stay. Our team takes great pride in maintaining the highest standards of cleanliness and functionality throughout the hotel, and we regret that we fell short of your expectations in this instance. We have immediately addressed the issues you mentioned to ensure that future guests do not encounter similar problems. Your feedback is invaluable to us as we continually strive to improve our services and facilities. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that we are known for.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 2024/5/13
Hi Olivia,Thank you for choosing Quality Inn Hinesville. We're thrilled to hear that you enjoyed our hotel's service! Providing exceptional service is at the core of what we do, and it's fantastic to know that we hit the mark during your stay. Our team takes great pride in ensuring that each guest feels welcomed and attended to throughout their visit. Thank you for taking the time to share your positive experience, and we look forward to welcoming you back for another memorable stay in the future!

6/10 Okay

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 2024/5/9
Hi Teresa,Thank you for sharing the rating about your experience here with us at Quality Inn Hinesville. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 2024/5/8
Hi Michael,Thank you for being our guest with us at Quality Inn Hinesville and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 2024/5/6
Hi Michael,Thank you for being our guest at Quality Inn Hinesville. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Ali Umair

Liked: Staff & service
Disliked: Property conditions & facilities
Not a good area and rooms smell like cleaning chemicals - the cheap kind.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 2024/4/29
Hi Ali,Thanks for choosing Quality Inn Hinesville. We're sorry to hear that your experience at our hotel wasn't up to your expectations. However, we take pride in maintaining high cleanliness standards, and our cleaning products are carefully selected to ensure guest comfort and safety. As for the area, while we understand preferences vary, many guests appreciate the convenience of our location and find it suitable for their needs. We appreciate your feedback and will continue to strive for excellence in providing a pleasant stay for all our guests.

6/10 Okay

CHRISTOPHER

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff member that logged us in was very courteous she was very helpful. Excellent service
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 2024/4/23
Hi Christopher,Thank you for choosing Quality Inn Hinesville. We greatly appreciate your kind words regarding the courteous and helpful service provided by our staff during your check-in process. Ensuring a seamless and pleasant experience for our guests is always our top priority, and we're delighted to hear that we met your expectations in this regard. Your recognition of our excellent service motivates us to maintain our high standards. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Mitchell, Allenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a bigger breakfast menu
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 2024/4/10
Hi Mitchell,Thank you for choosing Quality Inn Hinesville. We appreciate your feedback regarding our breakfast menu. While we strive to provide a satisfying dining experience for all our guests, we understand that preferences may vary. Our culinary team continuously evaluates options to ensure a balance of variety and quality. Your input will be considered as we work towards enhancing our offerings in the future. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
"Breakfast" was almost nonexistent. We had to walk in the rain the length of the motel to get where breakfast was located.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 2024/4/7
Hi Robert,Thank you for choosing Quality Inn Hinesville. We appreciate your perfect score and value your feedback regarding breakfast. However, we regret to hear about the inconvenience caused by the breakfast location. Please know that we strive to provide a comfortable experience for all our guests, and we apologize for any inconvenience caused by the layout of our facilities. Your comments will be taken into consideration as we continuously work to improve our services. We hope to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, courteous friendly staff
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 2024/3/26
Hi Michael,Thank you for choosing Quality Inn in Hinesville. We greatly appreciate your positive feedback regarding our hotel's excellent rooms and the courteous, friendly service provided by our staff. At our establishment, we strive to ensure that each guest enjoys a comfortable and pleasant stay. Our team is dedicated to delivering top-notch hospitality, and it's fantastic to hear that their efforts have made a positive impression on your experience. Rest assured, we will continue to uphold our high standards to consistently exceed our guests' expectations.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and services very nice people
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/20
Hello John,Thank you for acknowledging our great rooms and excellent service provided by our friendly staff! We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Shaqianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it here it's got a lot of places by it to eat and shop. The staff is amazing here.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 2024/3/14
Hi Shaqianna,We're thrilled to hear that you enjoyed your stay with us at Quality Inn in Hinesville! Our convenient location surrounded by various dining and shopping options is indeed a highlight for many of our guests. It's wonderful to hear that our dedicated staff made your experience even more memorable. We always strive to provide exceptional service to ensure our guests feel welcomed and well taken care of throughout their stay. We appreciate your kind words and hope to welcome you back again soon!

