All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1380 out of 2981 reviews" "
The room was lovely with well equipped kitchen and the balcony had a nice view of palm trees and ocean. The garden/pool areas were also very inviting. Beach club restaurant had good food. Grocery store and small eateries right across the street too. We had a great stay.
The staff were helpful and friendly, right from check-in to check-out. Shops and restaurant on site were quite nice. Two pools with adjacent hot tubs, both were great and we saw them being raked/cleaned every morning. Beach right outside was amazing! They also have an on-site spa and salon, which we didn’t make use of.
Sangeetha
Stayed 6 nights in Apr 2024
Response from AKS_RDM on 2024/4/28
Aloha Sangeetha, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
Great property. Have to pay to use the gym. Room was immaculate and the staff were friendly and helpful.
Michael Carbin
Stayed 5 nights in Apr 2024
Response from AKS_RDM on 2024/4/28
Aloha Michael, we appreciate the time you took to share a review and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well and would love to welcome you again in the future! Mahalo.
Aloha Patricia, we are so thrilled that you enjoyed your vacation stay and were comfortable in your accommodations as well as appreciated our beautiful and ideal location. We hope to welcome we're able to welcome you back with us again soon. Mahalo, and a hui hou (until next time).
Aloha Tetyana, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
Staff was great. Very peaceful and several activities.
Daniel J
Stayed 8 nights in Mar 2024
Response from AKS_RDM on 2024/4/22
Aloha Daniel, Thank you so much for your review. We are happy to hear that you thoroughly enjoyed your stay and that our staff gave you a warm welcome. We hope to welcome you again soon. Mahalo.
Excellent service. Beautiful facilities and friendly people
Sandra Viviana
Stayed 5 nights in Apr 2024
Response from AKS_RDM on 2024/4/22
Aloha Sandra, Thank you for your wonderful review. We are so pleased to learn that your stay was a memorable experience, and that you enjoyed our incredible views, friendly staff, and ideal location. We can't wait to welcome you again soon. Mahalo.
8/10 Good
Dana
Traveled with partner
2024/4/19
Liked: Property conditions & facilities
the room we had was sub standard. things didn't work and the view was not good. We complained and got a better room. took 3 days to move us though.
Dana
Stayed 10 nights in Apr 2024
Response from AKS_RDM on 2024/4/20
Aloha Dana, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
It took a while to check in. The property could use a bit of an update. We did enjoy our time overall.
Damon Sean
Stayed 4 nights in Apr 2024
Response from AKS_RDM on 2024/4/20
Aloha Damon, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
10/10 Excellent
Amy
Traveled with family and small children, Traveled with family
Aloha Amy and thank you for sharing this wonderful review. We are so pleased you enjoyed our ideal location close to Kaanapali beach and attractions, as well as our comfortable room and convenient amenities. Your feedback is appreciated, and we'd love to welcome you again for another fabulous stay soon. Mahalo and a hui hou (until next time)!
Ocean view was great. Located near equipment rental for snorkeling etc
Barbara
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 2024/4/20
Aloha Barbara, Thank you for your wonderful review. We are so glad you enjoyed your spacious ocean view accommodations, as well as our friendly staff that made you feel safe and welcome, and your convenient in-room amenities. We would love to welcome you for another vacation stay again in the future. Mahalo!
Aloha Kelsey, Thank you very much for your review. We are so pleased that you enjoyed your recent stay with us. It is wonderful to hear that our staff took great care of you, and that you were comfortable in your accommodations. We can't wait to welcome you back to our resort again soon. Mahalo
I liked that it was close to the local neighborhood and the food trucks. Very super chill resort. Kids love it.
Brian
Stayed 4 nights in Apr 2024
8/10 Good
John
Traveled with family
2024/4/14
The construction they did not notify us loud and annoying.
John
Stayed 6 nights in Apr 2024
Response from AKS_RDM on 2024/4/20
Aloha John, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
Wonderful location. Their resort hotel restaurant was very good. Comfortable rooms. FRIENDLY STAFF!!!
Douglas
Stayed 4 nights in Apr 2024
Response from AKS_RDM on 2024/4/20
Aloha Douglas, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future. Mahalo.
Overall our experience was good. We have been coming here for years and the rooms are outdated. Wish the upkeep in them was a little better but overall it was good.
Rachel
Stayed 6 nights in Apr 2024
Response from AKS_RDM on 2024/4/10
Aloha Rachel, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, entertainment, location, and dining all enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo.
Our family of 5 stayed in the Oceanfront Suite and found it to be the perfect size for us. We loved having coffee on the deck, with a full view of the water. The kitchen in the room was great and there was plenty of space for everyone in our family. We had the best time!!!
Angela Rae
Stayed 4 nights in Mar 2024
Response from AKS_RDM on 2024/4/10
Aloha Angela, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
We have stayed here many times and have always had a great time.
