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Reviews of The Hanoi Club Hotel & Residences

4 out of 5
The Hanoi Club Hotel & Residences
76 Yen Phu Street,Tay Ho District, Hanoi

Reviews

8.4

Very Good

Rating 10 - Excellent. 170 out of 419 reviews" "
Rating 8 - Good. 185 out of 419 reviews" "
Rating 6 - Okay. 47 out of 419 reviews" "
Rating 4 - Poor. 7 out of 419 reviews" "
Rating 2 - Terrible. 10 out of 419 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Zuhra

Disliked: Staff & service, property conditions & facilities
I recently stayed at Hanoi Club and Residence for 9 nights, paying a premium for what I expected to be a four-star experience. Unfortunately, the hotel's location in a narrow alley proved to be inconvenient, as taxis, cars, and buses struggled to pick up guests. The crowded, narrow streets filled with motorbikes made walking around feel unsafe. Moreover, I was disappointed by the unprofessionalism of the staff and management. Their lack of manners and disregard for guests' comfort was evident throughout my stay. I was asked to check the room for a hairdryer without them inspecting it properly first. However, upon checking, the hairdryer was indeed in the room. This lack of attention to detail was concerning and not what I would expect from a hotel of this caliber.
Stayed 7 nights in Apr 2024

10/10 Excellent

Thi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean with great service
Stayed 1 night in Mar 2024

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay overall other than accessibility.
Stayed 1 night in Feb 2024

10/10 Excellent

John, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the lake. Peaceful and quiet. Awesome restaurant and staff are very kind and pleasant.
Stayed 8 nights in Jan 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kamal, Bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and convenient!
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Amenities
Great property on West Lake with helpful and efficient staff. Very good breakfast buffet, gym and pool facilities. Plenty of coffee shops in the area and good local restaurants for noodle and bbq.
Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super helpful and the front desk ladies speak excellent english. Also, the rooms and property are beautiful.
Stayed 1 night in Dec 2023

10/10 Excellent

Atlantis

Stayed 3 nights in Dec 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful !!!!
Great service
Stayed 2 nights in Dec 2023

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good. Very quiet. Nice facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice change being on the waterfront from being in the downtown core, still only $2 cab ride from the walking street with many shops and restaurants.
Stayed 1 night in Nov 2023

10/10 Excellent

Maiphuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quietness
Stayed 3 nights in Nov 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for chilling out
If you want to escape the smog of Hanoi this is a great place to stay. Great food and facilities with a nice view of the lake and a very unique golf range. Easy to get a taxi or walk into the centre.
Stayed 1 night in Oct 2023

8/10 Good

Marcia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golfer’s Delight
Loved the driving range in this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

khuong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023

10/10 Excellent

Nga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very quiet. Staff is very helpful and friendly. The room is quite spacious with decent size bathroom. The pool is nice and there's a water golf club in the facility. There are quite a few street food options and a coffee shop across the street. This hotel is right on West Lake so if you're into morning rin and savoring the gorgous sunset on the laje, you'll like it here.
Stayed 5 nights in Sep 2023

6/10 Okay

Glenys

Traveled with group
Liked: Cleanliness
Sitting by pool smelly, poor room service very basic cleaning and limited restaurants nearby
Stayed 3 nights in Aug 2023

10/10 Excellent

Joseph Nikhil Reddy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Aug 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
This is my return stay as the staff are very friendly with good service and cleanliness. The rooms are well equipped and the place is a great retreat from the busy streets.
Stayed 5 nights in Jul 2023

8/10 Good

deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax after a long flight. An interest in golf would make this hotel a really great destination
Stayed 3 nights in Jun 2023

10/10 Excellent

Brad

Stayed 2 nights in Apr 2023

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2023

10/10 Excellent

Cam, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay there again if come back to Hanoi
Stayed 1 night in Mar 2023

8/10 Good

Deryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the lake and golf driving range

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service
Nice place but place looks old. Need an upgrade. But it’s value for money. Arranged a taxi pick up at the airport but never showed up! Really disappointing
Stayed 1 night in Aug 2022

