Reception

Reviews of Hotel Seville

3 out of 5
Hotel Seville
302 N Main Street, Harrison, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 334 out of 672 reviews" "
Rating 8 - Good. 208 out of 672 reviews" "
Rating 6 - Okay. 82 out of 672 reviews" "
Rating 4 - Poor. 30 out of 672 reviews" "
Rating 2 - Terrible. 18 out of 672 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM Eric on 2024/5/21
Mr. Brian,Thank you so much for taking the time to review us. We at the 1929 Hotel Seville pay so much attention to these reviews as it gives us constructive feedback on how to improve.You, our valued guests, will always receive our best efforts in providing a warm welcome and a great hotel stay experience.Respectfully,

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024
Response from GM Eric on 2024/5/21
Mr. Brian,Thank you VERY much for taking the time to write us a review. We are thrilled you've given the historic 1929 Hotel Seville your highest grade. We do work hard to provide a clean, comfortable and quiet stay to our valued guests.Thank you again for your review. It means the world to us.Sincerely,

8/10 Good

LORI

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Town square was a couple blocks away and was nice walking
Stayed 1 night in May 2024
Response from GM Eric on 2024/5/15
Ms. Lori,Thank you so much for taking the time to write us a review. We at the historic 1929 Hotel Seville are very proud for helping to lead a downtown Harrison renaissance. There are several eateries preparing to open their doors on the square as well as community activities happening daily on the square. It's fun to watch and be a part of that excitement.Please come stay with us again! Our tavern and bistro, Two Ravens at the Seville, has updated their menu to include crowd favorites but also some new dishes that are sure to please.Thank you again,

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to improve their grab and go breakfast. Include some muffins.
Stayed 3 nights in Apr 2024
Response from GM Eric on 2024/4/26
Ms. Judy,Thank you VERY much for giving us a review and for giving us your highest grade. We, the staff at the historic 1929 Hotel Seville, read every review and try to act on every suggestion.I agree. Our grab 'n go breakfast needs more options. I have good news! Our awesome restaurant partner, Two Ravens, has just hired a pastry chef and we will be offering breakfast pastry VERY soon. Please stay tuned!Thank you again SO much for taking the time to interact with us. Thank you for making our story part of YOUR story.Sincerely,

10/10 Excellent

ELIZABETH

Liked: Amenities, property conditions & facilities
Really enjoyed staying at this historical hotel. Very friendly and helpful staff. Had everything I needed for a refreshing stopover. Safe, convenient parking as well.
Stayed 1 night in Apr 2024
Response from Front desk manager on 2024/4/23
Thank you VERY much for taking the time to post a review. Reviews are the best way for the 1929 Hotel Seville to measure our progress in providing a clean, quiet, and comfortable stay in an historic and beautiful setting.We, the staff at the historic 1929 Hotel Seville, always keep in mind that our guests are our #1 focus and we hope that it shows.Thank you again for your patronage and we hope to see you again soon

10/10 Excellent

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I have driven by this historic hotel countless times. Each time we do, we always say, we should stay there some time. Well this weekend was that time. It was just as wonderful as we anticipated. Yes it’s small, but quant and extremely well kept. We will absolutely be staying here again.
Stayed 1 night in Apr 2024
Response from Front desk manager on 2024/4/22
Thank you VERY much for taking the time to post a review. Reviews are the best way for the 1929 Hotel Seville to measure our progress in providing a clean, quiet, and comfortable stay in an historic and beautiful setting.We, the staff at the historic 1929 Hotel Seville, always keep in mind that our guests are our #1 focus and we hope that it shows.Thank you again for your patronage and we hope to see you again soon

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from GM Eric on 2024/5/15
Mr. Michael,Thank you for taking the time to give us a review! We at the 1929 Hotel Seville are very grateful to our guests. We know you have choices and we are proud to have earned both your business and your positive review.Please come again soon! Two Ravens at the Seville, our tavern and bistro, just revamped its menu and they've kept crowd favorites but have added several dishes that are sure to please!Thank you again,