Virgil
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 2024/4/10
Aloha Virgil, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
Love how close it is to the grocery store and the food trucks. Has everything you need without the expense of some of the other places we have stayed. Really nice to have a full kitchen.
Robert Zachary
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 2024/4/8
Aloha Robert, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
10/10 Excellent
Colleen
2024/4/7
This hotel was great! Highly recommend
Colleen
Stayed 1 night in Apr 2024
Response from AKS_RDM on 2024/4/8
Aloha Colleen, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
Our experience was good. One feedback that we have is if we can have some safety measurements with guards around the beach, that would be great. Also there were no house cleaning service during our 5 day stay.
NIlash
Stayed 4 nights in Apr 2024
Response from AKS_RDM on 2024/4/8
Aloha Nilash, We appreciate the time you took to share a review and are so glad to hear that you enjoyed your stay. We appreciate your feedback as well and would love to welcome you again in the future! Mahalo.
Aloha David, we are so glad you enjoyed your vacation stay, and were comfortable in your accommodations as well as appreciated our beautiful and ideal oceanfront location. We hope to have another opportunity to welcome you back with us again soon. Mahalo
8/10 Good
Alfredo
2024/4/5
Two pools was good. Only one dining option specially with limited outside locations near the hotel.
Alfredo
Stayed 3 nights in Apr 2024
Response from AKS_RDM on 2024/4/5
Aloha Alfredo, we appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo
8/10 Good
Michael
Traveled with family
2024/4/5
Liked: Property conditions & facilities
Nice job
Michael
Stayed 4 nights in Mar 2024
Response from AKS_RDM on 2024/4/8
Aloha Michael, We appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo
6/10 Okay
Victor M Lopez
2024/4/2
Liked: Property conditions & facilities
Disliked: Cleanliness
I have to called to asked them to clean and restock all towels and bathroom supplies. They told me that they already did it, they said they do it every Thursday and I told them nobody came to clean the room, they double check everything and they said for some reason they was a miscommunication with the employees.
Victor M Lopez
Stayed 8 nights in Mar 2024
Response from AKS_RDM on 2024/4/3
Aloha Victor, Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
10/10 Excellent
sandi
Traveled with family and small children, Traveled with family
Loved the property and layout of everything. Loved the 2 pools and 2 hot tubs. Loved the live music at the pool and different activities. Very friendly
sandi
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 2024/4/1
Aloha Sandi, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, entertainment, location, and dining all enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo.
10/10 Excellent
Janice
2024/3/31
Janice
Stayed 1 night in Mar 2024
Response from AKS_RDM on 2024/4/22
Aloha Janice, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
Aloha Victor, Thank you very much for your wonderful review. We are delighted to learn that you appreciated our oceanfront views, friendly staff, and ideal location to all that Maui has to offer. It would be fantastic to welcome you back to our corner of paradise sometime. Mahalo.
Aloha Tracy, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
8/10 Good
CHOANICE, Bakersfield
Traveled with family
2024/3/29
Liked: Cleanliness
The furniture is outdated and need to be replaced with more modern furniture.
CHOANICE
Stayed 5 nights in Mar 2024
Response from AKS_RDM on 2024/4/1
Aloha Choanice, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
This was our third time staying here and we absolutely loved it.
BRANDI
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 2024/4/1
Aloha Brandi and mahalo for sharing your review. We're pleased that you enjoyed our great location as well as our spectacular oceanfront views. We strive to provide great value to our guests with comfortable rooms, quality amenities, and friendly customer service with lots of aloha spirit. We appreciate your feedback and hope to welcome you again for another great stay soon. Mahalo and a hui hou (until next time)!
Surprised we had a kitchen! Everything accessible and excellent customer service. Mahalo!
Katy L
Stayed 1 night in Mar 2024
Response from AKS_RDM on 2024/4/1
Aloha Katy, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
Because of this trip for a relief for my family, my wife was stung by something in the bed and it's been two days since they gave me infusions and I want to see what they can do for my wife since it was a terrible experience and I don't want to go back to this never
Oscar
Stayed 5 nights in Mar 2024
Response from AKS_RDM on 2024/3/28
Aloha Oscar, We appreciate you offering this feedback from your recent stay. It’s unfortunate your escape to paradise fell short of your expectations. It has always been our goal for all guests to experience superb hospitality and tranquil stays. We’re disappointed to know this was not the case for you. Please know that all of our mattresses and bedroom furniture were recently installed just over a month ago and are still in brand new condition. You're welcome to call our resort directly to share any additional details from your stay as we were not made aware of any concerns while you were in-house with us. We do hope both you and your wife are feeling better. Mahalo and warmest aloha.
Full kitchen, in unit laundry were very useful. The ocean is awesome, you can even see whales far away. The only problem is roaches.
Oleksandr
Stayed 9 nights in Mar 2024
Response from AKS_RDM on 2024/3/24
Aloha Oleksandr and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.
