外觀

哈里斯堡 I-81 - 赫爾希區燭木套房飯店 - IHG 旗下飯店的評分

2.5 out of 5

評論

7.8

不錯哦

10 分,有夠讚;946 則評論中有 406 則" "
8 分,不錯哦;946 則評論中有 267 則" "
6 分,一般般;946 則評論中有 120 則" "
4 分,不太好;946 則評論中有 75 則" "
2 分,很糟糕;946 則評論中有 78 則" "

8.2/10

整潔度

8.2/10

員工素質

7.2/10

設施服務

8.0/10

住宿環境和硬體

7.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
开间
大开间,离好时游乐园有点儿远,周边餐饮丰富,只住了一晚,没太感受更多的服务,还可以吧。
Candlewood Suites Staff 於 2015年10月17日回覆
感謝您訪問赫爾希公園期間住在Candlewood Suites酒店哈里斯堡!我們希望,當您訪問賓夕法尼亞州再次見到你! Thank you for staying at the Candlewood Suites Harrisburg during your visit to Hershey Park! We hope to see you again when you visit Pennsylvania!

8/10 不錯哦

Lisa

家庭旅遊
Very nice staff. Quick and easy Nice comfy rooms
於 2024 年 5 月住了 1 晚
Sonia - General Manager 於 2024年5月15日回覆
Thank you Lisa for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back.

6/10 一般般

Mickael

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for one night but property seems run down and staff shoukd be more amicable.
於 2024 年 3 月住了 2 晚
Sonia - General Manager 於 2024年5月16日回覆
Dear Mickael, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

2/10 很糟糕

Angela

家庭旅遊
不喜歡:員工素質和住宿環境和硬體
I reserved a 2 bed room they said they only had one and garbage disposal was broken and sink was leaking the room smelt terrible. I booked it for the pool and when we arrived we were told it was closed. Over priced and disgusting
於 2024 年 4 月住了 1 晚
Faith K. 於 2024年4月8日回覆
I'm sorry to hear about your disappointing experience with the 2 bedroom reservation. It sounds like there were multiple issues that made your stay unpleasant. I understand how frustrating it can be to encounter problems like a broken garbage disposal, leaking sink, unpleasant smell in the room, and a closed pool after booking specifically for it. It's certainly not the experience we want for our guests. Your feedback is important for improving their services and ensuring better experiences for future guests.

8/10 不錯哦

Norma

情侶出遊
喜歡:整潔度
Not very much choice for dining in area
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月29日回覆
Thank you Norma for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back.

4/10 不太好

Chazzel

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月25日回覆
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. We understand your frustration and would appreciate the opportunity to discuss this further with you.

10/10 有夠讚

Darryl

寵物同遊, 家庭旅遊
喜歡:員工素質
Dog area needs to be picked up but appreciate having the idea
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月22日回覆
Darryl, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We also appreciate us letting us know about the dog and will get that taken of. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

4/10 不太好

Kirsty

情侶出遊
不喜歡:設施服務
Beds were clean but the unit smelled of food that had been cooked. It was an unpleasant experience.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月22日回覆
Dear Kirsty, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to the hotel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 有夠讚

Natalia

喜歡:整潔度、員工素質和住宿環境和硬體
All good
於 2024 年 3 月住了 1 晚
Candlewood Suites Team 於 2024年3月13日回覆
Thanks for your review!

10/10 有夠讚

Cindy

喜歡:整潔度、員工素質和住宿環境和硬體
The hotel was clean & quiet. The condition of the room & amenities needs a little help. There was no shade or blinds to keep people outside from seeing in…there were shears but they were see-through. The hair dryer on the wall didn’t work, there was another hair dryer under the sink but its function was spotty. The paint on the walls looked like they were in the middle of painting it with patches of a different color of paint in several places. Hard to figure out how to adjust room temp & use the cook top. That being said…nothing was so blatant I wouldn’t stay there again..quiet & cleanliness is most important to me.
於 2024 年 3 月住了 2 晚
Candlewood Suites Team 於 2024年3月13日回覆
Thank you for your feedback. We apologize for any inconvenience and are addressing the issues raised promptly to improve our guests' experience. We appreciate your understanding and hope to welcome you back soon.

