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Reviews of Hanoi Backpackers Hostel & Rooftop bar

3.5 out of 5
Hanoi Backpackers Hostel & Rooftop bar
No.1 Hai Tuong Lane, Ta Hien Street, Hoan Kiem, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 123 reviews" "
Rating 8 - Good. 14 out of 123 reviews" "
Rating 6 - Okay. 2 out of 123 reviews" "
Rating 4 - Poor. 0 out of 123 reviews" "
Rating 2 - Terrible. 2 out of 123 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nghia

Traveled with family
Disliked: Amenities, property conditions & facilities
Your guy will deal with a lot a backpacker person,noisy,drunk,smell…and more,even you pay for privilege room, not recommended,don’t believed, finf down by yourself ,good luck
Stayed 4 nights in Oct 2022

10/10 Excellent

Jordan

Liked: Property conditions & facilities
A great spot for travellers!
This hostel is a great find and perfect for a short stay. The main positive it is very popular with a range of people coming through everyday so great to catch-up with people and find out about where to go, what to do. The rooftop bar is the main meeting spot and you can find people up there to hang out throughout the day but especially in the evening. Staff are polite and helpful. I stayed in a private room which was great, pretty much hotel quality and including a mini bar, towels, etc. Then a shared dorm for the night which was fine, clean and fairly comfortable, the bathroom could use more towels/additional bath matt/paper towel to clean a little between use but otherwise fine. Location is good too as very central in the Old Quarter, busy at night and especially at the weekend so expect a level of noise but it's tucked just off the main road. Nearby there are some great restaurants, bars, the lake, water puppet show and it's a short walk to other sights. Definitely recommend this hostel!
Stayed 2 nights in Oct 2022

10/10 Excellent

Lissa, Australia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. Great location in heart of the old town. Staff lovely and helpful. Thoughtful touches like a surprise cake for my birthday. A lovely touch!! Highly recommended
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Courteous, Friendly, helpful staff that made our stay a delight. It is a bit hidden in a little alley way , but once you get over that hurdle it's all fine.
Stayed 3 nights in Feb 2020
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you for your recommendation! We're now planning to hang a big board sign outside of the lane to mark the location! Hope that it will be easier for the guest to find our hotel here

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly and helpful staff Very good breakfast with different menu every day (we stayed there for 4 days)
Stayed 4 nights in Jan 2020
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you very much for your feedback! We are very happy when you're satisfied staying here! Hope to see you next time!

10/10 Excellent

Shaina, San Francisco, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is modern and well maintained for the price point, but where it really shines is the breakfast and the staff. Everyone who works here is so nice and accommodating! I had some issues with my safe but after 2 in-room calls they decided to replace it with a different box, and no issues after that. They were very apologetic about the situation. Breakfast was incredible, definitely have the pho and the chicken karaage (if they have it). I'd gladly recommend staying here, but maybe bring ear plugs because it is pretty close to beer street so if you're on a lower floor you'll hear a bit of street noise on the weekend.
Stayed 10 nights in Jan 2020
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you very much for your nice feedback for our hotel! We're very happy when you enjoyed the stay here! And We hope the noise from the beer street did not affect too much to your stay so we can have a chance to serve you for the next visit!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, right next to beer street. The staff were fantastic - so much so next time I go I’m definitely using this hotel
Stayed 6 nights in Oct 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Thanks for your nice review for our location and staff! We're looking forward to see you next time!

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything exceeded our expectations
Probably the friendliest hotel during our stay in Vietnam! Great communications by the hotel Manager, Ms Anna, from way before our stay commenced. We were greeted with welcome drinks on arrival and the quick check-in was nicely handled by Justin who also gave us Hanoi city map and some tips on places of interest. We were a bit unsure when we went through an alley to get to the hotel entrance, however, as soon as we got to the reception, it was surprisingly spacious, bright & clean. Despite the hotel being located in the busy part of old quarter, the outside noise was never really heard in the room. We slept very well! The room is clean, spacious and looks just like the pictures in real life. The breakfast is wonderful (a la carte options as well as buffet). The check-out process was really, really pleasant - handled by Mia who attentively asked us where our next destination was and kindly gave us the list of recommendations for our next destination which came really handy for us. Of all hotels we stayed throughout Vietnam, the English spoken by Bonsella staff is the best. It is really not an exaggeration to say that this is a 3-star hotel with 5-star service.
Stayed 1 night in Jan 2020

10/10 Excellent

Maria, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be in the Old Quater itself. The hotel was very clean and comfortable.
Stayed 4 nights in Jan 2020
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you for giving us a nice feedback! Hope to see you next time! Wish you all the best!

