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Reviews of Budget Inn Express Downtown Helena

2.5 out of 5
Budget Inn Express Downtown Helena
524 N Last Chance Gulch, Helena, MT

Reviews

7.6

Good

Rating 10 - Excellent. 72 out of 292 reviews" "
Rating 8 - Good. 133 out of 292 reviews" "
Rating 6 - Okay. 48 out of 292 reviews" "
Rating 4 - Poor. 24 out of 292 reviews" "
Rating 2 - Terrible. 15 out of 292 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good spot with easy access from the highway. A good breakfast, and well priced when we stayed.
Stayed 1 night in May 2024

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a little dated but the cleanliness and the staff more than made up for it. I will definitely stay again.
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service
Excellent bed, quiet. Dated room but perfectly comfortable. Minor issue with old plumbing in shower. Credit card machine temporarily down in office. Good value for rate.
Stayed 1 night in Mar 2024

8/10 Good

Alain, Calgary

Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023

6/10 Okay

Douglas

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
They did not clear snow from the parking lot. It was very dangerous moving to and from the vehicle.
Stayed 2 nights in Nov 2023

8/10 Good

Birdie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Miles

Liked: Staff & service
Disliked: Property conditions & facilities
Place is old, but located close to the old town of Helena. If you recognize that its low price, I think its a great deal.
Stayed 1 night in Sep 2023

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is great to walk the gulch area with all its shops, restaurants and stores. The hotel had multiple men standing outside smoking. It didn’t feel safe. You get what you pay for. The woman who checked us in was great. No one was there at check out.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfy
It’s a Budget Inn. It’s a bit worm & dated BUT it’s clean & safe and worth the money - staff polite and welcoming. 3rd or 4th time we’ve stayed here
Stayed 2 nights in Aug 2023

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was great for the price. The air conditioner didn't keep up the day it was really hot and the toilet water kept running, but overall I would stay here again. We were there three nights.
Stayed 3 nights in Aug 2023

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night it was fine.
Stayed 1 night in Aug 2023

2/10 Terrible

Riley

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Everyone there was on so many drugs and there were literal drug deals in the parking lot in broad daylight. It was disgusting. Didn’t even end up staying there and I felt so unsafe and gross.
Stayed 1 night in Aug 2023

8/10 Good

Kyle

Traveled with partner
Liked: Staff & service
Property gave the opportunity to walk around and experience down town. Management was extremely friendly and price very reasonable for the area.
Stayed 1 night in Aug 2023

6/10 Okay

David, Sea Girt

Disliked: Amenities
I stayed one night. Room was quiet. Area around the motel appeared to be safe and quiet. The room was dark (not enough lamps or overhead lights). The rug was dark, needs changed. The bathroom needed work. No stoppers for the sink or tub. The cold water handle for the sink spins around 360 degrees; you get to guess where ‘off’ is. And my pet peeve, the bathroom exhaust fan is ganged to the light switch, no way to turn the fan off if you want light in the bathroom. The fan was a pre-WWII model, sounded like a propeller plane taking off. However, the room was not expensive, so it’s a good value in a very expensive (in August) town.
Stayed 1 night in Aug 2023

8/10 Good

Stephen

Traveled with partner
Liked: Staff & service
The property and its amenities were good to very good.
Stayed 1 night in Aug 2023

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property at the last minute and were pleasantly surprised at how convenient it was, inexpensive for a quick overnight, and clean. Definitely a "motel" feel, but we have no complaints. The staff was very friendly and helpful - even called to let us know how to get checked in if the office was closed when we arrived. We would stay again if we needed a place to sleep while traveling.
Stayed 1 night in Aug 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service
The motel is older but the room was clean and comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Sally

Stayed 1 night in Aug 2023

4/10 Poor

Parth

Thanks
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Ok
Ok for an overnight stop. Definitely a budget motel. No hair blower or extra blanket. Bed was comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room in good shape, just a little hot
Room was hot even with air conditioner on but otherwise in good shape and clean
Stayed 1 night in Jul 2023