6/10 Okay

MG

Traveled with family
Liked: Cleanliness, staff & service
We chose this hotel on-line for its uniqueness. It is on the historic registry. The foyer and pictures are interesting. The rooms are limited in size. Our original room was so small that we needed to upgrade to a larger room to get a refrigerator and a bit more space. Here are some things we found to cause a 2-1/2 to 3 star rating. 1. Single pane windows provided very little sound insulation. One of the panes in our adjoining room was broken. The noise on the main road through town continued, but eventually quieted down some after 11pm, but not totally on a Friday evening. By leaving the bathroom fan, AC on constant fan, and sound machine on, it masked most of the street noise until morning. 2. The bathrooms were TINY. No place to put toiletry bags except for a small shelf right over the toilet. 3. Grab and Go breakfast was quite a disappointment- cellophane-wrapped pastries (mine being very dry), coffee, and tea.
Stayed 1 night in Apr 2024
Response from Front desk manager on 2024/4/23
Thank you for taking time to leave us a substantive review. I apologize that we fell short of the mark.We at the historic 1929 Hotel Seville strive to provide a clean, quiet, comfortable stay. We are constantly striving to update this historic beauty but we obviously left you disappointed.Our breakfast is advertised as "grab 'n go" with prepackaged pastries and prepackaged fruit bars. Again, we regret falling short of your expectations.

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seville might be old 1929 but what a cool experience. Small but very nice room. Loved my stay do far.
Stayed 1 night in Apr 2024
Response from GM Eric on 2024/4/12
Mr. Tony,Thank you VERY much for taking time to leave us a super positive review!We are SO glad you had a great stay experience. We, the staff at the 1929 Hotel Seville, do our best to provide a clean, quiet, and comfortable stay in beautiful surroundings. Great reviews like yours provide fuel to keep striving to provide excellent customer service and to keep improving this aging, but beautiful historic landmark.Thank you again,

4/10 Poor

Dave

Liked: Cleanliness, amenities, property conditions & facilities
The website says breakfast is included. There’s no breakfast except lukewarm, old coffee. Very disappointing
Stayed 1 night in Apr 2024
Response from GM Eric on 2024/4/15
Mr. Dave,Thank you for taking time to review us. I apologize that we did not meet your expectations. We will conduct training with front desk staff to ensure our coffee is hot and fresh.Our website describes our breakfast as "grab 'n go," with prepackaged pastries and prepackaged fruit bars. We recognize that this is a limiting option for some guests and we hope to expand that offering in the near future.I do apologize again for not meeting the mark. We will keep striving to improve both the quality and diversity of our offerings.Sincerely,

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, property conditions & facilities
While the rooms are small it is a very nice place to stay with lots of history. Comfortable beds and clean!
Stayed 1 night in Mar 2024
Response from GM Eric on 2024/4/9
Ms. Bridgett,Thank you VERY much for taking time to write us a review and for giving us your highest marks! The 1929 Hotel Seville's rooms WERE quite modern for their time 95 years ago. Our guests DO find them on the smaller side but we are super proud of how we maintain them and are glad it shows!Our housekeeping team is second to none and work super hard to keep our rooms spic and span. We are so glad you found the rooms clean and comfortable because our guests are the reason we do this and keep this aging beauty in trim.Thank you again for choosing the 1929 Hotel Seville. We hope we've earned your repeat business and will ALWAYS strive to earn your highest marks.Sincerely,

2/10 Terrible

Christopher, Hot Springs Village

Disliked: Cleanliness, staff & service, property conditions & facilities
The room needed curtains. It only had blinds that let so much light in that it never got dark. I could read without a light on at midnight. The bathroom door had to be slammed in order to latch. The bed was extremely lumpy and was very squeaky whenever someone turned over. We ate in the restaurant. There was only 3 choices for meals. The chicken that I was served was undercooked and unedible. I would avoid this property like the plague.
Stayed 1 night in Mar 2024
Response from GM Eric on 2024/4/1
Mr. Christopher,Thank you for taking time to review us. We sincerely apologize for not meeting your expectations. I checked your room. We will install curtains to ensure light-sensitive guests are accommodated. I agree our comforters look lumpy. The reason is we wash them after every stay and the batting tends to bunch up. We have also tightened the bed frame to ensure we don't get any more squeaks.I also relayed your critique of the restaurant to the owner. I am sorry we have lost your business. We have taken your criticisms to heart and will strive to improve our service.Sincerely,

