Hanoi was my favorite city. The beauty, staff, and convenience of this hotel made it even better! Every single staff member was helpful from those who carried our bags, checked us in, checked us out, directed us on the right path as we exited the property to various sites and markets, and arranged for our transportation. The rooms were heavenly. Incredible bath, shower, and tub. The breakfast and coffee were incredible. They even made a special birthday cake for me which was just so sweet! We were able to walk to every site and restaurant in Hanoi from this location and even make pit stops back at the hotel to drop our purchases, rehydrate, and use the bathroom. I would stay here again and recommend it to anyone and everyone. It was cold in Hanoi during our stay but the hotel was a nice cozy place to come home to each night.