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Reviews of Holiday Inn Express Hastings, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hastings, an IHG Hotel
1099 W M43 Hwy, Hastings, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 240 out of 327 reviews" "
Rating 8 - Good. 70 out of 327 reviews" "
Rating 6 - Okay. 8 out of 327 reviews" "
Rating 4 - Poor. 2 out of 327 reviews" "
Rating 2 - Terrible. 7 out of 327 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Room was very spacious.
Stayed 2 nights in May 2024

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spending the night. Needed and got a quite room. Breakfast was limited by my own choice but did look able to please everybody.
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean . Very good breakfast options setting.
Stayed 1 night in Mar 2024
Response from Hanne F on 2024/3/30
Thank you very much for such a wonderful review!Hope to see you again!

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marek

Stayed 3 nights in Mar 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, and our room was clean. The only minute area that was inconvenient was that breakfast wasn't until 7am. We choose Holiday Inn Expresses for what they offer and are very pleased. For us we are chasing sporting activities that our kids are involved in and usually it's up at 6am and out the door by 7am. With a 7am breakfast we had to purchase breakfast offsite. It's an added cost that we generally don't have when choosing a Holiday Inn Express.
Stayed 1 night in Feb 2024

10/10 Excellent

Walter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outlets in the lamp didnt work they were sparking but the room was very clean
Stayed 1 night in Feb 2024
Response from Matt on 2024/2/9
Keith thank you for letting us know about the lamp in the room. We will check that right away. I am glad you enjoyed the rest of your stay.

8/10 Good

Ruth A

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was great. Breakfast was awesome as is the breakfast attendant. Someone ran at all hours above us and the smell of marijuana on our floor was bad. But overall we enjoy the Holiday Inn in Hastings.
Stayed 3 nights in Feb 2024
Response from Matt on 2024/2/9
Ruth thank you for responding to our survey. I am glad you enjoyed your stay and enjoyed the breakfast. I do apologize for the smell of marijuana in the hallways. We are a non-smoking facility, but people still break the rules. We do our best to stop it when notified. We hope to see you again!

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came into town for Baby shower, everyone at hotel was so friendly! Would definitely recommend
Stayed 2 nights in Feb 2024
Response from Hanne F. on 2024/2/5
Hello Cheryl,Thank you so much for the wonderful review!See you soon!

10/10 Excellent

Rebeka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from Hanne F. on 2024/2/5
Hello Rebekah!Thank you so much for your review!See you soon!

2/10 Terrible

Tony

Stayed 1 night in Jan 2024
Response from Hanne F. on 2024/2/5
Hello Tony,I am so sorry if your stay did not go as planned, I was hoping I can get feedback from you. I hope you will give us another try.

8/10 Good

James

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Matt on 2024/2/10
Thank you for taking the time to fill out the survey James. We hope next time we can earn a 10 from you.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Jan 2024
Response from Matt on 2024/2/10
George thank you for your feedback! I am glad you enjoyed your stay.

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was looking forward to sitting in a hot tub but this location didnt have one. Over all it was a pleasant stay.
Stayed 1 night in Jan 2024
Response from Matt on 2024/2/10
Joyce I am sorry you thought we had a hot tub. Hopefully you enjoyed the heated swimming pool. I am glad you had a pleasant stay.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Matt on 2024/2/10
Heather thank you for your 10!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Matt on 2024/2/10
John thank you for giving us a perfect score. We hope to see you again soon.

10/10 Excellent

Allison, Maple Grove

Stayed 5 nights in Dec 2023
Response from Matt on 2024/2/10
Thank you for taking the time to fill out the survey for us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Matt on 2024/2/10
Thank you for giving us a perfect score!! We hope to see you again.

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Hanne F. on 2023/12/29
Thank you for the 5-star review!

8/10 Good

Raymond

Liked: Staff & service, property conditions & facilities
Very nice and easy to reserve a room!
Stayed 1 night in Dec 2023
Response from Matt on 2024/2/10
Raymond thank you for taking the time to fill out the survey for us.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place that is clean and large rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in
Stayed 1 night in Nov 2023

8/10 Good

Paula

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice property and has a good breakfast. The cook is very nice and works hard to put out the best meal. she is always there to say hi and make sure you are happy.
Stayed 3 nights in Nov 2023

10/10 Excellent

adriana roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay
Stayed 1 night in Oct 2023

10/10 Excellent

Trisha

Traveled with partner
Great experience and stay
Stayed 1 night in Oct 2023
Response from Hanne F. on 2023/10/23
Thank you do much for the great review!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

George

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maryellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hanne F. on 2023/10/2
Hello!Thank you for the 5-star review!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Sep 2023

8/10 Good

Julianna M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean - quiet!
Stayed 3 nights in Sep 2023

10/10 Excellent

Curtis

Stayed 1 night in Sep 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in
Stayed 1 night in Sep 2023
Response from Mat on 2023/10/17
Cindy thank you for your feedback. We appreciate filling out the survey for us.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are super friendly and it was a nice looking hotel. The noise levels were really low.
Stayed 1 night in Aug 2023
Response from Matt on 2023/10/17
Donna thank you for your kind words about our hotel. Thank you for taking time to give us your feedback. We hope to see you in the future.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 3 nights in Aug 2023
Response from Matt on 2023/10/17
Maureen thank you for taking the time to fill out the survey. We are glad you enjoyed your stay, and our staff treated you great. We hope to see you in the future.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

10/10 Excellent

Amanda, Rock Springs

Stayed 10 nights in Jul 2023

8/10 Good

Tiffany, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Staff was outstanding.
Stayed 3 nights in Jul 2023
Response from Matt on 2023/7/30
Gayle thank you for giving us a perfect review! I will pass it along to our staff. We are glad you enjoyed your stay.

8/10 Good

Julie

Stayed 2 nights in Jul 2023
Response from Matt on 2023/7/30
Thank you for taking the time to fill out the survey Julie, we appreciate your feedback.

10/10 Excellent

Dana, Junction City

Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Matt on 2023/7/19
Thank you for filling out the survey for us Michelle, we appreciate you taking the time to fill it out. Thank you for the 10!!

10/10 Excellent

Carol

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The fee of $50 for a pet in a “pet friendly “ hotel is a bit steep as most pets who travel with their owners are house trained, other than that my stay was great.
Stayed 2 nights in Jul 2023
Response from Matt on 2023/7/19
Carol thank you for the feedback. The additional charge is for the extra cleaning we have to do. The carpet is shampooed and there are additional steps we have to take for people with allergies. Thank you for giving us great review.

10/10 Excellent

Jennie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Didn’t realize the pool wasn’t heated. Got fresh towels and trash emptied, but that was it during stay. Beds did not get refreshed. Otherwise stay was great!!!
Stayed 2 nights in Jun 2023
Response from Matt on 2023/7/3
Jennie thank you for taking the time to respond to the survey. I apologize for us missing refreshing your beds while you stayed with us. We do have a heated pool; we keep it between 82-84 degrees. If we have just added water sometimes it takes a few hours to get back to temperature. I am glad you enjoyed your stay even though we missed the mark on a few things.