6/10 Okay

Dennis

Traveled with family
Liked: Staff & service
Disliked: Amenities
A great historic hotel! Limited hot water in the shower. The shower faucet didn’t operate as it should.
Stayed 1 night in Mar 2024
Response from GM Eric on 2024/3/15
Mr. Dennis,Thank you very much for leaving us a review. We do love this historic beauty but she does demand constant attention.I apologize that you had had issues with the shower. I believe you stayed in one of our historic king bed rooms. I have initiated maintenance for that shower to correct that issue.Again, my sincere apologies but thank you very much for bringing this to our attention.Respectfully,

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine old hotel with unique architecture and decor
Stayed 1 night in Mar 2024
Response from GM Eric on 2024/3/15
Mr. Kevin,Thank you VERY much for giving us a super positive review! We do love this historic hotel. It's more of a community lodestone as Harrison celebrates weddings, anniversaries, proms, and graduations with us. Thank you again for visiting and we look forward to hosting you again soon!Sincerely,

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture and history
Stayed 3 nights in Mar 2024
Response from GM Eric on 2024/3/11
Ms. Mary,Thank you VERY much for posting a review! We certainly appreciate you taking the time to help us "get the word out" about our beautiful hotel.Spanish revival architecture was very "in vogue" in the 1920's and 1930's. I look up at the arches and hand-painted detail of the walls and beams and think of how much fun this hotel has seen in "The Jazz Age."Please come to stay with us again soon. We appreciate our amazing guests.Sincerely,

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service
The heater wouldn't work in the room. We were freezing. Also it was really loud. Like someone was running up and down the halls all night. Cool hotel visually, just didn't really feel comfortable enough to ask for help on the heater. I was staying there with just me and my kids and didn't feel entirely safe
Stayed 1 night in Feb 2024
Response from Sky on 2024/2/27
Hey, Sara. Next time, please ask for help! A heater, a blanket, hot cocoa, or to change rooms! It is what we are here for. Your stay should be warm and inviting, and we would not ask you to settle for less!

8/10 Good

Scott

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/26
Mr. Scott,Thank you so much for taking time to review us. We sincerely value our guests.Please return soon as we have many more exciting projects to share in the coming weeks. Most notably, a restauranteur is taking over our bar/restaurant and we can't be more excited to sample the food and enjoy the live entertainment Two Ravens at the Seville will bring.Please come stay with us again and give us the opportunity to earn your highest rating!Respectfully,

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place
Delightful restored 1929 hotel. Room small (remember 1929), clean, and quiet. Lobby way cool. Thoroughly enjoyed much more than "modern" hotel. Recommend without any concerns.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/23
Mr. Arthur,Thank you VERY much for taking time to write us a thoughtful review. We are incredibly grateful for our valued guests and I am personally very happy that you enjoy the same attributes that make the 1929 Hotel Seville unique and special.We have more things to share! A new restaurant is coming in to provide lunch dinner and breakfast options as well as a rocking Irish Pub,Please come back soon.Sincerely,

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stop and rest.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/20
Mr. David,Thank you for taking time to review us. However, I regret that we didn't earn your highest recommendation.While the 1929 Hotel Seville is almost 100 years-old, we try to keep the ambience and feel of a classic hotel with modern amenities such as streaming tv service, microwaves, coffee makers, mini-fridges and the like.Thank you for staying with us and if you have recommendations for improvements, we are all ears.Sincerely,

