2/10 很糟糕
Zena，Florence
家庭旅遊
2025 年 10 月 13 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
DO NOT BOOK THIS HOTEL! We paid $5,730 in advance for two separate rooms for a 7 night vacation. We were very disappointed for several reasons.
1) Regular guest rooms are not separated from wedding party guests. We were disturbed on our first two nights until 3:30am by rowdy wedding guests. The noise from wedding guests after midnight was so annoying that we asked for and received compensation.
2) Many of the amenities featured in promo photos do not exist in reality. We identified 15 promo photos of poolside, dining and relaxing areas that are either photoshopped or do not exist.
3) The pool deck chairs are old, worn and quite uncomfortable, and not as per the promo photos.
4) The hotel is in need of maintenance. There is peeling paint, rust stains and water damage throughout the hotel.
5) The hotel needs more regular and thorough cleaning. The same Cheerios were on the dining floor and rubbish in the hallway, both for three days running.
6) There are very few spaces for guests to relax during inclement weather that aren’t noisy or cold. The aircon in some areas is so cold that staff wear jackets.
7) In reality, there is only one bar. If the weather is inclement, it is cold and windy, and closes early. Two other bars are are only open for limited hours.
This hotel pays lip service to guest comfort and enjoyment. The senior management that we spoke with were not client-focused and dismissed our complaints with glib responses.
Zena
於 2025 年 10 月住了 7 晚