2/10 很糟糕

camille

不喜歡:整潔度、員工素質和住宿環境和硬體
I actually did not get a chance to stay at this property my reservation was cancelled with out making me aware of the cancellation
Front Desk 於 2024年3月3日回覆
Dear camille, thanks for sharing your feedback. We're sorry your experience didn't match your expectations.

10/10 有夠讚

Cheik

於 2024 年 2 月住了 1 晚
Candlewood Suites Team 於 2024年2月13日回覆
Thanks for a 5 star review!

10/10 有夠讚

Walter E Ellensohn

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Candlewood Suites Team 於 2024年2月13日回覆
Thanks for a 5 star review!

10/10 有夠讚

john

喜歡:整潔度和員工素質
於 2023 年 12 月住了 2 晚
Candlewood Suites Team 於 2024年1月19日回覆
Thank you for staying with us! We hope to see you again when your travels bring you the Harrisburg Hershey area!

10/10 有夠讚

kathleen

家庭旅遊
於 2024 年 1 月住了 1 晚
Heather 於 2024年1月11日回覆
We want to thank you so very much for taking the time to give us your feedback! We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

6/10 一般般

Scott

情侶出遊
喜歡:整潔度
A clean simple room. Good for a sleep on a long journey. There is no breakfast included and the heating unit in the room is noisy.
於 2024 年 1 月住了 1 晚
Heather 於 2024年1月9日回覆
We want to thank you for taking the time to give us your feedback. We are pleased to hear you slept well. Unfortunately, our hotel brand does not offer breakfast as our rooms have kitchenettes, but we do have a nice selection of breakfast items to purchase in our Candlewood Cupboard. As always, we thank you for your business.

10/10 有夠讚

Crystal

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Heather 於 2024年1月9日回覆
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 有夠讚

Dawn

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Heather 於 2024年1月9日回覆
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 有夠讚

Adam

喜歡:整潔度和設施服務
Heather 於 2024年1月9日回覆
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質和設施服務
The only negative was they need something on the bottom of the BATHTUB -- because it's slippery.
於 2023 年 12 月住了 1 晚
Heather 於 2024年1月9日回覆
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! We do apologize the bathtub was slippery and we have looked into trying to figure something out that is brand standard to help with that. Hopefully we can come up with something soon. As always, we thank you for your business and hope to see you again.

8/10 不錯哦

Richard,Selkirk

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Heather 於 2024年1月9日回覆
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 有夠讚

Andrew,Whitehouse Station

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a replacement hotel for a hotel we checked in across the street where we had a really sub-par experience. Upon check in the front desk attendant was friendly and promptly got us the keys to the room. Upon entering the room there was no odor or smell of cigarettes and weed like the other hotel across the street. The room was clean and all the lights worked. The room was perfect for what we needed and pleasant for our short stay. The hotel had no continental breakfast options but had a small store where one can purchase sodas, snacks, and breakfast items for a reasonable fee.
於 2023 年 12 月住了 1 晚
Candlewood Suites Team 於 2024年1月8日回覆
Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that your check-in was smooth, and the front desk attendant was friendly. We appreciate your feedback on the cleanliness and functionality of the room, as well as the absence of unpleasant odors.It's great that our small store met your needs for snacks and breakfast items. We strive to provide a comfortable and pleasant stay, and we're glad we could offer you a better experience compared to your previous hotel.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 一般般

Robin

家庭旅遊
喜歡:客房舒適度
不喜歡:整潔度和住宿環境和硬體
Skip this hotel.
There were old dirty towels on the floor from previous guests. Front attendant was out for a smoke when we arrived and we waited at front desk for 10 minutes before she returned. Room was spacious, beds were comfy, but over all the room felt dirty and in clean. I will never stay there again.
於 2023 年 12 月住了 1 晚
Candlewood Suites Team 於 2024年1月8日回覆
I sincerely apologize for the disappointments you experienced during your stay. It is unacceptable that there were old dirty towels in your room from previous guests, and I understand the frustration this would cause. Additionally, I apologize for the delay in service at the front desk, and I appreciate your patience.Your feedback regarding the cleanliness of the room is concerning, and I want you to know that we take your comments seriously. We will address these issues internally to ensure a more seamless experience for our guests in the future.I'm truly sorry that your stay did not meet your expectations, and I regret that you have decided not to stay with us again. Thank you for bringing this to our attention, and we hope you find accommodations that better suit your expectations in the future.