10/10 Excellent

catherine, Jacksonville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel isn’t fancy but it is charming off the charts. The double rooms are wonderful because it’s two bedrooms two baths. Perfect for traveling with others so there’s no competition for the bathroom and each bedroom has their own tv. I have stayed here numerous times.
Stayed 4 nights in Feb 2024
Response from GM Eric on 2024/2/20
Ms. Catherine,Thank you VERY much for your thoughtful and generous review. The 1929 Hotel Seville has several rooms that, while being state of the art in 1929, do not meet the needs of modern travelers. We have converted several single queen bed rooms into double queens. You must have stayed in one of those rooms. We're glad you enjoyed that feature!Please come stay with us again soon. We have several major improvements that will be arriving in mid-March.Thanks again,

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautifully renovated hotel. Kudos for the careful attention to style. Very comfortable as well. It needs a few more amenities to be five star.
Stayed 3 nights in Feb 2024
Response from GM Eric on 2024/2/19
Ms. Sarah,Thank you very much for writing such a thoughtful review.We seek to preserve the historic elegance of this graceful beauty. We, the staff at the 1929 Hotel Seville, appreciate your kind words.Please come visit us again and give us your thoughts on how we can improve. We are adding a more fulsome restaurant/bar experience within a few weeks and hope to open a separate coffee bar with a few "to go" items as well.Sincerely,

10/10 Excellent

Tammi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the historical pics! Our King room with balcony is very comfortable. This place just needs a nice restaurant.
Stayed 2 nights in Feb 2024
Response from GM Eric on 2024/2/19
Ms. Tammi,Thank you VERY much for the outstanding and thoughtful review. We at the 1929 Hotel Seville take great pride in the historic beauty that we are lucky enough to work in everyday.Please stay tuned--we will have exciting news VERY soon concerning our dining options. We are in talks with a talented chef and will be announcing a grand opening in the next several weeks for breakfast lunch and dinner.Come see us again soon!Sincerely,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than what was expected
We were on our way to central Arkansas and decided to stay here as a halfway point. It is of course an old hotel but it is very well kept. Staff was very friendly and helpful. The hotel has modern features like key card doors, nice upgraded bathrooms, and roku tv. Outside of that, you think you have stepped back into time with the building architecture. The rooms are small but they were probably made for passing through travelers, like us. It may not look like much on the outside but its quite unique on the inside.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/14
Mr. Kevin,Thanks VERY much for writing us a review. We may be biased but we, the staff, consider ourselves to be the mainstay of the city of Harrison and strive to be worthy of that idea.I'm sure our rooms were "state of the art" back in 1929. However, as you point out, we do try to modernize where we can and provide amenities that weary travelers appreciate like mini fridges and streaming tv service.Please come stay with us again. We will have exciting news to share in the coming weeks and will be expanding our services and amenities.Thank you again, sincerely.

10/10 Excellent

Roger, Sherwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wondrrful, historic property. Has much of the old charm while having also having updates, such as fridge/microwave/sink in the room and wonderful rainfall shower. The restaurant they used to have is closed, so no food service - and breakfast is not provided.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/14
Mr. Roger,Thanks so much for taking the time to write a thoughtful review of the 1929 Hotel Seville. We sincerely appreciate your feedback as we strive to get better and better.Our restaurant/bar is open Thursday through Saturday evenings, 5pm to 11pm. However, please stay tuned, we are in discussions to improve this service by expanding the menu and the operating hours.We do provide a "grab 'n go" breakfast consisting of coffee and tea and prepackaged pastry and fruit bars. While we realize this is a limited offering, we are again looking to expand this offering in the immediate future.Thank you again for taking the time to share your thoughts and your feedback. The staff and I sincerely look forward to hosting you again.Respectfully,

10/10 Excellent

Austin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/6
Mr. Austin,Thank you VERY much for your positive review. We treasure our positive reviews and, as always, look for opportunities to improve our service to you, our valued guests.Thank you again for taking the time to give us your feedback. We will never forget that our number one priority is you, our honored guests.Sincerely,

8/10 Good

Amanda

Traveled with family
Liked: Amenities
Nice hotel. Stayed 4 times now. No problems. Need to keep bedding in room for pull out couch.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/6
Ms. Amanda,Thank you VERY much for taking the time to review us! We appreciate the opportunity to hear from our valued guests and get feedback on how we can improve our offerings and improve your stay experience.Thank you also for being a repeat guest. We have found that keeping our extra bed linens and towels at the front desk is best for sanitary and convenience reasons. If your travels take you back to Harrison, please reach out and we will ensure extra towels and linens are placed in your room ahead of your visit for your convenience.Sincerely,

