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Reviews of Super 8 by Wyndham Heyburn/Burley Area

2 out of 5
Super 8 by Wyndham Heyburn/Burley Area
336 S 600 W, Heyburn, ID

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1001 reviews" "
Rating 8 - Good. 357 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable breakfast was good, staff was friendly and hot tub was nice
Stayed 1 night in May 2024

4/10 Poor

Sara, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Julie, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Albert

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the size of the pool and hot tub but the breakfast wasn't that great
Stayed 1 night in Apr 2024

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the hotel's fault the construction going on around it, but otherwise, nice clean, modern hotel with a welcoming atmosphere and staff.
Stayed 2 nights in May 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The pool water was so cold; the hotel Staff was amazing everyone I encountered was friendly. The condition of the hotel was not that great and the bedding is in badly need of an update. Other than that it was clean and I actually did enjoy our stay. Thanks to all the staff for making us feel welcomed especially during check in. And thanks for being a family friendly hotel as well!
Stayed 2 nights in May 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop while driving across country. Clean quiet and comfortable.
Stayed 1 night in Apr 2024

6/10 Okay

Bobbi

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
The only thing I didn’t like was when we got off the elevator you were hit with the odor of someone smoking something they shouldn’t be. You could smell it all the way down the hall. There were no smoking signs. It was just really gross smelling
Stayed 1 night in Apr 2024
Response from Jennifer Bouchard General Manager on 2024/4/19
Hi Bobbi,We are so sorry you had this experience. We take great pride in the cleanliness of our hotel including the smell, this is a nonsmoking property and please rest assured we take this instance very seriously.We hope you choose Super 8 again when in the area.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay for a good price
Stayed 2 nights in Apr 2024
Response from Jenn Bouchard General Manager on 2024/4/9
Thank you for your kind review! We hope to welcome you back the next time you are visiting Heyburn.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Mar 2024
Response from Jenn Bouchard -General Manager on 2024/4/3
Thank you Gordon, for the great rating. We hope to serve you again soon!

10/10 Excellent

Paul

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, safe, clean, friendly staff. Pool.
Stayed 1 night in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/26
Thank you for your Review, Paul! We appreciate you choosing Super 8 as your favorite hotel in Heyburn, Idaho!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
This is the third time I've stayed at this property and it's always been very nice.
Stayed 1 night in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/26
Thank you for your review Ronald! We are happy that you are enjoying your stays at Super 8 Heyburn and look forward to welcoming you back on your next trip to the area.

10/10 Excellent

Kathleen

Traveled with family
Liked: Amenities
Quick and kind check in personnel.
Stayed 1 night in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/19
Hi Kathleen,Thank you so much for your review. Our team takes great pride in providing a great hospitality experience for our guests ans we appreciate you recognizing that.Hope to see you soon on your next trip through Heyburn

10/10 Excellent

Randy Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were amazing, what a wondermus stay. Breakfast was good, strawberry waffles, yummy!
Stayed 2 nights in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/18
Thank you Randy for your review! We are thrilled you enjoyed your stay and the strawberry waffles.We look forward to your visit with us an your next trip to Heyburn.

10/10 Excellent

Kristyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated rooms. Comfortable beds. Easy access location. Will stay again.
Stayed 2 nights in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/18
Thannk you Kristyn for your review! We are thrilled to know you will be back and appreciate you choosing Super 8 when visiting Heyburn

6/10 Okay

sherry, Livingston

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a very old hotel & they do the best they can with their limited budget
Stayed 1 night in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/18
Hi Sherry,Sorry to hear we did not exceed your expectations. We are always striving to improve and appreciate your feedback.

8/10 Good

Thomas, Driggs

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean however dog area wasn't. That is not the fault of the hotel especially in winter . It's the dogs parents that do not clean up after them selves. It was extra dirty
Stayed 2 nights in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/14
Thank you for your review! We have our maintenance team looking after the dog area each day and will work even harder to ensure it is clean. We look forward to your next stay with us.

