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閃耀中央 Spa 飯店的評分

4 out of 5
閃耀中央 Spa 飯店
20 Lo Su Street, Ly Thai To Ward, Hoan Kiem District, Hanoi

評論

9.4

好極了

10 分，有夠讚；90 則評論中有 71 則" "
8 分，不錯哦；90 則評論中有 14 則" "
6 分，一般般；90 則評論中有 2 則" "
4 分，不太好；90 則評論中有 1 則" "
2 分，很糟糕；90 則評論中有 2 則" "

9.8/10

整潔度

9.8/10

員工素質

9.2/10

設施服務

9.4/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Kohsiao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚

10/10 有夠讚

CHAO HSUAN

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Sales Manager 於 2019年12月22日回覆
Dear Chao Hsuan, Thank you so much for staying with at Shining Central Hotel and Spa. We are so happy to know that you enjoyed your stay with us and hope to welcome you again. Merry Christmas and Happy New Year to you and your family! Kind regards

10/10 有夠讚

Eduardo A

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Buen hotel pequeño en el centro de Hanoi.
Él está y no te va a estar bien ubicado en el centro de Hanoi. Se puede salir a caminar tranquilamente en los alrededores, donde hay muchas tiendas, restaurantes y algunos lugares turísticos. El personal es muy amable y se esfuerza en todo el tiempo por dar un gran servicio. La Srita. Anna dio seguimiento todo el tiempo a nuestras necesidades vía WhatsApp. Nos ayudó a conseguir un tour justo como lo necesitábamos. El bufete desayuno es sencillo pero bueno. Es un hotel pequeño pero cómodo. Lo único complicado es que para acceder al restaurante hay que subir escaleras, lo cual no es adecuado para la gente con problemas en las piernas.
於 2024 年 1 月住了 7 晚

10/10 有夠讚

Gunther

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was exceptional and very good value for the money. Exceptional in the fact that it had all the pleasantries of the large expensive hotel chains at a much more affordable price point. I would definitely return to this hotel and highly recommend it to anyone who is visiting Hanoi, Vietnam. Wonderful staff providing an exceptional level of service. Gunther & Diana
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Karla

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We arrived very early in the morning @ 4:00am and we felt welcomed upon arrival. Emily and the entire staff are fantastic. The bed and bedding are very comfortable
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Gem in the heart of Hanoi
Great hotel located very centrally. All the hotel staff were incredibly friendly and helpful. We were credited a free massage each at the attached spa and the restaurant served great food as well.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Thanh，Doylestown

於 2023 年 12 月住了 2 晚

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
Nice location
於 2023 年 11 月住了 5 晚

10/10 有夠讚

Olivia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel, really nice decor and great location for the old town. A stones throw from the lake and most attractions. The staff are the stars of the show here - nothing they wouldn’t do for you. We loved staying here, thank you for looking after us!
於 2023 年 9 月住了 1 晚

8/10 不錯哦

JESSICA

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Très bien situé et très agréable
Le personnel est top. L’hôtel n’est vraiment pas loin de tout. C’est très accessible. Le petit déjeuner n’avait pas beaucoup de choses mais c’était très bon, nous avons bcp aimé notre séjour là-bas même s’il a été de courte durée !
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Linh

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very nice hotel! Very satisfied with their service. Thank you for giving us a comfortable time in HN!
於 2023 年 6 月住了 2 晚

6/10 一般般

Matteo

商務旅客
喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 6 晚

10/10 有夠讚

Wallace

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Nice location and great breakfast
於 2023 年 4 月住了 2 晚

10/10 有夠讚

Eileen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
EXCELLENT, EXCELLENT, EXCELLENT!!!
Staff was very attentive, available when needed, and answered all concerns or questions, whether referring to the best places to eat or obtaining transportation.
於 2023 年 3 月住了 2 晚

10/10 有夠讚

Igor

喜歡：整潔度、員工素質和住宿環境和硬體
All hotel personnel was extremely polite and attentive. Especially would like to thank Emily who made our stay unforgettable by arranging transfer, early check in and trip to Ninh Binh. Regarding the hotel location, you have everything what you need (shops, restaurants, bars etc.), but the hotel rooms are not noisy.
於 2023 年 3 月住了 3 晚

