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赫默爾亨普斯特德智選假日飯店 - IHG 旗下飯店的評分

3 out of 5
赫默爾亨普斯特德智選假日飯店 - IHG 旗下飯店
Stationers Place, Apsley Lock, Hemel Hempstead, England

評論

8.6

有夠讚

10 分,有夠讚;1001 則評論中有 463 則" "
8 分,不錯哦;1001 則評論中有 395 則" "
6 分,一般般;1001 則評論中有 86 則" "
4 分,不太好;1001 則評論中有 38 則" "
2 分,很糟糕;1001 則評論中有 19 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Yau Fung

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 11 月住了 3 晚
Mayur M 於 2022年11月25日回覆
Hi Yau Fung, thanks for the 5-star review.We're glad to see you had an enjoyable stay.We hope to welcome you back soon. All the best, Mayur M.

8/10 不錯哦

Kin Pong Frankie

於 2020 年 2 月住了 1 晚

10/10 有夠讚

kit man

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 2 晚
Amy\Guest Service Assistant 於 2019年7月11日回覆
Good Morning Thank you for taking the time to review your stay with us and giving us an overall score of 10. I am pleased to see that you had a pleasurable stay with us. We hope to welcome you into our hotel again soon. Kind Regards

8/10 不錯哦

CHUI sheung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚

8/10 不錯哦

Kirstie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice, clean and good location.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Richard

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Hotel Operations Manager 於 2024年5月20日回覆
Thanks for your positive comments, Richard.We look forward to seeing you again soon.All the best, Ellie -

8/10 不錯哦

Yasmin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
HOM 於 2024年5月13日回覆
Yasmin, thanks for the amazing rating. We hope to see you again and All the best, Ellie - Hotel Operations Manager.

10/10 有夠讚

Luciana

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent Staff !
於 2024 年 4 月住了 3 晚
Hotel Operations Manager 於 2024年4月29日回覆
We appreciate your kind words, Luciana.Take care, Ellie -

8/10 不錯哦

Mr Nigel David

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ample free parking , convenient for motorways In hotel restaurant and bar , twin rooms, great breakfast with good choice. Good locaton backing on to a canal with several dining choices nearby .
於 2024 年 4 月住了 1 晚
HOM 於 2024年4月15日回覆
Mr Nigel David, thanks for the amazing rating. Hopefully, we will continue to exceed your expectations and we hope to see you again. All the best, Ellie - Hotel Operations Manager.

8/10 不錯哦

Michael

喜歡:整潔度和員工素質
於 2024 年 3 月住了 1 晚
Hotel Operations Manager 於 2024年4月8日回覆
Thanks for your feedback, Michael.See you soon.Best wishes, Ellie -

2/10 很糟糕

David

情侶出遊
When we arrived we were greeted with the car park full of a mountain of beds and mattresses it looked like you had taken out asylum seekers and replaced them with us.Not what I expected from a hotel group such as yours.I doubt I will ever stay in one of your hotels again.
於 2024 年 3 月住了 1 晚
Hotel Operations Manager 於 2024年3月19日回覆
Thanks for the review and feedback, David.We're sorry to hear that you experienced an issue when staying here. We hope to be able to welcome you back with us where you'll have a much better experience.All the very best,Eva

8/10 不錯哦

Mark

喜歡:整潔度、員工素質和住宿環境和硬體
It did what it said on the tin
於 2024 年 2 月住了 1 晚
Hotel Operations Manager 於 2024年3月4日回覆
Thanks for the kind review,Mark.We're thrilled to hear you had a pleasant stay. All the best, Ellie

8/10 不錯哦

Darren

於 2024 年 2 月住了 1 晚
Hotel Operations Manager 於 2024年2月19日回覆
Thanks for your lovely review, Darren.All the best, Ellie -

