Front of property

Reviews of Tru By Hilton Harrisonburg, VA

2.5 out of 5
Tru By Hilton Harrisonburg, VA
111 Pleasant Valley Road, Harrisonburg, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 278 reviews" "
Rating 8 - Good. 66 out of 278 reviews" "
Rating 6 - Okay. 20 out of 278 reviews" "
Rating 4 - Poor. 11 out of 278 reviews" "
Rating 2 - Terrible. 16 out of 278 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisy from the outside, otherwise I would recommend
Stayed 2 nights in May 2024
Response from Sean on 2024/5/11
Thanks for your feedback, Raymond! We're glad to hear that you had an overall positive experience. We apologize for any noise disturbances from outside and appreciate your understanding. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for a quieter and more enjoyable stay in the future!

10/10 Excellent

Fotekh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Sean on 2024/5/2
Dear Fotekh,Thank you for sharing your feedback with us! We're pleased to hear that you had a nice stay at Tru by Hilton Harrisonburg. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad that we could contribute to your positive experience.If there's anything specific that made your stay enjoyable or if there are any areas where we can further enhance your experience in the future, please feel free to let us know. Your feedback is important to us as we strive to continuously improve our services.We appreciate your stay and hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

SHAWKI, Canton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in
Stayed 1 night in Apr 2024
Response from Sean on 2024/4/14
Dear Shawki,Thank you for your feedback! We're delighted to hear that you found our hotel to be a good place to stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations.If there's anything specific that made your stay enjoyable or if there's anything we can do to ensure future stays are just as great, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sean on 2024/4/13
Dear Jennifer,Thank you so much for letting us know about your excellent stay! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and creating memorable stays for our guests is what we strive for every day, and we're delighted that we could make your time here enjoyable.If there's anything specific that made your stay excellent or if there's anything we can do to ensure future stays are just as enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited eating options in the area. Loved the hotel though.
Stayed 1 night in Apr 2024
Response from Sean on 2024/4/13
Dear John,Thank you for your feedback. We're glad to hear that you loved our hotel! Providing a comfortable and enjoyable experience for our guests is our top priority.We understand that dining options in the area may be limited, and we apologize for any inconvenience this may have caused. However, we're delighted that you found our hotel to be to your liking despite this.If there's anything else we can do to enhance your experience or if you have any suggestions for us, please don't hesitate to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sean on 2024/4/13
Dear Matthew,Thank you for sharing your feedback with us! We're delighted to hear that you had a positive experience during your stay. Providing exceptional service and creating memorable stays for our guests is what we strive for every day, and we're thrilled that we succeeded in making your time here enjoyable.If there's anything specific that made your experience great or if there's anything we can do to ensure future stays are just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Kristene

Business traveler, Traveled with family
Overall it was okay, the breakfast food was not looking good .. sausage & bacon looked spoiled with hints of discoloration. Rooms were clean.
Stayed 2 nights in Apr 2024
Response from Sean on 2024/4/7
Thank you for sharing your feedback regarding your recent stay at Tru by Hilton Harrisonburg. We appreciate your input as it helps us to continually improve our services and amenities.We're glad to hear that you found your room to be clean. Maintaining a clean and comfortable environment for our guests is a top priority for us.However, we are genuinely sorry to hear that your experience with our breakfast did not meet your expectations. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we take food safety very seriously, and we have addressed your concerns with our food and beverage team to ensure that such issues are promptly addressed and do not occur in the future.Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. If there's anything we can do to make your next stay more enjoyable, please don't hesitate to reach out to us directly.Thank you once again for choosing Tru by Hilton Harrisonburg. We appreciate your patronage and hope to have the opportunity to welcome you back for a more pleasant experience.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sean on 2024/4/8
Dear Christy,Thank you for taking the time to share your feedback and for giving us a perfect rating! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience during your stay at Tru by Hilton Harrisonburg.Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we were able to meet your expectations. Your satisfaction means the world to us, and we're grateful for your endorsement of our hotel.We look forward to welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you once again for choosing Tru by Hilton Harrisonburg. We can't wait to see you again soon!