10/10 有夠讚

Taneaki

於 2023 年 3 月住了 6 晚

10/10 有夠讚

SHINSEI

喜歡：整潔度、員工素質和住宿環境和硬體
とても職員の方が親切でよかったです！ 何より立地が最高。どこに行くにも近くて便利でした😊
於 2023 年 2 月住了 2 晚

10/10 有夠讚

Mehmet

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sehr freundliches und Hilfsbereites Personal. Ich komme gerne wieder :) Wirklich sehr gutes Hotel.
於 2023 年 2 月住了 1 晚

6/10 一般般

Lewis

商務旅客
喜歡：整潔度和員工素質
Premium room with a city view. City view it was not. I had a view of someone else’s house/apartments. Not one tiny view of the city. Suggest they check their room descriptions. Very disappointing actually.

10/10 有夠讚

Tai

於 2023 年 2 月住了 4 晚

10/10 有夠讚

Emma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I booked this hotel one more night before leaving for Ha Long Bay because it was so good. The staff is truley amazing (many thanks to Mo) helping out with lost lugage, booking taxi, transfer to airport etc. Clean and big rooms. Location is great as well (in old town). Breakfast had everything from salad, fresh fruts, break, all types of eggs, soup, nudels, juice. When I go back to Hanoi I will for sure stay at this hotel!
於 2023 年 1 月住了 1 晚

10/10 有夠讚

Emma

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel was amazing. The staff was great, helping me out with everything from getting transports, getting back my lost lugage from the airport etc. Big Thanks to Mo! ❤️ the room was very clean, Wi-Fi good, location perfect, and breakfast was also very good. Would recommend people to stay here.
於 2023 年 1 月住了 2 晚

8/10 不錯哦

Brandon

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel. Great service and location. Rooms are nice. Only down side a little noisy, but definitely not a deal breaker. We would stay there again.

10/10 有夠讚

Anitya

喜歡：整潔度、員工素質和住宿環境和硬體
Great staff, accomodation and super friendly! Central location to everything. Everything provided in the room.

10/10 有夠讚

emmy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We rest enjoyed our stay. The staff are very friendly and helpful. They mark all places where we want to go on the map when we check in. This hotel is in great location and many restaurants and food in a walking distance. They get our room ready and put all luggages in the room when we came back from 2days tour. We would definitely recommend this hotel and we will come back to this hotel. Thank you staff at Shining hotel for providing us a great experience.
於 2023 年 1 月住了 1 晚

10/10 有夠讚

Lindsey

於 2023 年 1 月住了 1 晚

10/10 有夠讚

Tsukasa

於 2022 年 12 月住了 1 晚

10/10 有夠讚

aaliyah

喜歡：員工素質、設施服務和住宿環境和硬體
I absolutely loved my stay here as the solo traveller. I was taken back by how friendly and sincere the staff all were, they were always so helpful and kind. My room was reasonably sized and the shower nice and hot. Snacks were replensined in my room daily but i didn't know that they charge for these - something to know ! They also have a small gym downstairs that is 24hrs which is brilliant, the location is also fantastic. Right next to all the delicous street food you need and plenty of shops for your knock off winter gear haha. I walked around the area after 12am as a solo woman and felt safe in the area. There was a problem with my AC and management handled it so well which is when their good guest service really showed ! :) I book the halong bay tour with the hotel and they managed to get me a free upgrade to the most incredible and spacious room. I'm honestly so greatful to the staff here, solo travel can be difficult sometimes especially in a country where you only know speak a few words of the language but i felt looked after and reasurred by the staff here. I would recommend to a friend and will stay again on my next trip to Hanoi.
於 2022 年 12 月住了 5 晚

8/10 不錯哦

Tsumain

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
There was a welcome drink and daily fruit basket. The hotel staff were also friendly especially Anna and Ny.
於 2022 年 11 月住了 2 晚

4/10 不太好

Sung Hyun

喜歡：員工素質
The staff are by far the most decent and kind people in Hanoi. My issue was unstable wifi. The internet system is very weak and gets disconnected. Took 4days to be offered for a hot spot and later said improvement were made but suffered same disconnect issue for another 3days and then check out. If internet connection is important for you like doing business trip, seek elsewhere. I am saddened to write a harsh review for such hard working staff but internet connection should be marked as a warning. Or be offered a refund.