10/10 Excellent

Neil, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic services, breakfast and location. Welcome drink and gift from hotel was nice surprise.
Stayed 1 night in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
We are very happy when you enjoyed your stay here! Thank you for your good feedback. Hope to see you next time!

10/10 Excellent

Katja, Donnybrook

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly. Location was perfect in the old quarter. Rooms spacious.
Stayed 2 nights in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you for the nice feedback! Hope to see you next time! We wish you all the best!

10/10 Excellent

KEUNG, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in mid-December on two separate occasions and value for money it’s hard to be beaten. We had to stay at a different hotel at the same price point down the street and Bonsella is significantly better. The rooms are nice, modern, and clean. Breakfast is included and there are a range of a la carte options as well as buffet. Lots of fruit like watermelon, dragon fruit and passionfruit. I thought the a la carte pho was pretty good too. The hotel entrance is indeed tucked in a small alleyway, but the benefit here is that the outside noise of the old quarter was never really heard in the rooms. The other hotel we stayed at down the street that significantly more noisy. So another big plus for Bonsella. The 1 king bed + 1 single bed room felt massive and spacious. The 1 king room was also fairly sized given the price and location. The receptionist and hotel staff was amazing. They were always available to answer any questions we had. Would recommend staying here if back in Hanoi old quarter.
Stayed 1 night in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you very much for the nice feedback! We're happy knowing you enjoyed the stay here with us! ! Rest assured that your positive comments will be shared with our colleagues and strongly motivate them to strive harder and harder for excellence! Hope to see you next time!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, organised anything we asked for, probably one of the best hotels I've ever stayed in
Stayed 4 nights in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Thanks you very much for your feedback! We're very happy when your stay here with us was a pleasant one! Hope to see you next time! Best wishes for you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property in the center of old quarters. Great service by the management team.
Stayed 2 nights in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/19
Thank you for your good feedback! Hope to see you next time! Wish you all the best!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
Nice stay. Value for money. The hotel upgraded us to a bigger room and everyone was friendly and welcoming. I’d definitely go back to Bonsella Cozy if I return to Hanoi.
Stayed 1 night in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you for giving us a nice feedback! Hope to see you next time! Wish you all the best!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Bonsella Cozy Hotel staff are amazing! We were greeted with welcome watermelon juice and quick and friendly service. Check in was a breeze. The room was comfortable, clean and modern. I think the hotel was recently renovated was everything was new and sparkling clean.. breakfast was both a la cartel and buffet and there was so much food including pancakes, toast, eggs, Asian congee soup and lots more that we didn’t even get to try it all because we were too full. Staff were super helpful and recommended several places to eat including the best egg coffee place ever! I definitely recommend Bonsella Cozy for value for money. Location close to everything, super caring staff! And clean comfortable rooms allat a great price makes this a 10/10 choice!
Stayed 1 night in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Sorry for the late reply! We would like to say thank you for giving us a nice feedback here! Hope to see you next time! Please take care! We wish you all the best!

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Thank you for rating us with highest score! Hope to see you next time! Wish you all the best!

10/10 Excellent

Laura, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the hotel. The receptionists in particular, Jocelyn and Mia were very warm and helpful. They were very knowlegeable and gave us some good tips and recommendations of what to do in Hanoi. This was very helpful being our first time in Hanoi. They made our stay a wonderful experience. The breakfast staff were also very friendly and made our breakfast a great start for each day. Overall the hotel location is great and convenient. Our family had a great time in Hanoi thanks to the staff at Bonsella Cozy Hotel. Kudos to the excellent service from the staff at the hotel. Thank you!
Stayed 5 nights in Dec 2019
Response from Bonsella Cozy Hotel on 2020/2/17
Sorry for the late reply. We would like to say thank you for the nice feedback and we're very happy when you enjoyed the stay here with us. Hope we have another chance to serve you in the near future! Wish you all the best!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Attentive and helpful staff. 2) Clean and comfy room. 3) Nice location in Old quarter.
Stayed 1 night in Dec 2019

10/10 Excellent

Victoria, Vancouver, BC

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean modern rooms. The location is fantastic, tucked into a small side street. For being so close to the action, it was surprisingly quiet. Great value all around.
Stayed 2 nights in Dec 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Hotel in old town
Wonderful experience great staff, good restaurants and easy access to old town tourist sights.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Anna Nguyen on 2019/11/29
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at this hotel! The staff is attentive and super helpful with the whole process. The location is perfect!! The hotel is tucked away in a cool alleyway. The breakfast was wonderful with many options. Some of the best pho I had while staying in Vietnam was at this hotel! We only wish that we had booked to stay here for longer.
Stayed 2 nights in Nov 2019
Response from Anna Anh on 2019/11/29
Dear Valued Guest, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely, Anna