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay, served my needs well.
Stayed 1 night in Mar 2024
Response from Jenn Bouchard General Manager on 2024/3/14
Awessome, great to hear! Looking forward to your next stay with us.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jenn Bouchard General Manager on 2024/3/4
Thank you Joe for rating us 5 out of 5! See you next time you are in the area

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk lady nice clean room
Stayed 1 night in Feb 2024
Response from Jenn Bouchard General Manager on 2024/3/4
Thank you Dan for rating us 5 out of 5! See you next time you are in the area

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean facility with friendy staff
Stayed 1 night in Feb 2024
Response from Jenn Bouchard General Manager on 2024/3/4
Thank you Joe for rating us 5 out of 5! See you next time you are in the area

10/10 Excellent

Sally

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room. I appreciated it being pet friendly. They have a very nice area for dogs with poop bags, which is a plus. The beds were comfortable and the room was clean and inviting.
Stayed 2 nights in Feb 2024
Response from Jenn Bouchard General Manager on 2024/3/4
Thank you Sally for rating us 5 out of 5! Glad you and your pup were comfortable and well taken care of.See you next time you are in the area

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money
Stayed 2 nights in Feb 2024
Response from Jenn Bouchard General Manager on 2024/3/4
Thank you Andrea for rating us 5 out of 5! See you next time you are in the area

2/10 Terrible

Kristin

Disliked: Staff & service
I paid for the hotel online through Expedia because my husband and daughter were traveling. When my husband arrived, he was told that they hadn’t received payment and told him he had to pay. He wasn’t aware that I had paid, since I had told my daughter; my husband had gone in to check in. When I sent him the receipt the hotel staff didn’t know how to refund the money; seems like a scam where hotel personnel are taking money for themselves.
Stayed 1 night in Feb 2024
Response from Jenn Bouchard General Manager on 2024/2/19
Hi Kristin,I'm sorry you had that experience as we have a couple new team members and are doing some training. Thank you for staying with us and hope to see you again.

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, excellent value for money
Great place to stay and good value for money. The facilities are really good. We were pleasantly surprised and would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Jenn Bouchard- General Manager on 2024/2/19
Thank you for the kind review. Our team works hard to create a great experience for our guests and we appreciate you choosing Super 8 Heyburn!

8/10 Good

Roxanne

Stayed 1 night in Jan 2024
Response from Jenn Bouchard General Manager on 2024/3/26
Thank you for your review Roxanne! We hope to see you on your next trip to Heyburn.

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service
It was just convenient for my stay .
Response from Jenn Bouchard General Manager on 2024/2/19
Thank you for your review and hope tto see you again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenn Bouchard General Manager on 2024/2/19
Thank you for the 5 star Review!

8/10 Good

Donovan, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here frequently and they are always good.
Stayed 1 night in Dec 2023
Response from Jenn Bouchard General Manager on 2024/2/19
Thank you for choosing Super 8 Heyburn as your "Go to" hotel! We appreciate your continued stays with us and look forward to welcoming you back.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cross country adventure
Clean & friendly, will stay again when the opportunity arises
Stayed 1 night in Jan 2024
Response from Jenn Bouchard General Manager on 2024/2/19
Thank you for the kind review! We look forward to welcoming you back when the opportunity arises!

8/10 Good

Corey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not good.
Stayed 1 night in Dec 2023
Response from Jenn Bouchard General Manager on 2024/2/19
Thank you for the feedback! We are constantly working to improve and impress so please try us again on your next trip to the area.

10/10 Excellent

LaNae

Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my wedding weekend during Christmas Eve weekend. The front desk staff were so friendly and kind. They remembered it was a big weekend for me and cared enough to ask how our day went and congratulated us. My maid of honor stayed there as well and my daughter. We also had support animals and they were friendly to them too. I've stayed here before and will continue to do so.
Stayed 2 nights in Dec 2023
Response from Jenn Bouchard General Manager on 2024/2/19
Thnk yuo for the great review! We are so hapy to hear we were able to help make your wedding day rememberable. We look forward to your next stay at Super 8 Heyburn!

10/10 Excellent

Craig

Traveled with family
Stayed 1 night in Dec 2023
Response from Donald GM on 2023/12/18
Thank you.

10/10 Excellent

Trudy

Stayed 1 night in Dec 2023
Response from Donald GM on 2023/12/18
Thank you.