10/10 有夠讚

María jose

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay! Highly recommended!
Great location. I stayed in different opportunities and all the time was great. According to the app I gave previously a bad rating but this is not true! Service was amazing, food really good, laundry service great.. in general the staff was aware of us 24/7. Even when we were not able to eat in the morning they offered us to take food to go. I highly recommended if you want to have a nice stay and great service.
於 2022 年 11 月住了 1 晚

2/10 很糟糕

María jose

於 2022 年 11 月住了 1 晚

2/10 很糟糕

Jessica

情侶出遊
喜歡：整潔度
This property's location is central, which is a great benefit but 1) the Wifi does not work - multiple guests were always asking how they could connect and none of the issues were resolved, 2) the hotel service at night is minimal and very curt and 3) the breakfast is stale and left for days. I would not stay here again.
於 2022 年 11 月住了 3 晚
Apologize from hotel'menegment 於 2022年11月19日回覆
Dear Mrs. Jessica Givens,First of all, on behalf of the Shining Central Hotel Hanoi. I would love to say thank you so much for choosing our hotel for your trip in Hanoi.I am indeed concerned to see that your experience with us was not fully up to your satisfaction and that you felt let down by some aspects of your stay. I sincerely thank you very much for taking time to share your objective comments and suggestions regarding your stay in our hotel. All your feedback is well-noted and being sent to relevant departments for further seriously internal discussion to make sure the problem never occurred again and improve our services to bring the better experience for the customers.Please forgive us that we had to close the hotel for the past 2 years due to the Covid-19 epidemic, the hotel has just reopened and there are many more shortcomings, limitations...) and we are still working hard to improve.Dear Mrs. Givens, once again, on behalf of Shining Hotel, I sincerely apologize for the inconveniences during your stay at the hotel. We do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit.Once again, thank you so much and we wish you health and happiness always.Kind regardsDuong Minh Ha(Mr)General Manager

10/10 有夠讚

Lawrence

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff including everyone were very friendly and polite. The area was clean.
於 2022 年 11 月住了 8 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Thank you!
Excellent Service and attentive staffs, always ready to help or answer any questions. Location is very ideal and convenient. We would return or recommend friends. Thank you to all the staffs from the front to the Dinning for making our stay memorable.
於 2022 年 11 月住了 4 晚

10/10 有夠讚

Cleverson

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to everything.
於 2022 年 11 月住了 3 晚

10/10 有夠讚

Brendan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 3 晚

10/10 有夠讚

SEONG HYEON

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
큰 불만은없는곳입니다
에어컨을 카운터에서 끄고 켜는거라 새벽에 더워서 깼던점과 오후7시 입실에 아침10시 퇴실이라서 그게 마음에 안들었습니다
於 2022 年 9 月住了 1 晚

8/10 不錯哦

Meredith

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay
Nice new property with lovely staff in a convenient location. Awesome breakfast. Only drawback was construction noise, but I’m not sure if that was controllable by the hotel.
於 2020 年 2 月住了 1 晚
Shining Central Hotel & Spa 於 2020年3月10日回覆
Dear Meredith, Thank you so much for staying at Shning Central Hotel & Spa and your feedback. The construction noise is from our neighbor and we are trying to control it a bit difficult. We hope to have other chance to welcome you again! Best regards,

10/10 有夠讚

真實旅客

於 2020 年 3 月住了 1 晚
Shining Central Hotel & Spa 於 2020年3月9日回覆
Dear Sir/Madam, Thank you so much for staying at Shining Central Hotel & Spa and your feedback. We hope to have a chance to welcome you again in the furture! Take care and best regards,