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from GM Eric on 2024/2/6
Mr. Brett,Thank you for taking the time to give us a review! We read EVERY review, looking for chances to improve and, when appropriate, congratulating our staff on providing the very best service.Please come stay with us again soon and give us the chance to earn your very highest recommendation!Sincerely,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/2/6
Mr. Brian,Thank you VERY much for your positive review! We hope we met all of your expectations for a clean, quiet and comfortable stay. We at the 1929 Hotel Seville know you have options on where you stay when visiting the natural splendor of Northwest Arkansas and we are sincerely glad you chose us.Please come stay with us again soon.Respectfully,

4/10 Poor

Valerie

Disliked: Amenities, property conditions & facilities
Shower stall was very small. "Free breakfast" was a fig bar and a packaged bun.
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/2/6
Ms. Valerie,Thank you for taking the time to give us a review. I apologize that we did not meet your expectations for your stay.Our historic rooms were built to the highest of standards for 1929. Some find our historic rooms smaller than they expect. However, I hope you found your room to be clean, comfortable and quiet. That is our foremost goal.Our breakfast is advertised as "grab 'n go," with limited options, I agree. Please stay tuned though, we plan to have more options in the near future and hope you will give us another chance to earn your repeated business.Thank you again for providing feedback.Sincerely,

8/10 Good

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service
Pretty lobby, shower floods the bathroom because the curtains are too short. Can hear outside street pretty easily from room. Really liked the streaming service options on the TV in our room.
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/30
Ms. Kelsey,Thank you so much for taking time to review us. We investigated the shower issue and took action. We lengthened the shower curtain chains to fix that issue--thank you so much for bringing that to our attention.I apologize for the street noise. We are working to replace our antique windows with modern replacements so please stay tuned for more improvements.Again, thank you for taking time to write a meaningful and helpful review. You helped us get better and we appreciate it.Sincerely,

10/10 Excellent

Tammi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this historic hotel! It was very comfortable and very quiet! We only hoped for a restaurant on site.
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/29
Ms. Tammi,Thank you VERY much for your super positive review! We are so glad you enjoyed your stay. We DO, in fact, have a restaurant on site. It's hours are currently Thursday through Saturday, from 5pm to 11pm with a very limited menu.Please stay tuned though. We DO plan to expand both the hours and the offerings. We are planning big things for the historic 1929 Hotel Seville. Please come stay with us again.Sincerely,

10/10 Excellent

Charles

Stayed 1 night in Jan 2024
Response from GM Eric on 2024/3/26
Mr. Charles,Thank you very much for taking the time to give us a review! We sincerely appreciate our beautiful hotel and are thankful for discerning guests who appreciate a work of art and our efforts to keep her in trim.Thank you again and please come visit us again soon.Respectfully,

4/10 Poor

Kayleigh

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/29
Ms. Kayleigh,I apologize sincerely that you had a poor experience with us. If you have time and care to do so, would you please reach out to me directly to see how we fell short and how we can rectify your concerns so that we can improve?Thank you and apologies again,

10/10 Excellent

Robert

Business traveler, Traveled with partner
Very well preserved 1920’s era hotel. A rarity today; clean rooms, friendly staff, excellent room rates and good location. The rooms are not large, but they are weren’t in the 1920s either.
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/29
Mr. Robert,Thank you VERY much for writing such a positive review. We are working very hard to preserve this historic beauty and provide a clean, comfortable, and quiet stay experience.We are SO glad you enjoyed your stay and hope you'll return soon to visit us again.Sincerely,

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
People was friendly great place
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/29
Mr. Brian,Thank you very much for your super positive review! We, the staff at the historic 1929 Hotel Seville, are proud to work in such beautiful surroundings and we hope it shows.We sincerely appreciate you taking the time to write us a review and we hope you'll come back soon.Sincerely,