10/10 有夠讚

Simon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and liked the location next to the canal
於 2024 年 2 月住了 1 晚
Hotel Operations Manager 於 2024年2月19日回覆
Thanks for your positive comments, Simon.We look forward to seeing you again soon.All the best, Ellie -

8/10 不錯哦

Terri

家庭旅遊
喜歡:整潔度和設施服務
Wait for evening meals took far too long
於 2024 年 2 月住了 2 晚
Hotel Operations Manager 於 2024年2月14日回覆
Terri, your lovely feedback is welcomed!Best wishes, Ellie -

10/10 有夠讚

Jacqueline

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel in a great location.
Staff were friendly and helpful. Room comfortable. Great pub across the road (although the hotel bar was ok too!), breakfast included; free parking onsite. All good.
於 2024 年 1 月住了 1 晚
Hotel Operations Manager 於 2024年2月14日回覆
Thanks for your positive comments, Jacqueline.Best wishes, Ellie -

10/10 有夠讚

Keith

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Few days away
Visiting Harry Potter world and friends
於 2024 年 1 月住了 3 晚
- Hotel Operations Manager 於 2024年2月14日回覆
Keith, thanks for the amazing review.Best wishes, Ellie

8/10 不錯哦

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good stay
Friendly and helpful reception, good breakfast.
於 2024 年 1 月住了 1 晚
Hotel Operations Manager 於 2024年1月26日回覆
Thanks so much for your top marks, Michael.See you soon.Best wishes, Ellie

10/10 有夠讚

John,Blackburn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is well-placed for easy access to central London - a 30 minute inexpensive train ride from the station just across the road. Local shopping available, plus several dining options.
於 2024 年 1 月住了 2 晚
HOM 於 2024年1月22日回覆
Wow, 5-stars! Thanks so much, John. We're glad our location was convenient for exploring the area. We hope to welcome you back and All the best, Ellie - Hotel Operations Manager.

10/10 有夠讚

Dana

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and friendly hotel
於 2024 年 1 月住了 1 晚
HOM 於 2024年1月22日回覆
Thanks for the 10/10 rating, Dana. We hope to welcome you back and All the best, Ellie - Hotel Operations Manager.

10/10 有夠讚

james

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Esteve tudo tranquilo no Hotel, a única restrição foi com o café da manhã que poderia ter sido mais com mais frutas e ao mesmo tempo uma dieta menos calórica.
於 2023 年 12 月住了 10 晚
HOM 於 2024年1月22日回覆
Muito obrigado por ter avaliado o nosso hotel. É com muito agrado que ouvimos que gostou da sua estadia connosco. É algo de que a nossa equipa se orgulha imenso, e por isso, os seus comentários são de grande valor. Esperamos vê-lo novamente. Com os melhores cumprimentos, Ellie - Hotel Operations Manager.

6/10 一般般

eliza

不喜歡:員工素質
Weekend break
The hotel was reasonable clean, the staff was ok. The breakfast become very boring it the same thing everyday. They hotel was very busy, and they kept running out of food and juices, you had to wait for staff to bring more food out., also ran out of cutlery and have to wait for that too. I had to ask a member of the staff to clean a table so we can sit to eat our breakfast, she said couple of minutes 10 minutes later we was still waiting so I clean the table myself. Then the member of staff came and said sorry the lady who meant to be cleaning the table is on her break, I said really, at the busyest time in the morning, this is ridiculous. I do under that the hotel gets very busy, but I think it's bad management, they should be keeping an eye on stock level. Having to wait for cutlery is just bad.
於 2023 年 12 月住了 4 晚
Hotel Operations Manager 於 2024年1月8日回覆
Thanks for taking the time to leave a review, Eliza.We're happy to see you were satisfied with the hotel's cleanliness. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. We look forward to welcoming you back.All the best, Ellie -

8/10 不錯哦

VAN

團體旅遊
Basic holiday inn express
於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2024年1月8日回覆
Van, thanks for your feedback.All the best, Ellie -