6/10 一般般

Lisa

於 2023 年 12 月住了 4 晚
Candlewood Suites Team 於 2024年2月13日回覆
Thank you for staying with us!

10/10 有夠讚

Wendy

於 2023 年 12 月住了 1 晚
Heather 於 2023年12月27日回覆
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Heather 於 2023年12月27日回覆
We want to thank you for taking the time to give us your feedback. We are glad to see that you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 不錯哦

Gerald

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Safety Concerns !!!!
One noticed one BIG thing! I really could not even believe it. Not one hand rail in the shower. BIG safety factor. Old young , handicapped take showers . I traveled around the world. I can’t remember any place that didn’t have at least one!
於 2023 年 12 月住了 1 晚
Heather 於 2023年12月27日回覆
Thank you for taking the time to give us your feedback. After reviewing your feedback, we checked our rooms and the room you stayed in and there is a bar on the wall next to the toilet. It is not in the shower but there is a grab bar between the tub and toilet. It is sometimes hard to see as it blends in and if you are looking more in the shower for it you could very easily miss it. I am glad to see you did enjoy your stay for the most part. As always, we do thank you for your business and hope to see you again.

10/10 有夠讚

Karla

寵物同遊, 家庭旅遊
於 2023 年 12 月住了 1 晚
Heather 於 2023年12月21日回覆
We want to thank you for taking the time to give us your feedback. We are pleased to hear that you enjoyed your stay with us. As always, we thank you for your business and we hope to see you again.

2/10 很糟糕

April

於 2023 年 12 月住了 1 晚
Heather 於 2023年12月21日回覆
I am unsure as to why this review was given as your reservation was cancelled and refunded. If you did not see that refund please reach out to Expedia. Thank you

10/10 有夠讚

Audrey

喜歡:整潔度和員工素質
於 2023 年 12 月住了 7 晚
Candlewood Suites Team 於 2023年12月19日回覆
Thank you for your stay!

6/10 一般般

Robert R

商務旅客
喜歡:整潔度和客房舒適度
於 2023 年 12 月住了 1 晚
Candlewood Suites Team 於 2023年12月19日回覆
Thank you for your stay!

2/10 很糟糕

Andy

於 2023 年 12 月住了 5 晚
Candlewood Suites Team 於 2023年12月19日回覆
Thank you for your stay!

8/10 不錯哦

Andy

於 2023 年 12 月住了 4 晚
Candlewood Suites Team 於 2023年12月19日回覆
Thank you for your stay!

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was quite large and contained a full kitchenette. Hotel offers free guest laundry 24/7. Firm and soft bed pillows with embroidery labels on the pillow case edge was a great touch.
於 2023 年 12 月住了 1 晚
Heather 於 2023年12月16日回覆
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

2/10 很糟糕

Pia

於 2023 年 12 月住了 1 晚
Candlewood Suites Team 於 2023年12月19日回覆
Thank you for your stay!

8/10 不錯哦

Tania

於 2023 年 12 月住了 2 晚
Heather 於 2024年1月4日回覆
We want to thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 不錯哦

amanda

喜歡:整潔度、員工素質和住宿環境和硬體
Candlewood Suites Team 於 2024年2月13日回覆
Thanks for your 4 star review!

