喜求利瀑布 (CXB) 附近飯店 | 熱門住宿限時優惠 NT$985 起

「I have written a personal mail to the General Manager explaining the issues」

「Good」

「Like a 3 Star hotel」

「Amazing 」

「Our stay at Mermaid Eco Resort was nowhere near a plain sailing. I booked a Studio room called LAKE OSHO. We were visiting during the late monsoon & it was drizzling all day. There was no electricity (because of a phase to ground fault of local electrical line) for a prolonged time from the get go. Even after the power was restored, it didn’t remain seamless. The generator backup was laughable & I might be wrong but didn’t see it in action. The ventilation fan of the washroom was inoperable....

「Yes, all good 」

「Staff very professional and always helpful good service! Good breakfast as well」

「All the electric appliances didn’t work properly, had trouble having showers 」

「Very clean and calm place to stay at ... I enjoyed every night there from breakfast service to the staff attending to my every need ... I will definitely stay there again and advise everyone to book a stay there you won't be disappointed.」

「I didn’t like the room, the wall broken , duvet was dirty, I asked to change this so many times no one care , bathroom was not clean 」

「Staff very unprofessional and room amenities was not sufficient for the guests」

「Room was spotless and the staff were awesome Nice spa」

「The administration (and reception) was horrible. I paid for my stay when I booked through Hotels.com, but I was charged again when I checked in. I should have been more careful, but I paid. I noticed this double payment after returning home and contacted the hotel. Their response was slow, and they never admitted the fault and refused to refund. I have not received the refund yet, so I decided to write this. My colleague, who stayed for the same duration, made a reservation through...