黑爾凡特出租度假屋

「Kommunikation war mühsam, trotz schriftlicher Kommunikation via Hotels.com-Chat wurden wir von einer Mitarbeiterin zwecks CheckIn angerufen um einen Termin zu vereinbaren. Dieser muss 30min vor Ankunft erneut telefonisch bestätigt werden. Nur um dann zu erfahren, dass der Schlüssel in der Box deponiert ist. Informationen betreffend Checkout haben wir 6Stunden nach Checkout-Termin erhalten.. Bad, insbesondere Dusche sind stark verkalckt ansonsten sauber. Zentrale Lage in Dudelange.」

「The place was clean, good location. Recommended.」

「The check in experience was appalling, despite reaching out to the property ahead of the 3pm time, check in information was given the information only at 5pm because they forgot to send me the link ahead for the cleaning fees. I am travelling with a toddler and luggages so we checked in at another hotel nearby. On top of that the adress of the flat was not the one I booked ..The property said they would get back to me the next day. Which they never did. Apart from that the flat was nice, clean....

「The property was conveniently located across the street from bus#9 and several blocks from coffee shop, train/bus station and supermarket. When we arrived the twin bed was broken along with two door handles. The owner was aware but never addressed it. We just received automated messages since they were out of town. We were only supplied with one garbage bag and dishwasher pod. There was no soap, wine opener or wine glasses. Overall the apartment was ok for a few days. 」