8/10 不錯哦

atanas

喜歡:整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Heather 於 2023年12月13日回覆
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 不錯哦

Drew

情侶出遊
喜歡:員工素質和住宿環境和硬體
Close to highway
於 2023 年 12 月住了 1 晚
Heather 於 2023年12月13日回覆
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 有夠讚

Lois

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Unexpected Gem
This was an unexpected gem that I selected for its easy access to I-81. The employees were very friendly, kind and helpful, and my room was fabulous. Planning to stop here again on future travels.
於 2023 年 11 月住了 1 晚
Heather 於 2023年12月13日回覆
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 不錯哦

LOODYA

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Heather 於 2023年12月13日回覆
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

2/10 很糟糕

Charity

不喜歡:整潔度、設施服務和住宿環境和硬體
This property is disgusting. I would never stay there again. I actually am pissed off that I even paid my room had coffee all over the back of the door. The counters and cabinets had oil stuck all over them. There was women’s hair in the shower soap from a bar of soap, dried up and caked in the soap tray Floors were filthy stuff under the bed. Things removed from the wall patched not painted not sanded just big white blotches.
於 2023 年 11 月住了 1 晚
Heather 於 2023年12月13日回覆
Thank you for taking the time to give us your feedback. We are saddened to hear you did not fully enjoy your stay with us. We are working to improve and use the feedback to train. As always, we thank you for your business.

6/10 一般般

Andrea

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nicer than the ramada, feont desk staff was helpful but security hold increased by more than $70 even after we brought cleaner, took our own trash beyond the single office-sized can, had staff walk in twice more than an hour before checkout without announcing themselves, and smoke alarm went off after a shower... only on checkout day. Front desk staff upon checkin was helpful, brought food tonthem three times, and had a 'guest' 2 or 3 nights offering adult... extracurricular (?) Activities that wasnt evwb a guest
於 2023 年 11 月住了 3 晚
Heather 於 2023年12月13日回覆
Thank you for taking the time to give us your feedback. We are saddened to hear you did not fully enjoy your stay with us. We are working to improve and use the feedback to train. As always, we thank you for your business.

10/10 有夠讚

Joseph

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were only there for overnight on Thanksgiving, so we did not try any restaurants or shopping, but we did see they were available close. The property was neat and clean, inside and out, the staff was pleasant and friendly, and our room was spacious and very comfortable. The best was the bed - I slept comfortably all night and did not wake up in pain as I usually do, even at home. It was the most comfortable bed I’ve ever slept in!!!
於 2023 年 11 月住了 1 晚
Heather 於 2023年11月28日回覆
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay. As always, we thank you for your business.

10/10 有夠讚

michael,harrisburg

於 2023 年 10 月住了 1 晚
Heather 於 2023年11月24日回覆
We want to thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay. As always, we thank you for your business and hope to see you again.

10/10 有夠讚

Mathew

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and reasonably priced
於 2023 年 11 月住了 1 晚
Heather 於 2023年11月21日回覆
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 有夠讚

David

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
slight smell of dope coming from bathroom fan..
於 2023 年 11 月住了 1 晚
Heather 於 2023年11月21日回覆
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. We do apologize for the smell as we are a non-smoking hotel and unfortunately, we have those who do not follow policy. So for that I apologize. As always, we thank you for your business and hope to see you again.

10/10 有夠讚

Tyrone

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing
於 2023 年 11 月住了 7 晚
Heather 於 2023年11月21日回覆
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

6/10 一般般

Laura

情侶出遊
喜歡:整潔度、員工素質和設施服務
The room had a kitchenette with a full size refrigerator but it was not in good shape. We could not shut off the ice maker because the switch had been broken off. Also, the condensor was failing so it was very noisy all night and hard to sleep.
於 2023 年 11 月住了 1 晚
Heather 於 2023年11月15日回覆
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.

4/10 不太好

David

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Not good!
There is nothing good to say about this hotel except the staff was nice and tried to be helpful. The hotel is run down and dirty! The rooms were dirty the common areas are dirty. The “long term” residents or people that stay longer than just a vacay are sketchy at best! I would NEVER stay here again!
於 2023 年 11 月住了 2 晚
Heather 於 2023年11月15日回覆
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.