Checked in early in the morning (0100a) and when we arrived at Parklane, we thought we were at the wrong place. All the lights were off and the roll up gate was halfway closed. Got checked in and went to the room. That’s where the nightmare began. There was a bin of dirty laundry in front of the room with trash and a WiFi router nearby. Opening the door by key and was shocked in the condition of the room. WiFi router stuffed behind the tv, walls dirty, bugs on my sheet, stained chair, holes in curtain, ants in bathroom, holes in the bathroom ceiling, no hot water to shower. By this time I contacted Expedia on a solution to my situation. Expedia tried calling the hotel but was hung up on. I was getting picked up for a tour in 4 hours so I had no choice but to stay the night and leave in the morning never to ever return. I explained in my email that I believe the door lock was a safety issue because the only way to lock the room door from the inside is with a key. I would hate to be in an emergency trying to unlock the door to get out by using a key. Expedia says all refunds would be handled by the hotel directly. Tried emailing them regarding this and never got a response whatsoever. Guess it’s a total loss on my reservation.