4/10 Poor

Binkley

Business traveler
Disliked: Amenities, property conditions & facilities
The young lady was polite at check in but did not offer a solution for not being able to use laundry. No suggestions on one close by or to use hotel machines. I was out of clean clothes and the laundry was our biggest factor in choosing this location. The parking lot was had to use was completely muddy. mud all over shoes and vehicle and I dropped a suit case. The guy at check out could care less about my stay.
Stayed 1 night in Dec 2023
Response from Donald GM on 2023/12/18
Sorry for the inconveinences that occured.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Dec 2023
Response from Donald GM on 2023/12/18
Thanks.

10/10 Excellent

kathleen

Traveled with partner
Liked: Cleanliness, staff & service
Beds were comfy. Room was quiet and clean. Pool area was TOO cold to swim. Check in was great! The parking lot was so dangerous with all the compacted ice!
Stayed 1 night in Nov 2023
Response from Donald GM on 2023/11/30
Thank you for the feedback. I did adjust the Temp up in the pool room after getting this information.

8/10 Good

Eleesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but a few outlets didn't work and the parking lot was snowy and icy.
Stayed 1 night in Nov 2023
Response from Donald GM on 2023/11/28
Thank you for that information I have let the maintenace staff know to address the outlets. We have been clearing and saltling sidewalks as needed. I have contacted my plow company to come a bit more frequent during snow falls.

4/10 Poor

LeeAnn

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed two nights and both night were super noisy. Door's slamming, kids screaming and running up and down the hallway all until well after 1am. We called the front desk and complained but it didn't stop. The room wasn't as clean as it should have been and the chairs in the room were filthy. The water reservoir for the coffee pot in the room was disgusting and full of crusty, chunky stuff. The breakfast was sparse and when my husband went down at 3 minutes after 9am everything had already been put away and there wasn't even coffee. The only positive thing was the bed was actually comfortable. That was it. We stay in Burley several time's a year and normally stay at the Best Western down the street but we thought we'd try somewhere different this time, big mistake. We won't be staying here again.
Stayed 2 nights in Nov 2023
Response from Donald GM on 2023/11/28
Thank you for the feedback. I have instructed staff to be inforecefull when it comes to noise complaints and to keep and eye on the camera if guest are comlaining about hallway noise. I have show Housekeeping your feedback so they can address those items. .

4/10 Poor

Paul

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The front desk was AMAZING!!! We never got our room cleaned the whole time we were there!!!
Stayed 3 nights in Nov 2023
Response from Donald GM on 2023/11/28
Thank you for your feedback. I am sorry about the rooms not getting cleaned. I instructed the HK of Thanksgiving to only service rooms that were checking out. That way they could enjoy the holiday with family sooner. On Friday I did the same things since the Snow kept 3 of the Housekeepers from being able to make it into work.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Donald GM on 2023/11/24
Thank you.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance is hard to find in dark. Receptionist was very nice and helpful.
Stayed 1 night in Nov 2023
Response from Donald GM on 2023/11/21
Thank you for your feedback.

10/10 Excellent

Bonita

Stayed 1 night in Nov 2023
Response from Donald GM on 2023/12/18
Thank you.

10/10 Excellent

Rebeccah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Functional, Easy
Exactly what we needed when driving cross-country with our dog. Nothing fancy, but a quiet good night's sleep before getting back on the road!
Stayed 1 night in Nov 2023
Response from Donald GM on 2023/11/14
We are happy to hear you enjoyed your stay.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Donald GM on 2023/11/14
Thank you.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We had a beautiful, big room to stay in. It was quiet and also provided a really nice breakfast in the morning.
Stayed 1 night in Nov 2023
Response from Donald GM on 2023/11/8
Thank you.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that the room was great, quite and clean.
Stayed 1 night in Oct 2023
Response from Donald GM on 2023/11/8
Thank you.

10/10 Excellent

Janet

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to stay. We were comfortable. 🤗
Stayed 2 nights in Oct 2023
Response from Donald GM on 2023/10/30
Thank you.

8/10 Good

Gabrielle

Traveled with family
Liked: Staff & service, room comfort
Just an older hotel
Stayed 1 night in Oct 2023
Response from Donald GM on 2023/10/30
Thank you for your feedback.