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Reviews of Classic Lodges - The Hickstead Hotel

3.5 out of 5
Classic Lodges - The Hickstead Hotel
Jobs Lane, Bolney, Hickstead, Haywards Heath, England

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 240 reviews" "
Rating 8 - Good. 87 out of 240 reviews" "
Rating 6 - Okay. 48 out of 240 reviews" "
Rating 4 - Poor. 21 out of 240 reviews" "
Rating 2 - Terrible. 6 out of 240 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hickstead Reception Team on 2024/4/8
Hello Justin,Thank you for leaving such a positive review. We hope to welcome you back in the future.Many thanks, Hickstead Reception Team.

4/10 Poor

GARY

Stayed 1 night in Jan 2024

6/10 Okay

John

Stayed 1 night in Dec 2023

10/10 Excellent

Amelia

Stayed 1 night in Nov 2023

8/10 Good

DELTA

Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception Team - The Hickstead Hotel on 2023/10/14
Thank you for your review of the hotel, we hope to see you soon.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Reception Team - The Hickstead Hotel on 2023/10/3
Good afternoon Richard,I am glad you had an enjoyable stay with us and thank you for giving us a 10 out of 10 rating. we hope to welcome you back again!Many thanks,Reception team.

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A Trip Down Memory Lane
My wife and I stayed at this hotel a number of times in the 1990s and, though I'm sure there must have been changes since, it seemed just as it was before. From experience, I know it is a very creaky hotel, so I made sure I was on the first floor and I suggest you do too. It might well not be the case now, but you always knew there was somebody above you when I stayed previously. I haven't been in a hotel for many years where I chose breakfast from a menu and was served it. That added to the time travel feeling. There were only a handful of guests when I went in, so I wonder whether you might have to wait when busy? I certainly didn't, and my breakfast, though not exactly generous in portion, was delicious - good quality food properly cooked. Staff were all very helpful and I have no complaints. There is some refurbishment going on, and if you look past the cosmetics it is comfortable enough. I would say that the premium paid for the convenient location means that while I don't feel cheated, I would not book here if I was looking for value for my money.
Stayed 1 night in Sep 2023
Response from Reception Team - The Hickstead Hotel on 2023/9/25
Thank you for your review of the hotel, we are glad to see that you returned again and were happy with the breakfast and the staff. Thank you for all of your recommendations on improvements, we will look into working on these issues. Many Thanks.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic everything about was fantastic
Stayed 1 night in Sep 2023
Response from Reception Team - The Hickstead Hotel on 2023/9/17
Good Morning,Thank you for this great score, we hope to welcome you back in the future.Many thanks,Reception team.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from reception supervisor on 2023/9/7
Good evening Caroline,Thank you for leaving such a kind score. We hope to welcome you back soon.Kind regards,Reception

10/10 Excellent

Timothy

Stayed 1 night in Aug 2023
Response from Reception Team - The Hickstead Hotel on 2023/9/25
Thank you Timothy for your wonderful review of the hotel. We hope to see you again soon.

8/10 Good

Clare

Stayed 1 night in Aug 2023
Response from Reception Team - The Hickstead Hotel on 2023/8/29
Good afternoon,Thank you for taking the time to rate your stay. we look forward to welcoming you back in the future.Many thanks,The Hickstead hotel

6/10 Okay

Susan

Traveled with partner
Stayed 1 night in Aug 2023
Response from Hickstead Reception Team on 2023/8/27
Thank you for your review, I hope you enjoyed your stay. Many thanks, The Hickstead Hotel Reception Team.

10/10 Excellent

karen

Stayed 1 night in Aug 2023
Response from Reception supervisor - The Hickstead Hotel on 2023/9/16
Good morning Karen,Thank you so much for giving us a 5 out of 5 I am glad you enjoyed your stay with us, we hope to welcome you back soon.Kind regards,Reception team.

6/10 Okay

Lorraine

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had an unpleasant odour, dog in next door room whined and barked. Pillows lumpy and uncomfortable. Decor dated. Bedding dated. Cobwebs. Disappointing for a £90 stay. Won’t book again
Stayed 1 night in Aug 2023
Response from Reception Team - The Hickstead Hotel on 2023/8/27
Thank you for your review. We apologise that your stay with us was not up to the usual standards and we will endeavour to improve this and take your comments on board. Many thanks.