10/10 Excellent

Allison

Traveled with family
Super clean, comfortable beds, friendly staff.
Stayed 1 night in Apr 2024
Response from Sean on 2024/4/7
Dear Alison,Thank you for taking the time to share your feedback about your recent stay at Tru by Hilton Harrisonburg. We're thrilled to hear that you had such a positive experience with us.Maintaining a clean and comfortable environment for our guests is a top priority, and we're delighted that you found our hotel to be super clean and our beds to be comfortable. Additionally, providing friendly and attentive service is something we strive for, and we're pleased that our staff made a positive impression on you.Your kind words mean a lot to us, and we truly appreciate your endorsement of our hotel. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you once again for choosing Tru by Hilton Harrisonburg. We look forward to seeing you again soon!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Breakfast was great!
Stayed 1 night in Mar 2024
Response from Sean on 2024/4/7
Dear Debra,Thank you for taking the time to share your feedback about your recent stay at Tru by Hilton Harrisonburg. We're delighted to hear that you had a pleasant experience with us and that you found your room to be very clean and comfortable.Ensuring a comfortable and enjoyable stay for our guests is our top priority, and it's wonderful to know that we succeeded in meeting your expectations in this regard. We're also thrilled that you enjoyed our breakfast offerings. Providing a delicious and satisfying breakfast experience is important to us, and we're glad to hear that you found it to be great.Your kind words mean a lot to us, and we appreciate your endorsement of our hotel. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Thank you once again for choosing Tru by Hilton Harrisonburg. We look forward to seeing you again soon!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool table in the lobby. Room and bathroom very clean. Would stay there again.
Stayed 1 night in Mar 2024
Response from Sean on 2024/4/7
Dear Joan,Thank you for taking the time to share your positive feedback about your recent stay at Tru by Hilton Harrisonburg. We're thrilled to hear that you enjoyed your time with us and that our amenities, including the pool table in the lobby, added to your overall experience.Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we're delighted to learn that you found your room and bathroom to be very clean. Your satisfaction is our top priority, and it's wonderful to hear that we met your expectations in this regard.We truly appreciate your kind words and are grateful for your endorsement of our hotel. It would be our pleasure to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you once again for choosing Tru by Hilton Harrisonburg. We look forward to hosting you again soon!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in
Stayed 1 night in Mar 2024
Response from Sean on 2024/4/7
Dear Janet,Thank you for taking the time to share your feedback regarding your recent check-in experience at Tru by Hilton Harrisonburg. Your satisfaction is our top priority, and we appreciate your kind words about the efficiency of our check-in process.Ensuring a smooth and expedited check-in experience is something we strive for consistently, and it's rewarding to hear that we succeeded in meeting your expectations in this regard. Your acknowledgment serves as motivation for our team to continue delivering excellent service to all our guests.We're delighted to have had the opportunity to provide you with a positive stay, and we look forward to welcoming you back to our hotel in the future. Should you have any further comments or suggestions, please don't hesitate to reach out to us.Thank you once again for choosing Tru by Hilton Harrisonburg. We value your patronage and hope to see you again soon.

8/10 Good

Melissa, Pompton Plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and close to JMU. Beds could have been more comfortable
Stayed 1 night in Mar 2024
Response from Sean on 2024/3/4
Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you found our hotel clean, quiet, and conveniently located near JMU. We apologize if the comfort of the beds did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we strive to continuously improve our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.