10/10 Excellent

Shaqianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and they make you comfortable.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 2024/3/12
Hi Shaqianna,Thank you for choosing Quality Inn in Hinesville. We're thrilled to hear that you found our staff to be exceptional and that they contributed to making your stay comfortable. Providing excellent service and ensuring our guests feel at home is a top priority for us. We'll be sure to pass along your compliments to our team. Your satisfaction is paramount, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Shaqianna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here is great Ms. Rosa from front desk is the sweetest.
Stayed 1 night in Feb 2024
Response from Manager on 2024/3/3
Hello Shaqianna,We are thrilled to hear that you had a positive interaction with Ms. Rosa. Our team takes pride in providing exceptional service to all our guests. Your kind words will be shared with her and the rest of the team to motivate them further. We hope to welcome you back for another enjoyable stay soon.

2/10 Terrible

Robert

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay the room was filled with roaches and the shower head fell off while attempting to take a shower spraying water everywhere,
Stayed 2 nights in Feb 2024
Response from Manager on 2024/3/3
Hello Robert,We regret to hear about your experience and appreciate your feedback. Your concerns will be shared with our team for review and improvement moving forward. Thank you for bringing this to our attention so that we can address it accordingly.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Clean and quiet for a decent price.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/29
Hello Janice,We're delighted to hear that you enjoyed your stay with us and found our accommodations to be clean and quiet. We strive to offer great value to all our guests. Your feedback is appreciated!

2/10 Terrible

Carole

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I had been given a room with bugs ALOT OF BUGS roaches crawling on the beds!
Stayed 2 nights in Feb 2024
Response from Manager on 2024/3/3
Hello Carole,We're sorry to hear about your experience. We take all guest feedback seriously and have shared your comments with our team for review and improvement. Should you have any further concerns, please do not hesitate to contact our management team directly.

10/10 Excellent

Janice

Liked: Cleanliness
Everything.
Stayed 3 nights in Feb 2024
Response from Manager on 2024/2/24
Hello Janice,Thank you for providing your feedback. We value your input as it helps us to continually improve our services for all guests. Your comments have been noted, and we appreciate you taking the time to share your experience with us.

10/10 Excellent

Shaqianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to much noise here really
Response from Guest Relations Specialist on 2024/2/20
Hi Shaqianna,We're delighted to hear that you found our hotel to be peaceful during your stay. Maintaining a serene environment for our guests is a top priority, and we strive to ensure a restful experience for all. Our commitment to providing a tranquil atmosphere includes measures to minimize noise disturbances, allowing our guests to fully unwind and enjoy their time with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another peaceful stay in the future.

10/10 Excellent

Shaqianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All kinds of stress in walking distance from hotel staff is great
Response from Guest Relations Specialist on 2024/2/20
Hi Shaqianna,Thank you for choosing Quality Inn in Hinesville. We appreciate your feedback and are glad to hear that you found our staff to be accommodating during your stay. Our team strives to provide excellent service to all our guests, ensuring a comfortable and stress-free experience. We'll continue to uphold our standards and ensure that any concerns are promptly addressed to maintain the quality of your future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 Excellent

Shaqianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Response from Guest Relations Specialist on 2024/2/20
Hi Shaqianna,We're thrilled to hear that you found our Quality Inn in Hinesville to be a great place during your recent stay. Our team works diligently to ensure that every guest has a memorable experience, and it's wonderful to know that our efforts resonated with you. We appreciate your positive feedback and hope to welcome you back again soon for another enjoyable stay. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Shaqianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and I felt safe staying there as a disabled person.
Response from Guest Relations Specialist on 2024/2/20
Hi Shaqianna, We're delighted to hear that you found our staff exceptional and felt secure during your stay with us. Ensuring the safety and comfort of all our guests, regardless of ability, is a top priority. Our team takes great pride in providing attentive service to create a welcoming environment for everyone. We appreciate your kind words and look forward to welcoming you back on your future travels.

10/10 Excellent

Shaqianna

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 2024/3/20
Hi Shaqianna,Thank you for being our guest with us at Quality Inn Hinesville and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Avae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rm 424
I absolutely love my stay at Quality Inn. This is one of my favorite go to hotels in Hinesville Georgia, only because of the front desk staff and housekeeping. I recently had a situation in which housekeeper Miss Beverly and Rose were absolutely a big help, I'm very grateful and thankful for you you all support.Room 424
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 2024/2/18
Hi Avae,We're delighted to hear that you enjoyed your stay at Quality Inn in Hinesville, and that our front desk staff and housekeeping team left a positive impression on you. Miss Beverly and Rose take great pride in providing exceptional service, and we're glad they were able to assist you during your visit. Your gratitude means a lot to us, and we'll be sure to pass along your kind words to them. We look forward to welcoming you back for another wonderful stay whenever your travels bring you to the area again.

