Hepple Vacation Rentals

"For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She wouldn’t let me check in until he’d sent an email. He was already back in the US and luckily he was able to do it. The clerk pointed to me to “sit over there and I’ll get you when I receive the text” I waited for a while then noticed my husband had copied me in as well. I had to let her know. I know this sounds quite trivial but it would never happen in hotels in the US. We will continue to use this hotel as it’s very convenient but are now very wary of the one staff member. We’ve never had any issues before."

"Excellent hotel. Larger than I expected. Staff very kind and helpful. Very comfortable bed and bathroom. Really couldn’t fault it. Super easy parking. Great location for castle and town: beautiful location, and very modern building behind the street frontage. Dinner was good. Service excellent. Wish I had booked more nights. Oh, and BTW, the smell of the hand and shower soap was phenomenal."

"Very dated "

"We stayed here around 8 years ago and when we decided to visit Alnmouth again we had no hesitation in booking here again. The hotel is modern, well decorated and the rooms very comfortable. The price was very reasonable and the fact that dogs stay free was a great bonus. Best of all were the staff, friendly and helpful, we would definitely stay here again. Parking may be an issue but we managed to find on a free on street space each day. "

"Hotel and breakfast excellent. Adjoining restaurant. Over priced for qualty and quantity for what you get. Apple crumble inedible and overcooked. "

"Friendly staff and convenient location"

"Such a beautiful hotel in an amazing location. Felt like luxury after a hard day hiking. Superbly helpful staff and a very comfortable room."

"Breakfast was excellent as was the service at breakfast. Parking was a little tight with the number of cars."

"Room was great, all staff were excellent and the food was lovely."