We had a fabulous stay. The pool was very relaxing in the morning to mid afternoon. Having our own kitchen and Lanai. Also the wonderful lady at the activity desk set me up with a great trip out whale watching. She was so knowledgeable about all activities.
Sally
Stayed 6 nights in Mar 2024
Response from AKS_RDM on 2024/3/24
Aloha Sally, thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
8/10 Good
Cody Robert
Traveled with partner
2024/3/21
Cute. Not the best beach or food. Great pools and staff. I would stay here again
Cody Robert
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 2024/3/22
Aloha Cody, thank you for sharing your review. We are pleased to hear that you enjoyed your overall stay with us. Please know that beach conditions are always subject to change based on the season. We hope to have another opportunity to welcome you back soon. Mahalo
This is the fourth time we’ve stayed at Kaanapali Shores. There’s everything we need here or a short walk away. We like to play tennis and use the courts daily.
Barbra
Stayed 7 nights in Mar 2024
Response from AKS_RDM on 2024/3/19
Aloha Barbara, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
6/10 Okay
MIRIAM
2024/3/17
Liked: Cleanliness
Just ok
MIRIAM
Stayed 3 nights in Mar 2024
Response from AKS_RDM on 2024/3/20
Aloha Miriam, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
Aloha Ernest, we are so glad to learn you enjoyed your recent vacation with us and that our associates were very helpful during your visit. We hope to have another opportunity to welcome you back with us again soon. Mahalo
6/10 Okay
Vannara
2024/3/14
Vannara
Stayed 3 nights in Mar 2024
Response from AKS_RDM on 2024/4/3
Aloha Vannara, We appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo
Aloha Rajaram, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
Aloha Scott, Thank you for your wonderful review. We are so pleased to learn that your stay was a memorable experience, and that you enjoyed our incredible views, friendly staff, and ideal location. We look forward to welcoming you back with us again soon. Mahalo
We absolutely loved our stay here. The locals and workers are beyond amazing. We will definitely be back.
Aerial N
Stayed 4 nights in Mar 2024
Response from AKS_RDM on 2024/3/11
Aloha Aerial, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
The food truck coury next door was great. There is no shuttle to the whaler village which meant we needed to drive and parking is extra per day. No house keeping service for 6 night stay, which meant sandy floors. But the pool and beach area were great, the lending library is cool, and the apt instelf was perfect!
Hannah L
Stayed 6 nights in Feb 2024
Response from AKS_RDM on 2024/3/8
Aloha Hannah, thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future. Mahalo.
Very good apartment/hotel accommodation
Very good location
Short drive to beaches
Pools were great
Allen
Stayed 7 nights in Feb 2024
Response from AKS_RDM on 2024/3/6
Aloha Allen, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
We loved everything about Kaanapali Shores. Friendly staff, fun guests and great location. The room was well appointed and the view was spectacular. The only negative was the recycling truck emptying the glass recycling container at 7:30 am.
John
Stayed 1 night in Mar 2024
Response from AKS_RDM on 2024/3/6
Aloha John, Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations, entertainment, location, and dining all enhanced the quality of your vacation. We hope to welcome you back again soon. Mahalo.
10/10 Excellent
Kenneth, Tulare
Traveled with family
2024/3/3
Liked: Cleanliness
We received an upgrade and it was perfect. Ocean view just steps from the beach
Kenneth
Stayed 1 night in Mar 2024
Response from AKS_RDM on 2024/3/5
Aloha Kenneth, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
The staff was so friendly and helpful! I loved the live music at the pool one evening however we did not know if there was a calendar of events scheduled nightly or if this was a one night occurrence. Pool is relaxing, views were amazing and kitchen was very well equipped. Grocery store was across the street and very convinient!
shaunna
Stayed 4 nights in Feb 2024
Response from AKS_RDM on 2024/3/1
Aloha Shaunna, Thank you very much for your wonderful review. We are delighted to learn that you appreciated our oceanfront views, friendly staff, and ideal location to all that Maui has to offer. We're also happy to hear that you enjoyed our weekly live music at the Beach Club Restaurant. It would be a pleasure to welcome you back to our corner of paradise again. Mahalo
6/10 Okay
galin
Traveled with family
2024/2/28
Liked: Amenities
Disliked: Cleanliness
The rooms were definitely a little bit unclean we found a roach in the kitchen as a welcoming gift. The rooms also smelled a little bit I’m guessing from the rug. But besides those things the rooms it’s self was ok. The first bed in the small room was very creaky and made a lot of noise when people slept in it . Also the kitchen utensils were very old and did not work properly. Finally the washing machine did not work because it made the cloths smell bad, and it was very loud. In conclusion the actual hotel was very nice although the rooms were outdated.
galin
Stayed 7 nights in Feb 2024
Response from AKS_RDM on 2024/2/29
Aloha Galin and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.