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very good and kind ,always smile ,room is clean i'm happy with it,highly recommended,will come back
Stayed 9 nights in Oct 2019
Response from Anna Nguyen on 2019/11/29
Dear Valued Guest, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalized service and had a positive stay. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We certainly look forward to welcoming you back soon for another wonderful experience. Sincerely, Anna

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were beyond helpful and truly made our stay amazing!
Stayed 2 nights in Nov 2019
Response from Anna Nguyen on 2019/11/29
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Anna Nguyen on 2019/11/29
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Probably the most friendly hotel I have ever stayed in! Delightful staff managed by Ms Anna From the welcome drink on arrival to checkout an absolute pleasure !
Stayed 2 nights in Nov 2019
Response from Anna Nguyen on 2019/11/29
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Judy, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice and it was great both times. The hotel rooms are nice and clean, the breakfast is really good and the location is great - in walking distance to the lake, the bridge, shops and restaurants. But what really sets this hotel a part is the service from the minute we arrived till we left the staff was friendly and just fantastic. They helped us with our bookings from tour groups to booking taxi's and had a recommended list of restaurants, map and information to help us get around Hanoi. In addition, we had a late flight out of Hanoi so they offered us a shower before we went to the airport - which was just fantastic as we had a 15 hour journey home. Great hotel, great location, great staff! Thanks for having us.
Stayed 1 night in Nov 2019
Response from Anna Nguyen on 2019/11/29
Dear Judy, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where amazing so helpful . the breakfast was the best a wide range of foods to cover all nationalities.. loved there special little note and rose petals,chocolates placed on you bed every night . Excellent location with in the center of walking st.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Hotel in the centre of the old quarter. Excellent staff offering great customer service. Breakfast was good too
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good. It's in the beer street, so it's perfect to go out and play. It was better because I couldn't hear anything. Two nights. I was more comfortable because you upgraded for 1 night.
Stayed 2 nights in Oct 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Warm greetings and thank you for having chosen Bonsella Cozy as the hotel of choice for your recent stay. I appreciate you taking the time to provide us with your valuable feedback. We are indeed proud of our service standards and delighted that you enjoyed your time with us. Although we are committed to delivering consistently flawless service, it is nevertheless most gratifying to receive such appreciation and acknowledgement from our valued guests. We very much appreciate your endorsement and hope to see you back again soon. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend and would stay in this hotel whenever I come to Hanoi. Nothing to complain in any area. Only one word to say about this hotel is "Perfect". Especially, I give 5 stars to customer service.
Stayed 1 night in Oct 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel! Warm Regards

8/10 Good

pacrim19, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is fantastic here. Anna the GM was very helpful with recommendations and patient with helping us. We stayed for a total of 5 nights, a couple single nights we booked between multi day tours so storing luggage with them was very convenient. The location is right in the smack of bustling old town but room was very quiet, you wouldn't know. Very walkable area and food galore. Breakfast was good as well.
Stayed 1 night in Oct 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Hi, I'm Anna! I'm very happy when my recommendations is useful for you! Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel! Please feel free to reach out to me directly before your next trip so that I can oversee your stay and handle any special requests you might have. Warm regards

10/10 Excellent

Andrew, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice rooms, quiet and peaceful. Staff wonderful, very friendly and helpful. We went back to the hotel whenever we returned to Hanoi. Highly recommend and would definitely use again.
Stayed 3 nights in Oct 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel! Warm regards,

10/10 Excellent

DreVader, Yokosuka Japan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to stay in the center of Hanoi ( old quarters ) . Service and staff was super friendly and helpful with everything . Also , the breakfast fast the Best and you can’t miss it .
Stayed 1 night in Oct 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel! Warm regards,

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so amazing allover Location and breakfast, reception, room condition
Stayed 3 nights in Oct 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel! Warm Regards,

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and all staff are very very friendly. Location is very central to markets and its walking distance to bars and night markets. Hotel also provided useful map and tips about Hanoi. I highly recommend this hotel for anyone coming to Hanoi.
Stayed 2 nights in Oct 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel! Warm regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Ms. Anna on 2019/10/31
Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel!

