"Full breakfast advertised but cancelled without adequate reimbursement to go get a full breakfast elsewhere. They suggested they had a FULL SERVICE full breakfast, which was time consuming but we were denied breakfast because, as the server told us, they ran out of food (on a long weekend) because they had had more guests stay for breakfast than they expected. When I asked for a $50 deduction so we could go buy a ‘full breakfast’ for two, it was denied and we were only refunded $20, which wouldn’t provide a full breakfast for 2 anywhere. That Monday and the following day, we were given different reasons for being denied our full breakfast:
1) the actual reason - poor planning and insufficient food supplies to serve breakfast
2) the restaurant was newly opened and not yet managed to run properly - true
3) the staff was overwhelmed by the number of people requiring breakfast
4) the kitchen couldn’t keep up with the full service orders and had to shut down breakfast, true
5) later, a made-up excuse, a staff member was injured and had to be attended to, so the hotel had to stop offering breakfast that morning.
Instead of claiming to offer a full breakfast, the hotel would be better to offer a self serve type breakfast that required less staff and served guests promptly.
We paid a higher price for a hotel because it offered a full breakfast and we were disappointed. We would never stay there again if breakfast was full service and we have to HOPE TO GET our breakfast provided."