Staff that checked us in were amazing and friendly! However, as soon as you walk into the room, it’s a stale clammy room that smells very strong of mop solution. Then as you walk into the bathroom, the tiles on the roof have mold spots. Once you walk out of the bathroom, you could smell a smell that took our breath away, just trying to cover it up with strong smelling cleaning products. There is no LOCK on our door, broken off. You can see the sunlight coming through the door as well. Now you can step outside the front door to weed and cigarette smoke, people yelling at the people
In the pool from the 2nd floor as they do shot guns of beer and throw the empty bottles behind the building. AC was not working, it was hot and moist. We stayed a total of 5 mins and I had to get my baby and my mother out of there. I returned my key, I was asked if I wanted another room or to have them ask the people to leave. I kindly declined as I’m not feeling safe and he just told me that he has to ask those questions. They declined my refund, going to the bank tomorrow to see what I can do since I was scared for my safety and my family’s safety. Expedia also did nothing and did not try to help. I went across the street to a beautiful clean hotel and they told me how this property is filled with the wrong crowd. Be careful booking with Expedia, they do not care about you and your safety. Staff is great but owners should be down right ashamed!!!!