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful historic hotel within walking distance to the town square. Nice town for an over night stay. Great thrift and flea market shopping. Felt safe and welcomed. The movie theater in town is nice, clean and cozy. Plenty of dinning options ranging from chain restaurants to local favorites. Would definitely stay here again!
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/18
Jordan,Thank you SO much for your fulsome and positive review! We do have a downtown that is growing and thriving and our location cannot be beat. Harrison is located at the headwaters of the historic Buffalo River and our hiking, kayaking and camping is amazing!Thank you again for your positive review. We at the historic 1929 Hotel Seville are proud to be a landmark in the great city of Harrison. Please come visit us again in our glorious springtime weather!Sincerely,

2/10 Terrible

Teresa, Sapulpa

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The first room we were assigned had two broken heaters that would not come on at all. They moved us to a new room with a heater that came on but would not blow. We waited 2 hours for the room to warm up and were still shivering while wearing our coats in the room. They refused to refund or move us to another room stating that is the heater works in the only other room they had in our size. We had to buy a space heater from walmart to warm our room. Then our nieghbors were up late partying and yelling to after 2am. Our child was in tears saying he couldn't sleep. The for we were on can be heard from the front desk. Attempted calling the front desk with no answer. We finally had to confront the group of drunk guys about the noise. When we told the kids working the front desk the next morning he just laughed at us. We have stayed at this hotel on many visits to Harrison and loved it. However, this was a different experience under the new management. We will never go back now and do not recommend it to anyone. Definitely more of a hotel for loud drunk guys than families now.
Stayed 1 night in Dec 2023
Response from GM Eric on 2024/1/16
Ms. Teresa,I am very sorry for your poor customer experience in our hotel. We have made changes based upon your experience. We are making every attempt to get ahead of the cold snap and preheating our rooms to ensure our guests are comfortable. We strive to provide a quiet, clean and comfortable stay. We have provided training to our front desk personnel to ensure no loud guests interfere with other guests.Again, I am sincerely apologetic about your poor experience and hope that we can make some sort of amends. Would you please reach out to me directly at: eric@theozk.com to see how we can regain your trust?Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The hotel in itself was cute and historic, however, the bed was not comfortable, every turn I made a spring was in my back and hip and squeaked all night resulting in zero sleep. It could definitely use an upgrade!
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/18
Hello Anonymous,I sincerely apologize that your stay did not meet your expectations. Would you mind reaching out to us directly so that we can solve that issue you experienced?Again, we regret we missed the mark.Sincerely,

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/12
Ms. Sarah,Thank you very much for your positive review. We, the staff at the historic 1929 Hotel Seville, take it as an affirmation that our efforts are recognized. We try diligently to provide a clean, warm and comfortable stay in beautiful surroundings.Please come visit with us again soon.Sincerely,

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Dec 2023
Response from GM Eric on 2024/1/9
Mr. Brian,Thank you SO much for your positive review. We take pride in providing a quiet, clean and comfortable stay in a historic setting.We are super happy we met your expectations and, hopefully, have the chance to host you again.Thank you again for taking the time to write a review on us.Sincerely,

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet place
Stayed 3 nights in Jan 2024
Response from GM Eric on 2024/1/9
Mr. Brian,Thank you very much for your positive review. The historic 1929 Hotel Seville has a fantastic history of welcoming guests for almost 100 years. We, the staff, are proud to be a part of that story and we're certainly glad you made us a part of YOUR story.Thanks again for taking the time to write a review and please come stay with us again.Sincerely,

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm and Boutique at a Bargain..
what a wonderful last minute find.. this 1929 hotel had all the charm of a boutique hotel yet had the lowest price on my search. Everyone was midwestern friendly and seemed genuinely concerned about the quality of my stay. Bar was fun, eclectic, and had generous pours. Breakfast was just a few snacks and coffee. Bottom line: If you like eclectic, comfort, and quality at a great price.. stay here,.
Stayed 1 night in Jan 2024
Response from GM Eric on 2024/1/9
Mr. Arthur,Thank you VERY much for your super positive review! We, the staff at the historic 1929 Hotel Seville, take great pride in this gem of a hotel. We are SO glad you had a great stay experience. Please stay tuned as we add more hours to the bar and expand our offerings to make a great stay even better.Thank you again for being generous and taking the time to write us a review. Please come stay with us again.Sincerely,