10/10 Excellent

ALVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Golf driving range was fantastic!
Stayed 1 night in Aug 2022

8/10 Good

YOHEI

Stayed 1 night in Jul 2022

8/10 Good

Lau

Stayed 2 nights in Jun 2022

4/10 Poor

Andrew

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It has nice view of the lake. But unfortunately, it is old and run down. Buffet breakfast is miserable. And Taxi drivers do not know where it is. I have called for Taxi twice and both Taxi drivers could not find it. It is not worth the price paying for. The real place is very different from all the photos shown.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was up to expectations. Staff was well trained and service was impeccable.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great stay, nice room and very helpful and friendly staff!
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Bella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel, pool good with shade to relax under. Room clean and tidy. However did not like idea of paying a cash bond when arriving as we were low on money and needed that.
Stayed 1 night in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and tranquil hotel near near old Hanoi
Good option away from the commotion of the Old Quarter but close enough to walk or taxi there easily.
Stayed 6 nights in May 2019

8/10 Good

Carolito

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Property may be old but it is well maintained.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely location and great room. Staff were very helpful and organised our tours and were really good with money change, breakfast was really good :)
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty mattresses and bug
We found a bug coming out of the mattress. We belive it was a bedbug. The mattresses are old and dirty. We adressed the issue with management. They gave us a ridiculous answer re the bug came out because of the heating system. Hotel does not deserve it’s 4 stars. Not recommended
Stayed 1 night in Dec 2018

10/10 Excellent

Lucia

Great stay
Stayed 1 night in Nov 2018

8/10 Good

Anders

Very good bathroom and nice view
Stayed 4 nights in Nov 2018

8/10 Good

Maria, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very clean, nice amenities. The only cons were the bed matteress is very hard and uncomfortable and not enough pillows. So that made for a very uncomfortable night sleep. But overall hotel was lovely and breakfast variety was huge and delicious.
Stayed 2 nights in Oct 2018

8/10 Good

AnilS., Minneapolis, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent signature room, (recommended for the few additional $s) spacious with good internet connection. Good and reasonably priced restaurant and adequate fitness area. Nice pool overlooking the West Lake. Plenty of good eating places within a short Grab ride.
Stayed 2 nights in Jul 2018

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful, sufficient
We were here for a restful holiday, so we mainly stayed in the hotel. The gym and swimming pool were of good quality. For those who may want a golfing drive range, they utilise the west lake this way. Breakfast is of good variety. It is a 15 minute walk to a street Xuan something that has some good food and shopping.
Stayed 2 nights in Jun 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Anastasios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
It was better than average - great hotel employees - good service - security/parking guards need training - you do not sought to guests - had to call duty clerk to sort him
Stayed 5 nights in Jun 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Hanoi
Great location on the west lake in north, but easy access to old and French quarters of city. Excellent pool and breakfast, enormous room
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Poor
Unfortunately, this hotel isn't the standard most travellers will expect. On check in a deposit was demanded and the receptionist decided to write down my card details on a scrap of paper which I objected to and then proceeded to tell me a 6 million vnd deposit was required that mysteriously went down to 4 million later. The hotel is old and weathered though clean. The room is extremely noisy with traffic and dogs and getting more than 5 hours sleep is a challenge, lake side rooms may be better. I've had better breakfasts at hostels, stay here and you'll see what I mean. The hotel seems less interested in your comfort and more interested in following archaic procedures. The reviews are misleading as is the star rating. The staff are very kind and helpful and would benefit from new management.
Stayed 4 nights in May 2018

8/10 Good

LUKE

Liked: Cleanliness, staff & service, room comfort
Hanoi city break
A really nice stay at the Hanoi Club. I needed a break to practice my golf and swim so it was perfect for me. The area is quite nice, a few brew pubs within a short walk. Downtown Hanoi is about a 20 minute walk too so is easily commutable. I'd stay again if I was to return to Hanoi.