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Candlewood Suites Hartford Downtown, an IHG Hotel

Photo gallery for Candlewood Suites Hartford Downtown, an IHG Hotel

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Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes

Overview of Candlewood Suites Hartford Downtown, an IHG Hotel

Candlewood Suites Hartford Downtown, an IHG Hotel

2.5 star property

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
370 Market Street, Hartford, CT, 06120

Explore the area

  • Popular LocationConnecticut Science Center12 min walk
  • Popular LocationConnecticut Convention Center15 min walk
  • Popular LocationConnecticut Golf Land and Games11 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)20 min drive

Choose dates to view prices

About this area

Hartford

Candlewood Suites Hartford Downtown, an IHG Hotel is located in Downtown Hartford, a neighborhood in Hartford, and is in the city center. Old State House and Butler McCook House and Garden are local landmarks, and travelers looking to shop may want to visit Westfarms Mall and Manchester Parkade. Looking to enjoy an event or a game while in town? See what's happening at XL Center or Dunkin' Donuts Park.

What's nearby

  • Dunkin' Donuts Park - 4 min walk
  • Riverside Park - 9 min walk
  • Connecticut Science Center - 12 min walk
  • Connecticut Convention Center - 15 min walk
  • Connecticut Golf Land and Games - 11 min drive

Getting around

  • Hartford Union Station - 15 min walk
  • Bradley Intl. Airport (BDL) - 20 min drive

About this property

Candlewood Suites Hartford Downtown, an IHG Hotel

Hartford hotel in Downtown Hartford, near Xfinity Theatre
This smoke-free hotel features a fitness center, a snack bar/deli, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. All 81 rooms feature kitchens with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi and free wired Internet are standard, as are flat-screen TVs with satellite channels. Weekly housekeeping is available.
Candlewood Suites Hartford Downtown, an IHG Hotel offers 81 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas.

This Hartford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Things to do

  • Fitness center
  • Swimming pool

Family friendly

  • Free cribs/infant beds
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Separate dining area
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference space (650 square feet)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Up to 80 lbs
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of USD 100.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites Hartford Downtown Hotel
Candlewood Suites Hartford
Candlewood Suites Hartford Downtown
Candlewood Suites Hartford Downtown, an IHG Hotel Hotel
Candlewood Suites Hartford Downtown, an IHG Hotel Hartford
Candlewood Suites Hartford Downtown, an IHG Hotel Hotel Hartford

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 125 out of 303 reviews
5 - Excellent 41%
Rating 4 - Good. 110 out of 303 reviews
4 - Good 36%
Rating 3 - Okay. 33 out of 303 reviews
3 - Okay 11%
Rating 2 - Poor. 21 out of 303 reviews
2 - Poor 7%
Rating 1 - Terrible. 14 out of 303 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

3.9/5

Eco-friendliness

1/5 Terrible

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unwelcoming staff - didn’t care we came to spend the night. Noisy - in the middle of the night people were talking loud in the hallway - slamming of doors - seemed like there was a party going on - according to Candlewood policies that’s not allowed - happens anyway. And lastly in the morning we see staff smoking weed outside - so another impression we got that - they don’t care.
Stayed 1 night in Apr 2022

1/5 Terrible

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
I stayed here 4 years ago and really liked it but last night not so much. It is the third hotel we stayed in this week and more expensive than the other two but was the worst. As we entered the porch area floor was filled with cigarette butts and still there this morning. Butts outside the elevator on the fit floor. No heat in our room last night. One plate in the cupboard and a broken glass. For the price I expected much better. The smell of smoke in the halls was terrible. I used the back entrance last night and a gent was very nice in opening the door for me but was smoking which is all I could smell for hours.
Stayed 1 night in Apr 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service overall great place.clean service was over and above friendly. I won't stay anywhere else. When I come to Hartford. Try op notch.
Stayed 1 night in Mar 2022

4/5 Good

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice clean hotel in industrial setting not much close to hotel.
Stayed 2 nights in Mar 2022

2/5 Poor

Traveled with group
Disliked: Amenities, property conditions & facilities
So I was surprised by the full kitchen. That’s one of the things that got me to book here. My friends and I were staying the weekend for a convention. Day one was ok. The second day, however, we found our thermostat (which we set at 67) progressively going up to 79 and the air blowing hot even when we shut it off. A call to the front desk got us a new room. This room has the opposite problem. The room set at 61 was unable to be set any higher, with cold air continuously blowing. Knowing we could either complain again and move again or just deal, we bundled up and slept. Telling the front desk at check out for us nothing, as they didn’t seem to care. Also, big sloppy patched up cracks in their ceiling.
Stayed 2 nights in Mar 2022