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is central
Stayed 6 nights in Sep 2019
Response from Ms. Anna on 2019/10/31
Dear Guest, Thank you for taking the time to write a review after your recent stay at Bonsella Cozy Hotel. I’m glad to hear you had an exciting stay with us. We thank you for your patronage and eagerly await your return to our hotel! Warm regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with the best staff. Great location. Would highly recommend
Stayed 2 nights in Sep 2019
Response from Anna on 2019/9/30
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Simon, Hua Hin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and caring approach of this hotel's staff was excellent. Nothing was too much trouble and everything done with a smile. Thank you so much.
Stayed 4 nights in Sep 2019
Response from Anna on 2019/9/28
Dear Mr. Simon, On behalf of Bonsella Cozy Hotel Team I would like to send you our sincere Thanks for choosing our Bonsella cozy Hotel on this vacation and thank you for your kind words. We are pleased to know everything came up positively and that you will keep good memories of your holiday. We appreciate your positive feedback and I am delighted to share this comment to the team to enhance our service better. We look forward to welcome you back for another great stay and do not hesitate to contact our team at info@bonsellacozyhotel.com to receive the details of more special promotion for loyalty guests. All the best!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Anna on 2019/9/30
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Anna on 2019/9/30
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Anna on 2019/9/30
Dear Our Valued Guests, What can I say but thank you for such a wonderfully positive and complete review! We are absolutely delighted to see that you enjoyed your stay and it will be a pleasure to share your comments with the team. We do hope to have the opportunity to welcome you back to the Bonsella Cozy Hotel in the future and hope that other visitors will find your review inspiring! Best regards, Anna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the Old Quarter, very clean and friendly staff, very helpful and nice to chat with. Rooms are nice and clean, and the breakfast is very very good. Just what a hungry Norwegian needs :-) I will definitely come back here.
Stayed 2 nights in Aug 2019
Response from Anna on 2019/8/28
Dear Valued Customer, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Cozy Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Cozy Hotel this opportunity to serve you for short weekend vacation and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Cozy Hotel, Sincerely yours, Anna

10/10 Excellent

GrammC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located at the old quarter very convenient with lots of food, staff service is excellent as well as the room it was clean with good design. Breakfast was amazing, really enjoyed our stay here and will definitely return back.
Stayed 3 nights in Aug 2019
Response from Anna on 2019/8/28
Dear Mr. Gramm Chee, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Cozy Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Cozy Hotel this opportunity to serve you and your family, and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Cozy Hotel, Sincerely yours, Anna

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at bonsella. The staff were all extremely nice and helpful. Breakfast every morning was great and they were very accommodating. Good central location
Stayed 3 nights in Jul 2019
Response from Anna on 2019/8/6
Dear Valued Guests, Thank you for choosing Bonsella Cozy Hotel and taking time to review us. We are glad to read you enjoyed your stay with us and the associates made some memorable moments. Hope when selecting a hotel for your next visit to Hanoi, you will consider staying with us again. Should you have any further comments or suggestions I will be at your service. Sincerely, Anna

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Anna on 2019/8/6
Dear Valued Guests, Thank you very much for taking time to rating us on Expedia.com sir/madam! We are very much looking forwards to welcoming you again next time when you come back to Hanoi! Best regards, Anna

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay. Fantastic breakfast. Amazing value
We really enjoyed our stay here at Bonsella. We ended up extended our initial booking to 8 days in total. The hotel is new and immaculate. At first arrival, don't be put off by the laneway the hotel is down. This is a blessing in disguise, as being right in the Old Quarter and right next to Beer Street, it is extremely quiet at night. It's also just right at the start of the laneway. You can spot it right away. The room was much roomier than anything we've seen in that price range. In fact, we stayed at another hotel before in Ha Noi that costed twice as much, but smaller. The bed was large and comfortable. The bathroom was clean and shower pressure and heat was excellent. Location was so near to everything, and an easy 5 minutes walk to the lake, and a few minutes to the night market street and other restaurants in the Old Quarter. For the price, the breakfast was way beyond our expectation. A la carte, you can choose from Pho or eggs, cooked to your liking. I had Pho for the 8 days there; it was that good!! Buffet selection changed most days, but there was a consistent offering of fresh fruits, yogurt and sweet pastries that we loved also. Best thing about our stay at Bonsella was the staff. They were super helpful and friendly. Shout out to Leo and Anna for looking after us with our booking and stay, and to Alice and Daisy for being so attentive at breakfast every morning. We will be coming back!
Stayed 4 nights in Jul 2019
Response from Anna on 2019/7/17
Dear Long, Thank you so much for taking your precious time in giving us a great detailed review of your overall holistic experience and rating. I am delighted to read that you all had enjoyed your stay at Bonsella Cozy Hotel. Indeed, the hotel location is perfect to explore the charming Hanoi Old Quarter and its rich culture. We would like to thank you all for giving Bonsella Hotel this opportunity to serve you and your girlfriend and it has been our privilege and honor to do so during your stay. We also really appreciate your generous comments regarding our services, facilities, breakfast, and our staff. Your kind review is now shared with the entire team and this will certainly serve as a great motivation to all of us as we continue to strive to offer great excellence service. Once again I thank you all and we will be anxiously looking forward to your next visit to Bonsella Cozy Hotel, Sincerely yours, Anna Hotel Manager