8/10 Good

Candice

Stayed 1 night in Aug 2023
Response from Hickstead Reception Team on 2023/8/21
Hello Candice, Thank you for taking the time to leave this review of your recent stay here with us. We are glad you enjoyed your stay and hope to welcome you back in the near future. Kind regards, Reception Team

8/10 Good

Wendy

Stayed 1 night in Aug 2023
Response from Reception Team - The Hickstead Hotel on 2023/8/21
Hello Wendy,Thank you for taking the time to leave this review of your recent stay here with us. We are glad you enjoyed your stay and hope to welcome you back in the near future. Kind regards, Reception Team

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities
Stayed in the two storey newer annex. Rooms are large. Bed maybe too hard for some. All staff very professional. One gripe was that window handle came off in my hand. Windows do need looking at. No air con but even though warm outside fan provided did the job. Breakfast excellent. Price excellent. Very convenient to pop into Brighton.
Stayed 3 nights in Aug 2023
Response from tasha on 2023/8/12
Hi Adam, Thank you for taking the time to leave us your review, we are glad you enjoyed your stay we us, we will take your feedback and let the team know and look into these issues.we hope to welcome you back to the hotel soon.kind regards Hickstead Hotel Team.

10/10 Excellent

Michaël

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great establishment. Very easy for car-users. Met all of our expectations and was as advertised.
Stayed 1 night in Aug 2023
Response from General Manager on 2023/8/7
Hello Michael, Thank you for taking the time to leave this review of your stay here with us. We hope to welcome you back to the hotel soon. Kind regards, Kellie

8/10 Good

Felicity

Stayed 1 night in Jul 2023
Response from Reception Team on 2023/8/4
Good afternoon,Thank you for taking the time to leave this review. We are glad you had an enjoyable stay and we hope to welcome you back in the future!Kind regards,Hickstead hotel Reception team

10/10 Excellent

Mike

Stayed 1 night in Jul 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/27
Thank you for your positive feedback, we hope to welcome you back soon !Kind regards,

8/10 Good

Richard

Stayed 1 night in Jul 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/25
Thank you for your positive feedback, we hope to welcome you back next time.

8/10 Good

Wendy

Stayed 1 night in Jul 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/12
Hello Wendy,Thank you so much for taking the time to leave this rating of us. We are so glad you had a nice stay and hope to welcome you back soon !Kind regardsReception team

10/10 Excellent

Finbarr

Stayed 3 nights in Jul 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/12
Hello Finbarr,Thank you so much for leaving such a kind rating, we are so glad you had an enjoyable stay with us, and hope to welcome you back soon.Kind regards,Reception Team

8/10 Good

Pat

Stayed 3 nights in Jun 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/12
Hello Pat,Thank you for leaving the time to leave this rating for us it is much appreciated.We hope to welcome you back soon!Kind regards,Reception team

4/10 Poor

Corinna

Stayed 1 night in Jun 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/12
Hello Corinna,Thank you for taking the time to leave this score. I am sorry to hear that things didn't go so well for your stay with us. kind regards,Reception team

4/10 Poor

Charlie

Stayed 1 night in Jun 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/12
Hello Charlie,Thank you for taking the time to leave this score.I am sorry things didn't go so well for your stay.Kind Regards,Reception team

10/10 Excellent

Peter

Stayed 1 night in Jun 2023
Response from Reception Team - The Hickstead Hotel on 2023/7/12
Hello Peter,Thank you for such a nice rating.We look forward to welcoming you back soon!Kind regards,Reception team

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reception Team - The Hickstead Hotel on 2023/6/21
Hello Jonathan, Thank you for taking the time to leave this review. Also, thank you for leaving us such a great score.We hope to welcome you back to the hotel soon. Kind regards, Reception Team

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. The room was very comfortable and the location is good.
Stayed 1 night in Jun 2023
Response from Hickstead Reception Team on 2023/7/12
Hello, Thank you for such lovely feedback.We look forward to welcoming you back in the future.kind regards,

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the multi shampoo, wash liquid could be improved upon
Stayed 1 night in Jun 2023
Response from Reception Team - The Hickstead Hotel on 2023/6/14
Thank you for taking the time to leave your review. Also for your great score. We look forward to welcoming you back in the future. Kind regards, Reception Team.

4/10 Poor

Alwyn

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Reception Team - The Hickstead Hotel on 2023/6/14
Thank you for taking the time to fill in your feedback post-stay review. Kind regards,The Hickstead Hotel - Reception team

8/10 Good

Wendy

Stayed 2 nights in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/5/31
Hello Wendy, Thank you for taking the time to leave this review of your stay. We look forward to welcoming you back again soon. Kind regards, Reception Team

8/10 Good

Andrew

Stayed 3 nights in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/5/26
Hello Andrew, Thank you for taking the time to leave this review of your stay here with us. We hope to welcome you back in the future. Kind regards, Reception Tea,

8/10 Good

Simon

Stayed 1 night in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/6/14
Thank you for taking the time to leave your review. We look forward to welcoming you back in the future. Kind regards, Reception Team.

8/10 Good

Clive

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, with friendly staff. Very dog-friendly too. Pity there was no option for those like me who had to check-out before the 8am start for breakfast at weekends.
Stayed 1 night in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/5/26
Hello Clive, Thank you for taking the time to fill in your review of your recent stay here with us. I am so sorry to hear you couldn't have breakfast with us during your stay. We are more than happy to prepare a continental breakfast or a tale away bag if you are leaving before breakfast starts. Please let us know for future bookings and we can get this ready for you. Look forward to welcoming you back in the future. Kind regards, Hickstead Reception Team

8/10 Good

Anthony

Stayed 1 night in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/6/14
Thank you for taking the time to leave your review. We look forward to welcoming you back in the future. Kind regards, Reception Team.