10/10 有夠讚

Dorothy

喜歡:設施服務
We loved everything about the Holiday Inn Express, we have stayed twice before! Our room was fantastic although we didn’t need it serviced as we do it all ourselves but when we ask for anything what we need to be replenished, no problem whatsoever! You could do with a handle to get us up off the toilet!!!!
於 2023 年 12 月住了 4 晚
Hotel Operations Manager 於 2023年12月29日回覆
Thanks for the perfect rating, Dorothy.Best wishes, Ellie -

10/10 有夠讚

Karen

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Hotel Operations Manager 於 2023年12月29日回覆
Karen, your lovely feedback is welcomed!Best wishes, Ellie -

10/10 有夠讚

Allyson

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always happy when I stay here. Staff are always friendly and helpful. Comfy rooms and fabulous breakfast.
於 2023 年 12 月住了 6 晚
Hotel Operations Manager 於 2023年12月29日回覆
Thanks for your lovely review, Allyson.We look forward to seeing you again soon.Best wishes, Ellie -

4/10 不太好

pascal

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
Need to improve
Elevator out of order first day , and no hot water for the shower the second day
於 2023 年 12 月住了 2 晚
Hotel Operations Manager 於 2023年12月14日回覆
Thanks for your review, Pascal.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Ellie

8/10 不錯哦

Catherine

喜歡:整潔度、住宿環境和硬體和客房舒適度
Don’t bother with breakfast
Hotel fine, basic, but fine. Breakfast awful, drinks from a machine, pressed for Latte but no milk in the machine, tasted awful. Had an Orange juice that was so watered down you could not taste any orange juice in it - disappointed
於 2023 年 12 月住了 1 晚
Hotel Operations Manager 於 2023年12月14日回覆
Thanks for your feedback, Catherine.See you next time.Best wishes, Ellie

10/10 有夠讚

Anthony

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Hotel Operations Manager 於 2023年11月22日回覆
Thanks so much for your review, Anthony.All the best, Ellie -

4/10 不太好

Chelsea

喜歡:整潔度
不喜歡:客房舒適度
Meh stay
Happy with parking, and overall wasn’t the worst experience However, the room’s heating/AC was bad, it got too hot and I wasn’t able to turn on the AC despite even looking up a manual online for the model The room was just a little too basic, not awful but not great, no bath, and the pressure of the shower was lacking big time The bed was too firm but pillows were nice The breakfast was disappointing, £9.99 and no hashbrowns, no mushrooms, no tomatoes, just a bit meh really. Overall it wasn’t great but it did the job I suppose, it could’ve been a lot worse, I just wasn’t overly impressed Expensive for what you get
於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年11月22日回覆
We appreciate your feedback, Chelsea.Breakfast at our hotel is included for all guests. Please feel free to reach out to us via private message with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance.All the best, Ellie -

10/10 有夠讚

Rhys

於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年11月16日回覆
Rhys, thanks for the amazing review.We hope you'll visit us again soon.All the best, Ellie -

10/10 有夠讚

J

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good stay at Holiday Inn Express
The hotel was clean and had everything we needed. The free breakfast was a plus! The staff were without exception pleasant, friendly and helpful: thank you.
於 2023 年 11 月住了 2 晚
Hotel Operations Manager 於 2023年11月14日回覆
Thank you for letting us know about your amazing experience. All the best, Ellie -

8/10 不錯哦

Nagy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Hotel Operations Manager 於 2023年11月14日回覆
Nagy, thanks for your lovely review!All the best, Ellie -

8/10 不錯哦

Gemma

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good all round
Hotel was fine for our needs as a family of 4. Rooms were basic but clean and had everything we needed, apart from a bath which would have been good for our 2 year who is terrified of the shower but it was no big deal and in fairness, I didn’t request one. Friendly and helpful staff and no issues getting a parking space or table for breakfast - helpful sign in the lift telling you the busiest times.
於 2023 年 11 月住了 2 晚
Hotel Operations Manager 於 2023年11月14日回覆
We appreciate your kind words, Gemma.All the best, Ellie -