10/10 Excellent

Avae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesone front desk and staff service
Had a misunderstanding, but Mrs.Rose at the front desk sorted EVERYTHING out, she was very understanding, patient, she helped me and my situation and accommodated me the best way possible and I'm thankful for her and her staff.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Hello Avae,We are delighted to hear that Mrs. Rose provided exemplary service and resolved your concerns efficiently. Our team is dedicated to ensuring our guests have a memorable stay. Your kind words will be passed on to Mrs. Rose and the team. Thank you for choosing our hotel and we look forward to welcoming you back in the future.

4/10 Poor

Adela

Liked: Cleanliness, amenities
Disliked: Staff & service
Was charged for nights I wasn't able to make it in because "Rose" told me we would fix the issue of my emergency once I got there. Nothing was fixed since Rose was in the hospital and the owner couldn't reach out to her.
Stayed 5 nights in Nov 2023
Response from Manager on 2024/2/17
Hello Adela,We regret to hear about your experience, and we apologize for any inconvenience. We recommend reaching out to our management for further assistance regarding your concerns. Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Avae

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Hello Avae,We're sorry to hear you didn't have the experience we strive to provide. Please reach out to us with any feedback so we can address the issues you encountered during your stay.

10/10 Excellent

Shaqianna

Stayed 2 nights in Feb 2024
Response from Manager on 2024/3/22
Hello Shaqianna,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Matthew

It was good
Stayed 3 nights in Feb 2024
Response from Manager on 2024/2/10
Hello Matthew,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you had a good experience at our hotel. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

10/10 Excellent

Shaqianna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so sweet here
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/10
Hello Shaqianna,Thank you for taking the time to share your kind words about our staff. We strive to provide exceptional service to all our guests. If there is anything else we can assist you with, please feel free to reach out to our management. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying here when I come to Hinesville!
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/27
Hello Erin,We appreciate your loyalty and are delighted to hear that you enjoy staying with us whenever you visit Hinesville! Thank you for choosing our hotel and we look forward to welcoming you back for another great experience in the future.

10/10 Excellent

red

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 2024/1/27
Hello red,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or would like to share more details about your stay, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Inbar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location, clean, friendly staff
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/14
Hello Inbar,Thank you for taking the time to share your positive feedback regarding our hotel's convenient location, cleanliness, and friendly staff. We strive to create a comfortable and welcoming environment for all our guests. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is truly amazing and genuinely accommodating. Even if something has malfunction they have handled it quickly, explaining and fixing whatever the issue was that it was never really inconvenient. Breakfast is nice with juice, coffee yogurt and waffles. Pretty awesome
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on 2024/1/9
Hi Erin,We greatly appreciate your positive feedback and are delighted to hear that you found our staff truly amazing and accommodating. Our team takes pride in addressing any malfunctions promptly and efficiently, ensuring a seamless experience for our guests. It's wonderful to know that you enjoyed our breakfast offerings, including juice, coffee, yogurt, and waffles. We value your support and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 2023/12/16
Hi Kareem,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 2023/12/13
Hi Erik,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Kendal

Liked: Staff & service
They had a few bugs in the room an I only had one towel in my room
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 2023/12/6
Hi Kendal,We appreciate the feedback regarding your recent stay. Our apologies for any inconvenience caused by the presence of bugs and the limited towel supply. We take cleanliness seriously and will address this issue with our housekeeping team to ensure a more thorough inspection of rooms. Please know that we value your input as it helps us enhance our services. We hope to have the opportunity to welcome you back for an improved experience in the future.

4/10 Poor

ysriel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tenía mal olor y el personal no es muy atento
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 2023/11/29
Hi Ysriel, It’s disappointing to hear about your experience with the unpleasant odor and perceived lack of attentiveness from our staff. We take cleanliness seriously and regularly work to maintain a fresh environment throughout the hotel. As for our team, we continuously strive to provide attentive and welcoming service to all our guests, and we regret if we fell short during your stay. Your feedback is crucial in helping us improve, and we'll address these concerns internally to ensure a better experience for future guests.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 2023/11/29
Hi Michael, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Kareem

Liked: Cleanliness, amenities
Nice
Response from Manager on 2023/11/29
Hello Kareem,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and find it nice. Thank you so much, waiting to serve you again!