6/10 Okay

Kimberly, DILLON

Traveled with family
Liked: Staff & service
The place was pretty good actually. I think the housekeepping left a dirty toel on the door from a previous guest. The room was very hot. Tobe honest the day was unusually hot, but the ac should have been going.
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the frint desk attendant Jo. Our vehicle broke down while on a road trip and she was so welcoming. We only stayed one night but as she saw me tge next morning she asked if our vehicle was now ok and offered us some coffee before we left. She was great to talk tp. The reception area is quaint and smells so great with whatever scents they use.
Stayed 1 night in Jul 2023

4/10 Poor

Savannah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not super clean
Had to change rooms when I arrived because mine had stuff on the sheets and the fridge was warm and wet. The next room had one bed that was more clean, but I was surprised at the state of these rooms with the high ratings it got. Staff were nice. Good laundry room. At least a mile from food and grocery store unless all you want is a bar.
Stayed 1 night in Jun 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Lindsay

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Jill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it has the cutest little lobby. I could smell smoke from other guests that were smoking outside.
Stayed 1 night in Jun 2023

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for safe, clean, economical lodging. Great staff, friendly and knowledgeable
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights. Excellent downtown location. All amenities nearby.
Stayed 2 nights in May 2023

4/10 Poor

Nancy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice on the outside but old and run down on the inside. Not sure how on earth it gets such high ratings on Expedia which is what made me choose this place. They seem to cater to creepy construction workers and long term renters giving one a sense of not feeling safe staying here.
Stayed 1 night in Apr 2023

10/10 Excellent

Chris

Stayed 1 night in Apr 2023

4/10 Poor

Bruce

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
When you have indigent people sleeping outside your door in sleeping bags you get just alittle concerned. Fights breaking out. Police and ambulance arriving at midnight to the facility. It just raises alittle concern.
Stayed 2 nights in Mar 2023

8/10 Good

Andreas, Kitchener

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

8/10 Good

Richard

Stayed 1 night in Feb 2023

10/10 Excellent

Lane

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great beds good keep quiet convenient walking downtown shopping restaurants
Stayed 1 night in Feb 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic hotel room. The heat doesn’t work but for a few minutes so it gets cold at night
Stayed 4 nights in Oct 2022

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

8/10 Good

Kate

Traveled with partner
Liked: Staff & service
You get what you pay for. It’s called the budget inn for a reason. Nice place!
Stayed 4 nights in Sep 2022

8/10 Good

Joanne

Traveled with group
Liked: Staff & service, property conditions & facilities
A little outdated, could use some freshening up.
Stayed 1 night in Sep 2022

6/10 Okay

Robert

Stayed 1 night in Sep 2022

6/10 Okay

Philip, Victoria

Traveled with partner
Liked: Cleanliness, staff & service
Nothing really bad to say but it’s what I expected for the price paid. Bed was comfy, AC worked, didn’t hear the neighbors.
Stayed 1 night in Sep 2022

8/10 Good

Kristina

Business traveler
Stayed 1 night in Sep 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy little spot right in the middle of Downtown Helena!
Stayed 1 night in Sep 2022

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean but very rundown.
Stayed 1 night in Sep 2022

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. The room was over furnished dated but the bed was comfortable and clean.
Stayed 1 night in Aug 2022

8/10 Good

Tracy, Calgary

Traveled with family
Liked: Cleanliness, staff & service
The place is older but was clean. Some of the issues in room (rip in curtain, mildew around tub, pealing paint) are more of a need for renovation and not a reflection of cleanliness. It does look older but the lobby is lovely with local crafts for sale and they offer coffee etc. good value for the lower price but be aware that there are a number of homeless on the street and a medical place for homeless across the road from entrance. They do have nice shops and eateries just north of the hotel so go figure, it's similar to many cities downtown areas.
Stayed 1 night in Aug 2022

10/10 Excellent

Francisco

Stayed 7 nights in Aug 2022

10/10 Excellent

georganne

Liked: Staff & service
Very clean Professional & kind staff Plumbing didn’t work well and desk clerk tried to fix herself.
Stayed 3 nights in Aug 2022