10/10 Excellent

Wendy

Stayed 3 nights in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/5/19
Hello Wendy, Thank you for taking the time to fill in your post-stay review following your stay here with us at The Hickstead. It is great to hear you had an enjoyable stay. We look forward to welcoming you back soon.Kind regards, Reception Team

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing at all it was a lovely hotel we will be coming back again.
Stayed 2 nights in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/5/19
Hello Robin, Thank you for taking the time to fill in your post-stay review following your stay here with us at The Hickstead. It is great to hear you had an enjoyable stay. We look forward to welcoming you back soon.Kind regards, Reception Team

10/10 Excellent

Rachael

Stayed 1 night in May 2023
Response from Reception Team - The Hickstead Hotel on 2023/5/19
Hello Rachael, Thank you for taking the time to fill in your post-stay review following your stay here with us at The Hickstead. It is great to hear you had an enjoyable stay. We look forward to welcoming you back soon.Kind regards, Reception Team

6/10 Okay

Peter

Business traveler
Stayed 1 night in May 2023
Response from The Hickstead Hotel on 2023/5/6
Hello Peter ,Thank you for taking the time to leave this feedback following your stay here with us. We Look forward to welcoming you back in the future. Kind regards, Hickstead Reception Team

4/10 Poor

Rochelle

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Bathroom cleanliness left a lot to be desired.
Stayed 1 night in Apr 2023
Response from The Hickstead Hotel on 2023/5/2
Hello Rochelle, Thank you for taking the time to leave this feedback following your stay here with us. I am so sorry to hear we didn't live up to standards during your stay, I will be talking with housekeeping to get to the bottom of these problems and get this rectified for any future stays.Hickstead Reception Team

6/10 Okay

Carol

Stayed 2 nights in Apr 2023
Response from The Hickstead Hotel on 2023/5/2
Hello Carol,Thank you for taking the time to leave this feedback following your stay here with us. We Look forward to welcoming you back in the future. Kind regards, Hickstead Reception Team

10/10 Excellent

Samantha

Stayed 1 night in Apr 2023
Response from The Hickstead Hotel on 2023/5/2
Hello Samantha, Thank you for taking the time to leave this feedback following your stay here with us. Also, thank you so much for your great review.We Look forward to welcoming you back in the future. Kind regards, Hickstead Reception Team

8/10 Good

Paul

Stayed 1 night in Apr 2023
Response from The Hickstead Hotel on 2023/4/10
Hello Paul, Thank you for taking the time to fill in your post stay review following your stay here with us. We Look forward to welcoming you back to the hotel in the future. Kind regards, The Hickstead Team.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from The Hickstead Hotel on 2023/5/2
Hello Steven,Thank you for taking the time to leave this feedback following your stay here with us. Also for your great review.We Look forward to welcoming you back in the future. Kind regards, Hickstead Reception Team

8/10 Good

Mark

Stayed 1 night in Apr 2023
Response from The Hickstead Hotel on 2023/5/2
Hello Mark, Thank you for taking the time to leave this feedback following your stay here with us. We Look forward to welcoming you back in the future. Kind regards, Hickstead Reception Team

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had difficulty finding the hotel but everything else was excellent
Stayed 1 night in Mar 2023
Response from The Hickstead Hotel on 2023/4/3
Hello Catherine, Thank you for taking the time to fill in this review following your stay here with us. I am so glad you enjoyed your stay and we look forward to welcoming you back to the hotel soon. Kind regards, Kellie MasonGeneral manager

2/10 Terrible

Accucraft

Business traveler
Disliked: Property conditions & facilities
Won't be staying again!
Not a great stay. Arrived on a Saturday night to be told that the restaurant was closed (probably because there were fewer that half a dozen guests staying). The room was baltic so had to ask for the heating to be turned on, the TV was on the fritz and despite having asked for a quiet room found the one I was in was at the start of a corridor which seemed to be busy all night long, doors banging, people talking loudly, until 4.00am. The room got progressively colder, the radiator was behind thick curtains in a window bay and wouldn't heat the room so I resorted to turning the trouser press on to make some warmth!! It was made clear, when I complained, that it was my fault for not contacting the night porter! Offered a £50 refund but, on reflection, a full refund would have been more appropriate. Still awaiting the refund or some further communication.....
Stayed 1 night in Mar 2023
Response from The Hickstead Hotel on 2023/3/18
Hello Mr Langer,Thank you for taking the time to leave this review.I trust the refund has now been received, it was made the day you checked out with us but can take 3-5 days to enter your account. We am so sorry for the troubles you had during your stay. Kind regards, Kellie Mason General Manager