10/10 Excellent

Kelly

Stayed 1 night in Feb 2024
Response from Sean on 2024/3/23
Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you had a great experience at Tru by Hilton Harrisonburg.Your satisfaction is our top priority, and we're thrilled that you enjoyed your time with us. If you have any specific comments or suggestions on how we can make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Patricia E.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the highway. The front staff lady was friendly and efficient.
Stayed 1 night in Feb 2024
Response from Sean on 2024/2/4
Thank you so much for taking the time to share your experience at Tru by Hilton Harrisonburg. We're delighted to hear that you found our hotel to have easy access off the highway, making your stay convenient. Our team takes great pride in providing a seamless and friendly experience, and we're thrilled that the front staff, particularly the lady you mentioned, was able to make your visit enjoyable with her friendliness and efficiency.At Tru by Hilton Harrisonburg, we strive to create a welcoming and comfortable environment for all our guests, and your feedback is truly appreciated. We look forward to the opportunity to welcome you back for another positive experience.

8/10 Good

Sarah

Breakfast was awful with stale bread, no other meat choice but some type of of sliced sausage. Other than that a perfect stay.
Stayed 1 night in Jan 2024
Response from Sean on 2024/1/31
Dear Sarah,Thank you for taking the time to provide feedback about your recent stay at Tru by Hilton Harrisonburg. We are delighted to hear that your overall stay was enjoyable, but we sincerely apologize for the issues you encountered with our breakfast offerings.We take guest feedback seriously and appreciate your comments about the stale bread and lack of alternative meat choices. It is through feedback like yours that we are able to identify areas for improvement and make necessary changes to ensure a better experience for our valued guests.Please be assured that we will closely evaluate and address these issues with our breakfast team to ensure that these concerns are not repeated in the future. We understand the importance of offering a fresh and diverse breakfast selection, and we apologize that we fell short of meeting your expectations during your stay.We appreciate your patience and understanding, and we would love the opportunity to have you as our guest again on your next visit to Harrisonburg. We will make every effort to provide you with a significantly improved breakfast experience.

10/10 Excellent

Michele

Traveled with partner
Liked: Amenities, property conditions & facilities
My new favourite chain when travelling Ontario-Florida! Everything was great!
Stayed 1 night in Jan 2024
Response from Sean on 2024/1/29
Thank you for your great review we look forward to welcoming you anytime you are traveling through again.

8/10 Good

Oksana

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Response from Sean on 2024/1/27
Thank you for your good review. We look forward to welcoming you back anytime you are in the area.

8/10 Good

Sirona, Raymond

Stayed 1 night in Jan 2024
Response from Sean on 2024/2/8
Dear [Guest's Name],Thank you for taking the time to rate your recent stay at Tru by Hilton Harrisonburg, VA. We appreciate your feedback and are glad to see that overall, you had a positive experience.Your satisfaction is important to us, and we take your feedback seriously as we continuously strive to improve and enhance our guests' experiences. Your input helps us identify areas for improvement and ensures that we continue to provide the best possible service to our guests.We hope to have the opportunity to welcome you back to our hotel in the future and to earn that extra star from you on your next stay.

8/10 Good

Tom, York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sean on 2024/1/13
Thank you for your positive review, we look forward to welcoming you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Quiet
Check in was easy and the staff is cordial. Room was clean and quiet. We liked the clean, spare style of the room.
Stayed 1 night in Jan 2024
Response from Sean on 2024/1/11
Thank you for sharing your positive experience at Tru by Hilton Harrisonburg! We're delighted to hear that check-in was smooth, the staff was cordial, and you enjoyed the clean, spare style of the room. We appreciate your feedback and look forward to welcoming you again.

4/10 Poor

Anil

Disliked: Property conditions & facilities
Noisy air conditioning fan that would not turn off
Stayed 1 night in Dec 2023
Response from Sean on 2024/1/31
We apologize for the inconvenience you experienced with the noisy air conditioning fan during your stay at Tru by Hilton Harrisonburg. Our team is committed to providing a comfortable and enjoyable stay for all our guests. We will address this issue promptly to ensure it doesn't affect future stays. Thank you for bringing it to our attention. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rude and condescending, not professional at all.
Stayed 1 night in Nov 2023
Response from Sean on 2023/12/29
We sincerely apologize for the unpleasant experience you had with our staff. Your feedback is invaluable, and we're committed to addressing this issue to ensure a more positive experience in the future.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
Beatiful Hotel. Clean. Friendly staff. Beverage center welcoming. Breakfast delish. I was able to use the fitness room after 8pm and felt safe. They even have convenience store types of snack and sodas available at the main desk for purchase, no need to dig up loose change to pay. Will definitely stay again when I'm in town. Thank you.
Stayed 2 nights in Dec 2023
Response from Sean on 2023/12/23
We are glad you enjoyed your stay with us. We look forward to seeing you again when you are in the area again.

