Sterling Resorts Himalayan North hotels

"Had a hood experience staying here, staff is friendly and helpful the rooms are clean and well maintained. Nice view from then terrace and very close to the Ganga, so overal recommended property "

"Yes"

"This is one of the best properties I've stayed in India( Mussorie). The service was top-notch, and the staff was always available for housekeeping and any other needs. I loved the buffet breakfast with lots of options and plenty of vegan choices. The restaurants on site are good to try, especially the indian fine dining. The views are amazing as well. i recomend this place if you are looking for luxury staycation"

"All was great. "

"Aloha On The Ganges impressed me from the start because of the staff. I was greeted kindly, felt welcomed, and was shown the resort amenities by a knowledgeable and enthusiastic staff person. Any questions or issues were addressed immediately, often with someone coming right to my door whether to deliver a requested item or to pick up clothes for washing or to replace a broken item. I enjoyed the meals and found the wait staff willing to help me understand the dishes and suggest things I might like. They even made a box breakfast for me the morning I had to leave early. The spa and gift shops were of high quality, and again, staffed with friendly helpful people. The view of the Himalayan foothills and the Ganges river were extraordinary and access to the water was easy. I highly recommend this resort for cleanliness, attentiveness, and quality of things to do. "

"Excellent stay, Friendly staff . Breakfast is awesome "

"The room itself was very good, but due to a burst pipe there was a strong unpleasant smell constantly coming into our room. Additionally, because of a haldi ceremony taking place, we were not allowed to access the pool. We did not expect this kind of experience from such a reputed brand."

"We have spent over 78,000 rupees for 4 rooms and once I booked the rooms the hotel contacted me and asked me what we needed for my mums accessibility needs. We have even emailed the hotel prior to ask for either a raised accessible toilet seat / commode. I was told that they had wall mounted toilets whilst I was already on the way to the hotel and had set off on a 7 hour journey when they contacted me whilst I had no wifi. I sent pictures of the toilet seat that was required for my disabled mother. Once we arrived at the hotel they said they could not accommodate this. They asked for a further INR 21,500 for an accessible room that didn’t have the height of the toilet seat that my mother required in the emails prior to my stay. I only booked this hotel as it was advertised as being wheelchair accessible and disability friendly. Ishant the front desk member of staff said he could provide a commode for a total of 5500 rupees which is around £50 gbp sterling. This I find disgusting when we expressed our needs as soon as the 4 rooms had been booked. Firstly as if another disabled customer visited this hotel next week how would they then assist this disabled customer with the same disability if they have no interest in keeping a raised toilet seat / commode on the hotel grounds. Secondly when I asked to speak to a manager for the front of house office this was refused. We were told to visit the restaurant to spend time there whilst they were trying to sort out the toilet seat c"

"Room neglected , not upto the mark , had to make multiple calls for service"