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location in the middle of the Old Quarter and only around the corner from the bus stop to the airport and Bus service to Sapa. The rooms were great and the staff were very friendly and attentive. Breakfast on the top floor was also nice with the views of the city.
於 2020 年 3 月住了 1 晚
Shining Central Hotel & Spa 於 2020年3月8日回覆
Dear Sir/Madam, Thank you so much for choosing our Shining Central Hotel for your holiday in Hanoi and your feedback. We are so happy to know that you enjoyed the stay with us and hope to welcome you again soon. Best regards,

8/10 不錯哦

真實旅客

於 2020 年 2 月住了 5 晚
Shining Central Hotel & Spa 於 2020年3月3日回覆
Dear Sir/Madam, Thank you for staying at Shining Central Hotel and your feedback. Everyday we try our best to improve our services and hope to have other chance to welcome you back in the future. Best regards,

10/10 有夠讚

Clifford，Lakeland,FL

情侶出遊
喜歡：整潔度
The staff was super friendly and accommodating. Very clean and the rooms were very nice. Great location in the old quarter. Easy to walk everywhere. Very nice breakfast.
於 2020 年 2 月住了 3 晚
Shining Central Hotel & Spa 於 2020年3月1日回覆
Dear Clifford, Thank you very much for choosing Shining Central Hotel for your stay in Hanoi and your nice feedback. We are glad because your services met our expectation specia staff, hotel rooms, localion and breakfast. We hope to have other chance to welcome you again in the future! Best regards,

10/10 有夠讚

Chicago

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice stay! Had a wonderful trip to Hanoi while staying at Shining Central hotel & Spa.
於 2020 年 2 月住了 4 晚
Shining Central Hotel & Spa 於 2020年2月28日回覆
Dear Chicago, Thank you so much for staying at Shining Central Hotel and your feeback. We hope to welcome you again soon! Best regards,

10/10 有夠讚

Fabio

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing hotel
I highly recommend this hotel. Great location, great facilities and amazing staff. I can’t remember a staff so friendly and willing to help in any hotel I’ve been to.
於 2020 年 2 月住了 1 晚
Shining Central Hotel & Spa 於 2020年2月27日回覆
Dear Fabio, Thank you for staying at Shining Central Hotel and your feedback. We are happy to know that our hotel and services meet your expectation. We hope to welcome you again soon! Best regards

10/10 有夠讚

Sverrir

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A wonderful hotel with excellent staff
We had a very nice stay at Shining hotel. The staff did such a good job making us feel welcome and apreciated. The hotel is very well located, very central but still a calm oasis in the city. The rooms are clean, beautifully designed with very comfortable beds, we also had a balcony giving us a view over the busy street.The breakfast was perfect, and the staff extra nice. We recommend the hotel highly and would not stay anywhere else when we come back to Hanoi.
於 2020 年 2 月住了 1 晚
Shining Central Hotel & Spa 於 2020年2月25日回覆
Dear Sverrier, Thank you for staying at Shining Central Hotel and your feedback. We are very happy because our hotel and services meet your expectation. We will look forward to wecoming you again soon! Best regards,

10/10 有夠讚

jaehee

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
너무 만족합니다
직원분들 다 너무친잘하고 한국말 잘하는직원도있고 전체적으로 깨끗하고 조식도 맛있고 위치도 좋아서 호안끼엠 돌아다니도 편했어요 하노이 다시간다면 꼭 다시 이용하고싶어요
於 2020 年 1 月住了 2 晚
Shining Central Hotel & Spa 於 2020年2月21日回覆
재희님께, 우리와 함께 해주셔서 감사합니다. 우리는 그것을 감사하고 앞으로 다시 당신을 환영하기를 바랍니다! 친애하는,

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The shower design was poor as water entered the sink area. The staff were excellent and very helpful. The location was great...2 blocks from the lake and on the edge of old town.
於 2020 年 2 月住了 4 晚
Shining Central Hotel & Spa 於 2020年2月19日回覆
Dear Sir/Madam, Thank you for staying at Shining Central Hotel and your feedback. We appreciate it and try to fix the shower design. Hopefully we will have other chance to welcome you back in future! Best regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 7 晚
Shining Central Hotel & Spa 於 2020年2月19日回覆
Dear Sir/Madam. Thank you for staying at Shining Central Hotel & Spa. We appreciate your feedback and hope to welcome you again soon! Best regards,