4/10 Poor

Adriaan W

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a stay to remember
It was advertised on Hotels.com as breakfast included. No breakfast, just a donut and coffee. So, not true, there is not a breakfast. They had Karioki night, right below our room. Train the girl at reception it's not her fault, she tried her best.
Stayed 1 night in Dec 2023
Response from GM Eric on 2024/2/6
Mr. Adriaan W,I sincerely apologize that we did not meet your expectations. I agree that our breakfast is somewhat minimal, being advertised as a "grab 'n go" breakfast with prepackaged pastries and fruit bars. We hope to improve on that in the near future with more offerings.I apologize that the noise from our bar interfered with your stay. We have a standard protocol of addressing the source of the noise and then accommodating our guests in other ways to include changing rooms or upgrading them to ensure they enjoy their stay.Again, I apologize that we did not meet your expectations. We hope that you will give us another chance to earn your business.Sincerely,

6/10 Okay

Monte

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM Eric on 2024/2/6
Mr. Monte,Thank you for taking the time to review us. I regret that we didn't earn your highest rating. If you have the time, would you please give us further feedback on how we can improve?We, the staff at the historic 1929 Hotel Seville want to continuously improve our stay experience. We hope that if you give us another opportunity, we will fulfill your expectations.Sincerely,

10/10 Excellent

Christopher

Traveled with family
Liked: Property conditions & facilities
Very nice hotel.
The hotel was all decorated for Christmas. Our room was a little small but very nice and comfortable.
Stayed 3 nights in Dec 2023
Response from GM Eric on 2024/1/3
Mr. Christopher,Thank you VERY much for your positive review! We, the staff at the historic 1929 Hotel Seville, love seeing our grand lady all dressed up for Christmas.Thank you so much for staying with us and taking the time to write a review on us. We try very hard to provide a clean, comfortable and quiet stay experience. Our housekeeping staff is second to none!Please come stay with us again soon.Sincerely,

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2023
Response from GM Eric on 2023/12/29
Mr. Christopher,Thank you VERY much for your positive review! We sincerely appreciate the time you took to review us. Our goal at the 1929 Hotel Seville is to provide a quiet, clean and comfortable stay surrounded by gorgeous, historic and graceful architecture. They don't make them like this anymore!Thank you again for taking the time to review us and please come stay with us again soon!Respectfully,

10/10 Excellent

Beverley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming older property with updated bathroom. Staff were very friendly. I will stay there again.
Stayed 4 nights in Dec 2023
Response from GM Eric on 2024/2/6
Ms. Beverley,Thank you VERY much for your fulsome review. We are SO glad you enjoyed your stay.Our staff is second to none and we hope we do honor to the legacy of the historic 1929 Hotel Seville.Sincerely,

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast:( Honey bun or a fig newton bar—choices, choices.
Stayed 2 nights in Dec 2023
Response from GM Eric on 2023/12/29
Ms. Doris,Thank you very much for your very positive review! Yes--our breakfast is "grab and go," with limited choices for now. However, we hope to expand those choices soon and are looking at options that would appeal to our valuable guests. Please stay tuned and come visit with us again soon!Sincerely,

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old building that is absolutely beautiful! There is a parking garage which was needed since it was raining. I will definitely come back here!
Stayed 1 night in Dec 2023
Response from GM Eric on 2023/12/26
Thank you Jessica for your positive review! Many of our guests appreciate our lighted and monitored parking garage, especially our guests traveling through on motorcycles!Thank you for taking time to review us!Sincerely,

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was very nice. The beds was a little hard but everything was very nice would would stay there again
Stayed 1 night in Dec 2023
Response from Gm on 2023/12/26
Thank you Sara! We are glad you enjoyed your stay. Hopefully, we can tempt you back! We are sorry you found the beds to be a bit firm--we get compliments on our beds all the time. We hope that you found everything else to your liking!Sincerely,