10/10 有夠讚

Zara

於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年11月14日回覆
Thanks for your top marks, Zara.All the best, Ellie -

8/10 不錯哦

Charlette,Fort St John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great bed. Excellent breakfast.
於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年11月14日回覆
We appreciate your lovely review.Best wishes, Ellie -

8/10 不錯哦

Nicola

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Hotel Operations Manager 於 2023年11月14日回覆
Nicola, thanks so much for your review.Best wishes, Ellie -

10/10 有夠讚

Diane

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very warm welcome, and warm rooms too.
於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年11月7日回覆
Wow, 5/5! Thanks for your top marks, Diane.We hope to welcome you back again soon.All the best, Ellie -

4/10 不太好

Victoria

於 2023 年 11 月住了 2 晚
Hotel Operations Manager 於 2023年11月7日回覆
Victoria, thanks for your feedback.All the best, Ellie -

8/10 不錯哦

Gary

於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年11月7日回覆
Thanks for your review, Gary.All the best, Ellie -

6/10 一般般

Heather

喜歡:員工素質
於 2023 年 10 月住了 2 晚
Hotel Operations Manager 於 2023年11月7日回覆
Heather, thanks for your feedback.All the best, Ellie

10/10 有夠讚

Maisie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Hotel Operations Manager 於 2023年11月7日回覆
Maisie, thanks for the glowing review. We hope to welcome you back again soon.All the best, Ellie -

8/10 不錯哦

Stephanie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good decent hotel
Great stay for one night. Check in super quick and friendly welcome. No issues with parking. Room was clean and bed was comfy. Breakfast was a little manic but that was due to the volume of people. Only issue was the hairdryer was in need of a good clean
於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年10月30日回覆
Thanks for your review, Stephanie!We hope to see you again soon.Take care, Ellie

6/10 一般般

真實旅客

喜歡:整潔度
Breakfast very poor- not enough staff
於 2023 年 10 月住了 5 晚
Hotel Operations Manager 於 2023年10月30日回覆
Thanks for your review!

10/10 有夠讚

Sarah

於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年10月25日回覆
Thanks for your lovely review, Sarah.We look forward to seeing you again soon.Best wishes, Ellie -

8/10 不錯哦

Kirsty

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
Close to HPW.
Staff were brilliant. Helen was very informative. All the staff were very helpful. Unfortunately the sofa bed wasnt comfortable for the kids but an extra duvet helpped to cushion it. Good selection of buffet for breakfast which was kept well stocked. Staff were amazing with our daughters especially as one was her birthday. Close to the warner brothers tour london and worth a visit.
於 2023 年 10 月住了 2 晚
Hotel Operations Manager 於 2023年10月23日回覆
Thank you very much for your review and in-depth feedback, Kirsty! We really appreciate it and hope to be able to welcome you back with us again soon.

10/10 有夠讚

Richard

於 2023 年 10 月住了 1 晚
HOM 於 2023年10月23日回覆
Thanks for the perfect rating, Richard. We hope to see you again and All the best, Ellie - Hotel Operations Manager.

10/10 有夠讚

Joseph

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年10月16日回覆
Joseph, thanks for your perfect rating.All the best, Ellie

10/10 有夠讚

Laura

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Convenient, clean and easy. Would sray again. Even had nice view from dining room.
於 2023 年 10 月住了 1 晚
Hotel Operations Manager 於 2023年10月16日回覆
Thanks for the perfect rating, Laura!All the best, Ellie

10/10 有夠讚

Alison

於 2023 年 10 月住了 2 晚
Hotel Operations Manager 於 2023年10月16日回覆
Wow, 10/10! Thanks for your top marks, Alison.We hope to see you again soon!All the best, Ellie -