Verified review
4/10 Poor
Verified traveler
2019/1/5
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little attention to guests' needs
I can't advice this hotel to anybody.
In 13 days of stay, they cleaned my room just once. Without either replacing the garbage bag or toilet paper.
I had to buy myself not only the paper, but also other cleaning stuff for the floor, and do the cleaning job by myself.
You will find the kitchen stove literally locked. You have to pay apart if you want to use it (6€ per day. Frankly not worth the price: for that amount you can have a full meal 50 meters far from the hotel). They do not leave you available either one plastic dish.
In the kitchen sink, toilet sink and bathub was not present any water tap, maybe just in order not to let you use too much water. So it was just impossible to have a bath, wash something in the sink or collect a little water in general.
No hair-dryer or a little toilet soap was provided. Heating system wasn't working (Lack of gas inside it, probably. Despite I was told it was perfectly working).
The stairs in the common areas were left uncleaned for many days, although they easily got dirty of mud because of the rain.
The reception is almost always closed in winter. It could be an issue for some guests, like those with children.
The hotel is advertised on the internet as "24 H reception" and "Everyday cleaning service". It's evident that neither one nor the other thing are true; at least in low season.
I think it would be more honest to specify these details on the online hotel descriptions, in order to avoid to let people leave disappointed.
Stayed 8 nights in Dec 2018