4/10 Poor

Subhobrata, Overland Park

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Not a very good place to stay
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 2023/11/24
Hi Subhobrata,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Our team strives to provide a positive and comfortable stay for all guests, and we take your comments seriously. We would like to learn more about your specific concerns to address them appropriately and enhance the overall quality of our services. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Churchill

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 2023/11/18
Hi Churchill,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff and quiet clean atmosphere
Stayed 2 nights in Nov 2023
Response from Guest Relations Specialist on 2023/11/17
Hi Mark,We appreciate your positive feedback and are delighted to hear that you found our staff to be polite and enjoyed the tranquil and clean atmosphere of our hotel. Providing excellent customer service and maintaining a peaceful environment are top priorities for us, and it's gratifying to know that we met your expectations in these aspects. We continuously strive to create a comfortable and welcoming experience for all our guests, and your kind words serve as a testament to our commitment to excellence. We look forward to the opportunity to welcome you back in the future.

6/10 Okay

Andrea

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms was not clean staff at front desk was not friendly
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 2023/11/10
Hi Andrea,We truly regret hearing about your recent experience at our hotel. Cleanliness and welcoming service are paramount to us, and we're disheartened to learn that your expectations were not met. We pride ourselves on maintaining high standards of cleanliness and providing warm, helpful service, and this instance certainly does not reflect our usual standards. We appreciate your feedback, as it allows us to address areas needing improvement to ensure a more enjoyable stay for our guests in the future.

4/10 Poor

Myra

Liked: Staff & service, property conditions & facilities, room comfort
Three's a charm
Hotel clerk had to book us into 3 different rooms, because apparently the maids hadn't cleaned the 1st two as they appeared as if the room being occupied. The beds were not made up and the t.v. was on in one of them. The 3rd room was fine, but miniature toiletries were used
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 2023/11/10
Hi Myra,Dear Guest, We sincerely apologize for the inconveniences you faced during your recent stay. Our team values cleanliness and guest satisfaction as top priorities, and it's regrettable to hear about the challenges with the initial room allocations. Our housekeeping team diligently works to maintain high standards, and the oversight in the first two rooms does not reflect our usual service. We appreciate your understanding and patience as our team worked to provide you with a satisfactory room, and we'll certainly review our procedures to prevent such occurrences in the future. We appreciate your feedback as it helps us improve our services for all our guests.

2/10 Terrible

Ashley

Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on 2023/11/10
Hi Ashley,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

10/10 Excellent

Donna

Traveled with pets
Liked: Cleanliness, amenities
Nice property
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 2023/10/25
Hi Donna,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our lovely property, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms inexpensive, very well kept up
Room was spacious, clean. Breakfast was cereal or waffle, no eggs or meat. Was a comfortable stay. Coffee was very good!
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/22
Hello James,Thank you for your feedback! We are thrilled to hear that you found your room spacious and clean. We appreciate your comments regarding breakfast options and will take it into consideration for future improvements. We're glad you had a comfortable stay and enjoyed our delicious coffee. We hope to have you back again soon.

2/10 Terrible

Chandra

Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
I was workng full time througout my stay and returned each day to have my room key deactivated. The mgmt approached me on my 7th day in the room out of 10 days to require a fee for the ''pet room" i contacted Expedia, then was denied access to my room by the manager AND BEGAN YELLING THAT I DIDNT PAY HM FOR THE ROOM unless i paid the fee. Expedia agent AARON assisted me with the fact that I was not in a different room and the fee requested was not outlined in the res details as even a possibility. The mgmt finally relented, and agreed to honor the reservation, and return my key, and on he next day, my key would not work and the staff wouldnt allow me access to the room due not beig paid the fee. I insisted this ws resolved and she gave me a workng key after calling the mgmt,and wa rude and stated that it DIDN'T MATTER WHAT THE MANAGER DISCUSSED WITH EXPEDIA OR WHAT WAS SAID BY EXPEDIA I STILL HAD TO PAY THE FEE....AND THAT I WOULD PAY ONE WAY OR ANOTHER. THEN, she told me they wouldnt be extending my stay....i didn't know why, because i didnt want that anyway afte this attempt to scam and extort more money from me. I strongly suggest that it is made clear that there is NO CONCEPT OF SERVICE OR COURTESY AT THS LOCATION AND IN FACT EXPECT CHARGES FOR THINGS YOU DID NOT USE or Request. Not to mention they badmouthed Expedia and claime that payment to Expedia was not eve received on time
Stayed 7 nights in Sep 2023
Response from Guest Relations Specialist on 2023/10/10
Hi Chandra,We apologize for any inconvenience you experienced during your stay. Our management team takes guest concerns seriously, and we strive to provide a comfortable and enjoyable stay for all our guests. We understand that there may have been some miscommunication regarding the additional fee, and we regret any frustration it may have caused. We appreciate your feedback and will use it to improve our services and ensure that all details are communicated clearly to our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better on any future visits.

2/10 Terrible

Chandra

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on 2023/10/10
Hi Chandra,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.