8/10 Good

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with friendly staff, the bathroom had damage to the wall that was poorly fixed
Stayed 1 night in Dec 2023
Response from Sean on 2023/12/23
Sorry the bathroom wall was poorly fixed, but we are glad you enjoyed clean and friendly atmosphere.

8/10 Good

Richard

Stayed 1 night in Nov 2023
Response from Sean on 2023/12/5
We are glad you enjoyed your stay please feel free to visit us again if you are in the area. We will greet you with a warm smile and a comfortable place to stay.

8/10 Good

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They almost didn’t allow us to stay at property because we live semi local. Luckily my boyfriend was able to show his ID with our correct address. Was supposed to have room cleaned every other day but that didn’t happen. We were there for three nights and they never came by on the second day. Breakfast was fair considering what it was. Room was clean and comfortable. Would stay here again if back in the area.
Stayed 3 nights in Nov 2023
Response from Sean on 2023/12/2
We are glad you were able to stay with us. We look forward to seeing you again if you are ever back in the area.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in Nov 2023
Response from Sean on 2023/11/24
Thanks for staying with us at the Tru by Hilton Harrisonburg. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy in the room above us. Constant stomping all night. Had a very hard time sleeping. Also, the greek yogart at breakfast was full of mold.
Stayed 1 night in Nov 2023
Response from Sean on 2023/11/24
Thank you for your recent stay at Tru by Hilton Harrisonburg. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to share with us your thoughts. We’re sorry to hear that the room above you were noise. We have looked into the yogurt was investigated and they were all in date. I will address your feedback with our team immediately. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
4th stay and always a favorite for when we are rooting on the Dukes!💜💛💜💛
Stayed 1 night in Nov 2023
Response from Sean on 2023/11/5
We are so glad that you keep staying with us, we will welcome you back with a nice smile and comfortable place to stay! Go Dukes!!

10/10 Excellent

Uvonne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel
Stayed 1 night in Oct 2023
Response from Sean on 2023/11/5
Thank you for your great review! We appreciate guest feedback. Next time you are in the area we will welcome you back with a smile and a comfortable place to stay.

8/10 Good

Mitchell

Stayed 1 night in Oct 2023
Response from Sean on 2023/11/12
Thanks for your postive feedback, we look forward to welcoming you again if you are in the area.

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV did not work. Staff was unable to fix it or give us another room. Very disappointing.
Stayed 1 night in Oct 2023

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marlea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly chic experience. Staff was friendly, facilities were outstanding.
Stayed 2 nights in Oct 2023

2/10 Terrible

Stuart

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Room noise all night long
If you want quiet while you sleep, don’t stay here! The HVAC system in the room has a fan that can’t be shut off and makes a high-pitch whining noise ALL NIGHT. Nothing they could do! It was maddening. I never slept and left the hotel for my 6+hr drive home by 7am.
Stayed 1 night in Oct 2023

10/10 Excellent

Brad

Stayed 1 night in Oct 2023
Response from Sean on 2023/11/24
Thanks for staying with us at the Tru by Hilton Harrisonburg. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Very Comfortable
Very comfortable beds, good water pressure in the shower, everything was very clean. Convenient stop off of 81.
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tommie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Comfortable beds good coffee
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was no landscaping
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for cost
Stayed 1 night in Sep 2023

10/10 Excellent

Erin

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 2 nights in Aug 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Terrell

Stayed 1 night in Jul 2023

10/10 Excellent

marsha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very simple accommodations. Clean, quit, and affordable.
Stayed 1 night in Jul 2023